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Alternative to Convi for
e-commerce AI chatbot: what to choose?
Alternative to Convi for e-commerce AI chatbot: what to choose?
Are you looking for an alternative to Convi to automate customer support, answer product questions, or reduce ticket volume on your Shopify store? Convi has established itself as a no-code AI chatbot combining automated support and a shopping assistant. It is a recent, highly-rated Shopify app that answers common questions 24/7 and transfers complex cases to a human team.
But if your priority is not just to relieve first-line support with capped AI resolutions, but to convert more visitors with an e-commerce AI chatbot specialized in Shopify, Convi can quickly show its limits. The tiers of 50 to 350 AI resolutions, the jump to $249/month for unlimited, the absence of a live widget on the Free plan, and the focus on support over sales often guide merchants toward alternatives better suited for growth.
Qstomy addresses this angle: a native Shopify e-commerce AI chatbot (Built for Shopify) that combines automated support, product recommendations, AI pop-ups, promo codes, and conversion analytics. Where Convi places AI at the service of ticket reduction with helpdesk handover, Qstomy focuses intelligence on the shopping experience and conversion.
Are you looking for an alternative to Convi to automate customer support, answer product questions, or reduce ticket volume on your Shopify store? Convi has established itself as a no-code AI chatbot combining automated support and a shopping assistant. It is a recent, highly-rated Shopify app that answers common questions 24/7 and transfers complex cases to a human team.
But if your priority is not just to relieve first-line support with capped AI resolutions, but to convert more visitors with an e-commerce AI chatbot specialized in Shopify, Convi can quickly show its limits. The tiers of 50 to 350 AI resolutions, the jump to $249/month for unlimited, the absence of a live widget on the Free plan, and the focus on support over sales often guide merchants toward alternatives better suited for growth.
Qstomy addresses this angle: a native Shopify e-commerce AI chatbot (Built for Shopify) that combines automated support, product recommendations, AI pop-ups, promo codes, and conversion analytics. Where Convi places AI at the service of ticket reduction with helpdesk handover, Qstomy focuses intelligence on the shopping experience and conversion.
Built for Shopify
All personal data
are protected and secure
Convi and Qstomy do not address the same problem
Convi and Qstomy do not address the same problem
The core difference is simple: Convi is first and foremost a first-line support chatbot with a shopping assistant, while Qstomy is primarily an AI e-commerce agent for Shopify oriented toward conversion.
Convi targets merchants who want to reduce support tickets: the AI answers questions about orders, shipping, and returns, helps find a product via semantic search, and then escalates to the Convi, Gorgias, or Zendesk inbox. Billing is based on AI resolutions (50 to 350 per month on Starter plans, then unlimited at $249/month in Enterprise).
Qstomy starts from the online store. The goal is to help the visitor buy: recommend a product, address doubts, handle objections, offer a promo code, trigger AI pop-ups, and measure the impact on sales. For a micro-business, a Shopify SME, or a founder without a dedicated support team, this specialization is a game-changer.
The core difference is simple: Convi is first and foremost a first-line support chatbot with a shopping assistant, while Qstomy is primarily an AI e-commerce agent for Shopify oriented toward conversion.
Convi targets merchants who want to reduce support tickets: the AI answers questions about orders, shipping, and returns, helps find a product via semantic search, and then escalates to the Convi, Gorgias, or Zendesk inbox. Billing is based on AI resolutions (50 to 350 per month on Starter plans, then unlimited at $249/month in Enterprise).
Qstomy starts from the online store. The goal is to help the visitor buy: recommend a product, address doubts, handle objections, offer a promo code, trigger AI pop-ups, and measure the impact on sales. For a micro-business, a Shopify SME, or a founder without a dedicated support team, this specialization is a game-changer.
Dialogue
ostomy
Main problem addressed
Reduce support tickets with first-line AI and human handover
Convert and automate e-commerce conversations on Shopify
Product logic
Chatbot support + shopping assistant + inbox + helpdesk escalation
Native Shopify e-commerce AI Chatbot (Built for Shopify)
Primary user
Merchant with an existing Gorgias/Zendesk support or helpdesk team
Shopify merchant, founder, e-commerce or growth manager
Business objective
Relieve first-line support, close conversations using AI
Increase conversions while automating on-site support
Why look for an alternative to Convi for Shopify?
Why look for an alternative to Convi for Shopify?
Convi can be excellent for a store that wants to offload first-line support with escalation to Gorgias or Zendesk. But many Shopify merchants look for an alternative when they realize that their need is not just to close tickets, but to turn conversations into sales.
AI resolution ceilings: Starter plans include 50 to 350 AI resolutions per month ($19 to $99/month). Beyond that, you need to upgrade to the Enterprise plan ($249/month) for unlimited resolutions (source: official website).
Free Plan without live access: the free plan allows unlimited testing in sandbox mode, but without a live widget on the store (App Store listing).
Support vs. sales orientation: Convi excels in first-line support and product search. Merchants who want an AI agent focused on conversion, sales pop-ups, and native Shopify promo codes may look for a more "sales-first" alternative.
No native multichannel helpdesk: Convi offers a conversation inbox and human handover, but not a full email, SMS, or social media inbox like Gorgias or Tidio.
Recent application: launched in June 2025, Convi has fewer public reviews (12 reviews, 5.0 rating in June 2026) than players that have been established for several years.
Resolution-based billing model: some merchants prefer billing by AI orders or unlimited chats rather than capped monthly resolutions.
E-commerce analytics: Convi offers analytics and reporting, but some merchants look for a dashboard geared toward conversion, average order value, and attributing sales to the chatbot.
If your priority is to convert more visitors into customers without AI resolution caps, an AI chatbot sales solution like Qstomy may be more aligned. Also, check out our guide why use an AI chatbot for e-commerce, the article e-commerce chatbot: save time and money, and our resource on e-commerce customer service automation.
Convi can be excellent for a store that wants to offload first-line support with escalation to Gorgias or Zendesk. But many Shopify merchants look for an alternative when they realize that their need is not just to close tickets, but to turn conversations into sales.
AI resolution ceilings: Starter plans include 50 to 350 AI resolutions per month ($19 to $99/month). Beyond that, you need to upgrade to the Enterprise plan ($249/month) for unlimited resolutions (source: official website).
Free Plan without live access: the free plan allows unlimited testing in sandbox mode, but without a live widget on the store (App Store listing).
Support vs. sales orientation: Convi excels in first-line support and product search. Merchants who want an AI agent focused on conversion, sales pop-ups, and native Shopify promo codes may look for a more "sales-first" alternative.
No native multichannel helpdesk: Convi offers a conversation inbox and human handover, but not a full email, SMS, or social media inbox like Gorgias or Tidio.
Recent application: launched in June 2025, Convi has fewer public reviews (12 reviews, 5.0 rating in June 2026) than players that have been established for several years.
Resolution-based billing model: some merchants prefer billing by AI orders or unlimited chats rather than capped monthly resolutions.
E-commerce analytics: Convi offers analytics and reporting, but some merchants look for a dashboard geared toward conversion, average order value, and attributing sales to the chatbot.
If your priority is to convert more visitors into customers without AI resolution caps, an AI chatbot sales solution like Qstomy may be more aligned. Also, check out our guide why use an AI chatbot for e-commerce, the article e-commerce chatbot: save time and money, and our resource on e-commerce customer service automation.
Why Qstomy is a real alternative to Convi for e-commerce
Why Qstomy is a real alternative to Convi for e-commerce
Qstomy does not seek to reproduce all the building blocks of Convi (inbox handover, Gorgias/Zendesk integration, knowledge gap analysis). The value proposition is more targeted: providing Shopify stores with an e-commerce AI agent capable of selling, advising, answering, and measuring its impact, with no chat limits or price jumps to $249/month.
Qstomy does not seek to reproduce all the building blocks of Convi (inbox handover, Gorgias/Zendesk integration, knowledge gap analysis). The value proposition is more targeted: providing Shopify stores with an e-commerce AI agent capable of selling, advising, answering, and measuring its impact, with no chat limits or price jumps to $249/month.
A chatbot designed for purchasing, not just for ticketing
In Convi, a conversation is often a closed AI resolution or a transfer to a human agent in the inbox or Gorgias. In Qstomy, a conversation is also a conversion opportunity. The chatbot can guide the visitor, recommend products, explain differences between variants, address objections, and guide them to the right purchase.
This logic is suitable for stores whose products require advice: cosmetics, fashion, equipment, decoration, or catalogs with many references. Qstomy uses the e-commerce context to help the customer decide, including through product page optimization.
In Convi, a conversation is often a closed AI resolution or a transfer to a human agent in the inbox or Gorgias. In Qstomy, a conversation is also a conversion opportunity. The chatbot can guide the visitor, recommend products, explain differences between variants, address objections, and guide them to the right purchase.
This logic is suitable for stores whose products require advice: cosmetics, fashion, equipment, decoration, or catalogs with many references. Qstomy uses the e-commerce context to help the customer decide, including through product page optimization.
A conversion-oriented Shopify integration
Qstomy is designed for Shopify and its merchant operations: catalog, orders, promo codes, recommendations, and attribution. The Qstomy Shopify integration page details this native orientation, in the spirit of Built for Shopify best practices.
Convi excels at first-line support and escalation to existing helpdesks. Qstomy, on the other hand, is a Built for Shopify application: direct installation, catalog synchronization with no announced limits, pre-purchase assistance, automation of customer service questions via the automated customer support page, and analytics linked to e-commerce performance. To locate these tools, see also Shopify integrations.
Qstomy is designed for Shopify and its merchant operations: catalog, orders, promo codes, recommendations, and attribution. The Qstomy Shopify integration page details this native orientation, in the spirit of Built for Shopify best practices.
Convi excels at first-line support and escalation to existing helpdesks. Qstomy, on the other hand, is a Built for Shopify application: direct installation, catalog synchronization with no announced limits, pre-purchase assistance, automation of customer service questions via the automated customer support page, and analytics linked to e-commerce performance. To locate these tools, see also Shopify integrations.
Built-in conversion mechanics
Qstomy highlights features designed to boost revenue: AI pop-ups, native Shopify discount codes, product recommendations, and cross-selling. Convi offers a shopping assistant and semantic search, but Qstomy embeds pop-ups and promo codes directly into the Shopify ecosystem, with a conversion-focused approach.
Qstomy highlights features designed to boost revenue: AI pop-ups, native Shopify discount codes, product recommendations, and cross-selling. Convi offers a shopping assistant and semantic search, but Qstomy embeds pop-ups and promo codes directly into the Shopify ecosystem, with a conversion-focused approach.
Unlimited AI chats vs capped AI resolutions
Convi caps AI resolutions at 50 ($19/month), 150 ($49/month), or 350 ($99/month) per month, then imposes the Enterprise plan at $249/month for unlimited. Qstomy offers unlimited AI chats according to its pricing page, with variable billing on AI orders attributed by Shopify (300 included, then €30 per additional 300 orders). For a shop without a support team, deployment and budgeting are more straightforward
Convi caps AI resolutions at 50 ($19/month), 150 ($49/month), or 350 ($99/month) per month, then imposes the Enterprise plan at $249/month for unlimited. Qstomy offers unlimited AI chats according to its pricing page, with variable billing on AI orders attributed by Shopify (300 included, then €30 per additional 300 orders). For a shop without a support team, deployment and budgeting are more straightforward
Price: Convi vs Qstomy
Price: Convi vs Qstomy
Convi rates are displayed on the Shopify App Store and on conviapp.com/pricing. They are billed in US dollars (USD), renewing every 30 days. Paid plans include a 7-day free trial. The amounts below correspond to the consultation of June 2026; always check the official pages before committing.
Convi rates are displayed on the Shopify App Store and on conviapp.com/pricing. They are billed in US dollars (USD), renewing every 30 days. Paid plans include a 7-day free trial. The amounts below correspond to the consultation of June 2026; always check the official pages before committing.
Offer
Retail price
Notable points
Test only (Free)
$0/month
No live access to the shop. Unlimited catalogue, multilingual, Shopify sync.
Starter Tier 1
$19/month ($190/year, -17%)
Live widget, custom instructions, FAQ, human handover, order tracking. 7-day trial.
Starter Tier 2
$49/month ($490/year, -17%)
Same features as Tier 1. 7-day trial.
Starter Tier 3
$99/month ($990/year, -17%)
Same features as Tier 1. 7-day trial.
Enterprise
$249/month
Account manager, dedicated onboarding, support within 5 min, SLA, private API key
A store that generates 200 AI resolutions per month exceeds Tier 1 (50) and Tier 2 (150): Tier 3 at $99/month covers this volume. Beyond 350 resolutions, the Enterprise plan at $249/month becomes necessary for unlimited resolutions. Compare this model to one based on unlimited chats or AI orders depending on your traffic and conversion profile.
A store that generates 200 AI resolutions per month exceeds Tier 1 (50) and Tier 2 (150): Tier 3 at $99/month covers this volume. Beyond 350 resolutions, the Enterprise plan at $249/month becomes necessary for unlimited resolutions. Compare this model to one based on unlimited chats or AI orders depending on your traffic and conversion profile.
Comparison: Convi vs Qstomy
Comparison: Convi vs Qstomy
Criterion
Convenient
Ostomy
Positioning
AI Chatbot support + shopping assistant (first-line, human handover)
E-commerce AI Agent: support, sales, recommendations, and analytics
Target audience
Shopify merchants looking to reduce support tickets
Shopify merchants (VSEs to SMEs) looking for sales + support automation
AI Agent
50 to 350 resolutions/month (Starter); unlimited (Enterprise $249)
Unlimited AI chats
Free plan
Yes (sandbox, no live widget)
Free plan according to the current offer (live widget according to offer)
Product Catalog
Unlimited (all plans)
Auto-sync with no announced learning limit
Product recommendations
Semantic search and shopping assistant
AI recommendations and cross-selling
What to choose? Convi vs Qstomy
What to choose? Convi vs Qstomy
Convi remains a relevant choice in several contexts:
Your priority is reducing support tickets: first-line AI for orders, shipping, and returns.
You already use Gorgias or Zendesk: native integrations for escalating complex conversations.
Your AI resolution volume remains moderate: fewer than 350 resolutions/month covered by Tier 3 at $99.
The entry budget is tight: $19/month for 50 live resolutions can be enough to start.
The catalog is large: unlimited product learning on all plans.
Multilingual support is essential: automatic responses in several languages.
You want to test in a sandbox: Free plan with no commitment before activating the live widget.
The conversation inbox and human handover matter: session management and transfer to your agents.
You need an account manager and a private API: Enterprise plan at $249/month.
If your priority is a first-line support chatbot with escalation to an existing helpdesk and capped AI resolutions at a controlled budget, Convi corresponds to a clear positioning.
Qstomy is a more suitable alternative when your priority is the Shopify store, conversion, and a model with no AI chat limits.
Unlimited AI chats are a priority: no cap of 50 to 350 resolutions and no jump to $249/month.
E-commerce conversion is your main KPI: AI pop-ups, native Shopify promo codes, recommendations, and cross-selling.
Your AI volume exceeds 350 resolutions/month: €29.99/month vs $249/month for Convi Enterprise.
You do not have a Gorgias/Zendesk helpdesk: Qstomy combines sales AI agent + support without an additional stack.
You prefer billing based on AI orders: model based on attributed sales rather than resolutions.
Built for Shopify is a criterion: native Shopify certification.
You want sales-oriented analytics: conversion, average order value, impact of recommendations via data & analytics.
You do not have a dedicated support team: Qstomy automates sales and customer service via a single AI agent.
For a Shopify store that wants to put AI to work for growth without resolution caps, Qstomy is a more targeted alternative. Convi helps offload support; Qstomy helps a store sell better and respond faster, while improving the e-commerce customer experience along the buying journey.
Convi remains a relevant choice in several contexts:
Your priority is reducing support tickets: first-line AI for orders, shipping, and returns.
You already use Gorgias or Zendesk: native integrations for escalating complex conversations.
Your AI resolution volume remains moderate: fewer than 350 resolutions/month covered by Tier 3 at $99.
The entry budget is tight: $19/month for 50 live resolutions can be enough to start.
The catalog is large: unlimited product learning on all plans.
Multilingual support is essential: automatic responses in several languages.
You want to test in a sandbox: Free plan with no commitment before activating the live widget.
The conversation inbox and human handover matter: session management and transfer to your agents.
You need an account manager and a private API: Enterprise plan at $249/month.
If your priority is a first-line support chatbot with escalation to an existing helpdesk and capped AI resolutions at a controlled budget, Convi corresponds to a clear positioning.
Qstomy is a more suitable alternative when your priority is the Shopify store, conversion, and a model with no AI chat limits.
Unlimited AI chats are a priority: no cap of 50 to 350 resolutions and no jump to $249/month.
E-commerce conversion is your main KPI: AI pop-ups, native Shopify promo codes, recommendations, and cross-selling.
Your AI volume exceeds 350 resolutions/month: €29.99/month vs $249/month for Convi Enterprise.
You do not have a Gorgias/Zendesk helpdesk: Qstomy combines sales AI agent + support without an additional stack.
You prefer billing based on AI orders: model based on attributed sales rather than resolutions.
Built for Shopify is a criterion: native Shopify certification.
You want sales-oriented analytics: conversion, average order value, impact of recommendations via data & analytics.
You do not have a dedicated support team: Qstomy automates sales and customer service via a single AI agent.
For a Shopify store that wants to put AI to work for growth without resolution caps, Qstomy is a more targeted alternative. Convi helps offload support; Qstomy helps a store sell better and respond faster, while improving the e-commerce customer experience along the buying journey.
Decision matrix
Decision matrix
Your priority
Preferred solution
Reduce support tickets (first-line AI)
Convenient
Escalation to Gorgias or Zendesk
Convenient
Minimum starting budget ($19/month, 50 resolutions)
Convenient
Unlimited AI chats without Enterprise tier
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AI pop-ups and native Shopify promo codes
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High volume (> 350 resolutions/month) at a controlled cost
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Sales agent + support without external helpdesk
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E-commerce conversion analytics (AOV, attribution)
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To go further
To go further
If you are comparing Convi and Qstomy, these resources may complement your thinking.
Automation and support: what is e-commerce automation?, succeeding with e-commerce automation, e-commerce returns management, causes and reduction of return rates, inbound customer service, exceptional customer experience in e-commerce.
Conversion and retention: increasing traffic and conversion, customer retention and lifetime value, why optimize conversion rates, building an e-commerce conversion funnel, how to improve e-commerce conversion rates, increasing online sales.
Shopify and analytics: how Shopify works, why choose Shopify for e-commerce, Shopify analytics to drive growth, e-commerce analytics metrics to track, how analytics serve e-commerce, calculating and increasing the average order value.
Chatbot and alternatives: Shopify and Zendesk, e-commerce integrations, e-commerce CRO: turning traffic into sales, 2026 conversion rate benchmarks, optimizing a product page for conversion, abandoned cart emails on Shopify.
Qstomy Product: selling with AI chatbot, customer support, e-commerce analytics, Qstomy pricing, Qstomy demo.
If you are comparing Convi and Qstomy, these resources may complement your thinking.
Automation and support: what is e-commerce automation?, succeeding with e-commerce automation, e-commerce returns management, causes and reduction of return rates, inbound customer service, exceptional customer experience in e-commerce.
Conversion and retention: increasing traffic and conversion, customer retention and lifetime value, why optimize conversion rates, building an e-commerce conversion funnel, how to improve e-commerce conversion rates, increasing online sales.
Shopify and analytics: how Shopify works, why choose Shopify for e-commerce, Shopify analytics to drive growth, e-commerce analytics metrics to track, how analytics serve e-commerce, calculating and increasing the average order value.
Chatbot and alternatives: Shopify and Zendesk, e-commerce integrations, e-commerce CRO: turning traffic into sales, 2026 conversion rate benchmarks, optimizing a product page for conversion, abandoned cart emails on Shopify.
Qstomy Product: selling with AI chatbot, customer support, e-commerce analytics, Qstomy pricing, Qstomy demo.
What is Convi?
What is Convi?
Convi is a Shopify application marketed as Convi - AI Support Chatbot. Developed by Convi, based in Richmond (British Columbia, Canada) and launched on the Shopify App Store on June 26, 2025, it positions itself as an AI support and shopping chatbot: an assistant capable of answering customer questions 24/7, searching for products, tracking orders, and transferring complex cases to a human team.
Unlike a full multichannel helpdesk, Convi starts from an automated first-line support logic. The chatbot learns from the store's products, policies, and FAQs right from installation (one-click setup announced). The AI handles common questions about orders, shipping, and returns, while helping visitors find the right product through semantic search. Complex cases can be escalated to the team's inbox or to Gorgias/Zendesk depending on integrations.
Convi is available exclusively for Shopify via the App Store and the website conviapp.com. The application targets merchants who want to reduce ticket volume without hiring a support team dedicated to live chat.
The Convi product pillars
24/7 AI Support: automated answers based on the store's products, policies, and FAQs.
Semantic product search: helps customers find the right item through chat.
Order tracking: order status accessible directly in the conversation (paid plans).
Order cancellation: mentioned on the conviapp.com comparison table (depending on configuration).
Intelligent handover: transfer of complex conversations to a human agent or the team inbox.
FAQ and custom instructions: customizable knowledge base, configurable prompts and AI tone.
Unlimited catalog: no cap on the number of learned products (all plans).
Multilingual: automatic responses in several languages.
Inbox conversations: session management, chat history, pre-chat survey (lead capture), customer satisfaction feedback.
Analytics and reporting: tracking interactions and optimizing knowledge (gap analysis on official website).
No-code setup: installation announced in 5 minutes, without a developer.
Integrations
Convi indicates integrations with Shopify checkout, Shopify Admin, OpenAI, Gorgias, and Zendesk (App Store listing). The Enterprise plan includes a private API key for custom integrations (official website).
Public reviews on the Shopify App Store (5.0 rating on 12 reviews as of June 2026) highlight the quality of Convi support, the ease of setup, and the team's responsiveness. This feedback remains limited in volume and depends on the profile of each store.
Convi is a Shopify application marketed as Convi - AI Support Chatbot. Developed by Convi, based in Richmond (British Columbia, Canada) and launched on the Shopify App Store on June 26, 2025, it positions itself as an AI support and shopping chatbot: an assistant capable of answering customer questions 24/7, searching for products, tracking orders, and transferring complex cases to a human team.
Unlike a full multichannel helpdesk, Convi starts from an automated first-line support logic. The chatbot learns from the store's products, policies, and FAQs right from installation (one-click setup announced). The AI handles common questions about orders, shipping, and returns, while helping visitors find the right product through semantic search. Complex cases can be escalated to the team's inbox or to Gorgias/Zendesk depending on integrations.
Convi is available exclusively for Shopify via the App Store and the website conviapp.com. The application targets merchants who want to reduce ticket volume without hiring a support team dedicated to live chat.
The Convi product pillars
24/7 AI Support: automated answers based on the store's products, policies, and FAQs.
Semantic product search: helps customers find the right item through chat.
Order tracking: order status accessible directly in the conversation (paid plans).
Order cancellation: mentioned on the conviapp.com comparison table (depending on configuration).
Intelligent handover: transfer of complex conversations to a human agent or the team inbox.
FAQ and custom instructions: customizable knowledge base, configurable prompts and AI tone.
Unlimited catalog: no cap on the number of learned products (all plans).
Multilingual: automatic responses in several languages.
Inbox conversations: session management, chat history, pre-chat survey (lead capture), customer satisfaction feedback.
Analytics and reporting: tracking interactions and optimizing knowledge (gap analysis on official website).
No-code setup: installation announced in 5 minutes, without a developer.
Integrations
Convi indicates integrations with Shopify checkout, Shopify Admin, OpenAI, Gorgias, and Zendesk (App Store listing). The Enterprise plan includes a private API key for custom integrations (official website).
Public reviews on the Shopify App Store (5.0 rating on 12 reviews as of June 2026) highlight the quality of Convi support, the ease of setup, and the team's responsiveness. This feedback remains limited in volume and depends on the profile of each store.
FAQ about Convi alternatives
FAQ about Convi alternatives
What is the best alternative to Convi for Shopify?
For a Shopify store looking for a sales- and support-oriented AI chatbot with an accessible budget and no cap on AI resolutions, Qstomy is a relevant alternative. Convi remains more suitable if you have a Gorgias/Zendesk helpdesk, a need for a structured human handover, and a moderate volume of AI resolutions (under 350/month). Compare at least two solutions against your own metrics.
Why look for an alternative to Convi?
The most common reasons are the caps on AI resolutions (50 to 350/month), the cost of the Enterprise plan ($249/month) beyond 350 resolutions, the absence of a live widget on the Free plan, or the need for a solution more focused on e-commerce conversion (pop-ups, promo codes). Seeking an alternative often reflects a adjustment of priorities, not a rejection of Convi's quality.
Is Convi suitable for Shopify?
Yes. Convi is a native Shopify app (since June 2025) with checkout integration, Shopify Admin, unlimited catalog, and Gorgias and Zendesk connectors. The App Store rating of 5.0 out of 12 reviews reflects high satisfaction among the first installed merchants, with an emphasis on the responsive support from the Convi team.
Can Qstomy replace Convi?
Qstomy can replace Convi if your strategy relies on Shopify web chat and you do not need Gorgias/Zendesk escalation or a structured human handover inbox. On the other hand, if your workflow relies on an external helpdesk with transfer of complex conversations, Convi remains more suitable for this architecture.
How much does Convi cost compared to Qstomy?
Based on public pricing from June 2026, Convi Starter begins at $19/month (50 AI resolutions), rises to $99/month (350 resolutions), and reaches $249/month for Enterprise (unlimited). Qstomy offers a free plan according to its pricing page, then €29.99/month with unlimited chats and 300 AI orders included. Compare your actual resolution volumes and functional scope.
Convi or Qstomy to automate Shopify support?
Convi excels in first-line support with product search, order tracking, human handover, and helpdesk integrations. Qstomy combines support (orders, shipping, returns) and sales (recommendations, pop-ups) within a single agent synchronized with the Shopify catalog, featuring unlimited AI chats. If Gorgias/Zendesk escalation is central to your workflow, Convi is highly relevant. If you want an agent focused on the entire purchasing journey without chat caps, Qstomy is worth testing.
Is Qstomy suitable for stores without a support team?
Yes, this is one of its most natural use cases. A store without dedicated agents can automate frequently asked questions, guide visitors, recommend products, and track the impact on sales without setting up an external helpdesk. This is often the ideal profile for a brand that first wants to increase its online sales before investing in a heavy support infrastructure.
Do you want to test an alternative to Convi that is more specialized in e-commerce? Discover the Qstomy Shopify integration, check out the Qstomy plans, or book a demo to see how a sales-oriented AI chatbot can assist your visitors.
What is the best alternative to Convi for Shopify?
For a Shopify store looking for a sales- and support-oriented AI chatbot with an accessible budget and no cap on AI resolutions, Qstomy is a relevant alternative. Convi remains more suitable if you have a Gorgias/Zendesk helpdesk, a need for a structured human handover, and a moderate volume of AI resolutions (under 350/month). Compare at least two solutions against your own metrics.
Why look for an alternative to Convi?
The most common reasons are the caps on AI resolutions (50 to 350/month), the cost of the Enterprise plan ($249/month) beyond 350 resolutions, the absence of a live widget on the Free plan, or the need for a solution more focused on e-commerce conversion (pop-ups, promo codes). Seeking an alternative often reflects a adjustment of priorities, not a rejection of Convi's quality.
Is Convi suitable for Shopify?
Yes. Convi is a native Shopify app (since June 2025) with checkout integration, Shopify Admin, unlimited catalog, and Gorgias and Zendesk connectors. The App Store rating of 5.0 out of 12 reviews reflects high satisfaction among the first installed merchants, with an emphasis on the responsive support from the Convi team.
Can Qstomy replace Convi?
Qstomy can replace Convi if your strategy relies on Shopify web chat and you do not need Gorgias/Zendesk escalation or a structured human handover inbox. On the other hand, if your workflow relies on an external helpdesk with transfer of complex conversations, Convi remains more suitable for this architecture.
How much does Convi cost compared to Qstomy?
Based on public pricing from June 2026, Convi Starter begins at $19/month (50 AI resolutions), rises to $99/month (350 resolutions), and reaches $249/month for Enterprise (unlimited). Qstomy offers a free plan according to its pricing page, then €29.99/month with unlimited chats and 300 AI orders included. Compare your actual resolution volumes and functional scope.
Convi or Qstomy to automate Shopify support?
Convi excels in first-line support with product search, order tracking, human handover, and helpdesk integrations. Qstomy combines support (orders, shipping, returns) and sales (recommendations, pop-ups) within a single agent synchronized with the Shopify catalog, featuring unlimited AI chats. If Gorgias/Zendesk escalation is central to your workflow, Convi is highly relevant. If you want an agent focused on the entire purchasing journey without chat caps, Qstomy is worth testing.
Is Qstomy suitable for stores without a support team?
Yes, this is one of its most natural use cases. A store without dedicated agents can automate frequently asked questions, guide visitors, recommend products, and track the impact on sales without setting up an external helpdesk. This is often the ideal profile for a brand that first wants to increase its online sales before investing in a heavy support infrastructure.
Do you want to test an alternative to Convi that is more specialized in e-commerce? Discover the Qstomy Shopify integration, check out the Qstomy plans, or book a demo to see how a sales-oriented AI chatbot can assist your visitors.
Qstomy, a credible and affordable alternative to market leaders
Qstomy, a credible and affordable alternative to market leaders
Alternative to Humind
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Alternative to Zendesk
Alternative to Gorgias
Alternative to Intercom
Alternative to Shopify Inbox
Alternative to Chatty
Alternative to Crisp
Alternative to Re:amaze
Alternative to Richpanel
Alternative to Dialog
Alternative to Convi
Alternative to Rep AI
Frequently asked questions before installing Qstomy
Frequently asked questions before installing Qstomy
Here are the questions that e-commerce merchants ask us most often before booking a demo.
Here are the questions that e-commerce merchants ask us most often before booking a demo.
What is an AI chatbot for e-commerce?
An AI chatbot for e-commerce is a powerful tool designed to simulate intelligent conversations with your customers through your website or mobile application.
Using advanced artificial intelligence technologies, these chatbots understand and process user queries in real-time, providing relevant answers and assisting customers in their purchasing journeys. They are programmed not only to respond to frequently asked questions but also to encourage purchases by recommending personalized products. The main advantage of a chatbot like Qstomy is its ability to provide continuous customer service, 24/7, without the costs associated with a traditional support team. By automating customer interactions, chatbots free your employees from repetitive tasks, allowing them to focus on more strategic aspects of your business.
Why is Qstomy different?
How does Qstomy understand my brand and my products?
How does Qstomy guarantee the protection of my data?
Ask your questions and see the agent in action
Ask your questions and see the agent in action
Book a demo