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Alternative to Chatty for
e-commerce AI chatbot: what to choose?
Alternative to Chatty for
e-commerce AI chatbot: what to choose?
Vous cherchez une alternative à Chatty pour automatiser le support client, engager vos visiteurs ou déployer un agent IA sur votre boutique Shopify ? Chatty AI s'est imposé sur le Shopify App Store comme un agent de vente IA combinant chatbot, live chat, inbox multicanal et centre d'aide FAQ. C'est une solution mature, très bien notée, adoptée par des milliers de marchands.
Mais si votre priorité n'est pas de monter une inbox multicanal avec équipe live chat et conversations IA plafonnées, mais de convertir plus de visiteurs avec un chatbot IA e-commerce spécialisé Shopify, Chatty peut devenir complexe et coûteux. Les quotas de 50 à 700 conversations IA, le surcoût de 0,40 $ par échange supplémentaire, les limites de produits entraînables (100 à 20 000) et le palier Pro à 68,99 $/mois orientent souvent les TPE sans équipe SAV vers des alternatives plus adaptées.
Qstomy répond à cet angle : un chatbot IA e-commerce natif Shopify (Built for Shopify) qui combine support automatisé, recommandations produits, pop-ups IA, codes promo et analytics de conversion. Là où Chatty place l'IA au service d'une inbox multicanal avec live chat humain, Qstomy concentre l'intelligence sur l'expérience d'achat Shopify
Vous cherchez une alternative à Chatty pour automatiser le support client, engager vos visiteurs ou déployer un agent IA sur votre boutique Shopify ? Chatty AI s'est imposé sur le Shopify App Store comme un agent de vente IA combinant chatbot, live chat, inbox multicanal et centre d'aide FAQ. C'est une solution mature, très bien notée, adoptée par des milliers de marchands.
Mais si votre priorité n'est pas de monter une inbox multicanal avec équipe live chat et conversations IA plafonnées, mais de convertir plus de visiteurs avec un chatbot IA e-commerce spécialisé Shopify, Chatty peut devenir complexe et coûteux. Les quotas de 50 à 700 conversations IA, le surcoût de 0,40 $ par échange supplémentaire, les limites de produits entraînables (100 à 20 000) et le palier Pro à 68,99 $/mois orientent souvent les TPE sans équipe SAV vers des alternatives plus adaptées.
Qstomy répond à cet angle : un chatbot IA e-commerce natif Shopify (Built for Shopify) qui combine support automatisé, recommandations produits, pop-ups IA, codes promo et analytics de conversion. Là où Chatty place l'IA au service d'une inbox multicanal avec live chat humain, Qstomy concentre l'intelligence sur l'expérience d'achat Shopify
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Chatty and Qstomy do not address the same problem
The central difference is simple: Chatty is primarily an AI sales agent with live chat, team inbox, and multichannel capabilities, while Qstomy is primarily a Shopify e-commerce AI chatbot geared towards conversion.
Chatty targets merchants with a small support team: the AI answers product questions, suggests items, and handles order tracking, and then your agents take over via live chat. Conversations are centralized from web chat, WhatsApp, Messenger, Instagram, or email. Billing is based on AI conversations (50 to 700 per month depending on the plan) with an additional cost of $0.40 per extra conversation.
Qstomy starts from the online store. The goal is to help the visitor buy: recommend a product, address a hesitation, answer objections, offer a promo code, trigger AI pop-ups, and measure the impact on sales. For a micro-business, a Shopify SME, or a founder without a dedicated support team, this specialization is a game-changer.
The central difference is simple: Chatty is primarily an AI sales agent with live chat, team inbox, and multichannel capabilities, while Qstomy is primarily a Shopify e-commerce AI chatbot geared towards conversion.
Chatty targets merchants with a small support team: the AI answers product questions, suggests items, and handles order tracking, and then your agents take over via live chat. Conversations are centralized from web chat, WhatsApp, Messenger, Instagram, or email. Billing is based on AI conversations (50 to 700 per month depending on the plan) with an additional cost of $0.40 per extra conversation.
Qstomy starts from the online store. The goal is to help the visitor buy: recommend a product, address a hesitation, answer objections, offer a promo code, trigger AI pop-ups, and measure the impact on sales. For a micro-business, a Shopify SME, or a founder without a dedicated support team, this specialization is a game-changer.
Chatty
Ostomy
Main problem addressed
Centralize support and sales with AI, human live chat, and multichannel inbox
Convert and automate e-commerce conversations on Shopify
Product logic
AI Sales Agent + live chat + team inbox + FAQ + WhatsApp/Instagram
Native Shopify e-commerce AI Chatbot (Built for Shopify)
Primary user
Shopify SMB with support team, live chat agents, CX manager
Shopify merchant, founder, e-commerce or growth manager
Business objective
Reduce support workload while maintaining human control over interactions
Increase conversions while automating on-site support
Why look for an alternative to Chatty for Shopify?
Why look for an alternative to Chatty for Shopify?
Chatty peut être excellent pour une PME avec équipe support et besoin multicanal. Mais beaucoup de marchands Shopify cherchent une alternative lorsqu'ils réalisent que leur besoin n'est pas une inbox complète, mais un agent IA orienté vente sur la boutique.
Plafonds de conversations IA : chaque plan inclut un quota mensuel de conversations IA (50 à 700 selon le palier). Au-delà, un surcoût de 0,40 $ par conversation supplémentaire s'applique. Une boutique à fort trafic peut voir sa facture augmenter rapidement.
Limites d'entraînement produit : l'IA s'appuie sur un nombre de produits plafonné (100 à 20 000 selon le plan). Les catalogues très larges ou en croissance rapide peuvent nécessiter un plan supérieur.
Modèle hybride abonnement + usage : le prix affiché ne reflète pas toujours le coût réel une fois les dépassements de conversations IA pris en compte.
Priorité chats illimités vs multicanal : si WhatsApp, Instagram ou Messenger ne sont pas dans votre stratégie, une solution plus focalisée sur la boutique Shopify avec des chats IA sans plafond peut suffire.
Facturation en commandes vs conversations : certains marchands préfèrent un modèle basé sur les ventes attribuées à l'IA plutôt que sur le nombre de réponses générées.
Analytics e-commerce intégrés : Chatty propose des analytics de base à avancés selon les plans, mais certains marchands recherchent un dashboard orienté conversion, panier moyen et attribution des ventes au chatbot.
Mécaniques de conversion natives Shopify : pop-ups IA, codes promo intégrés ou synchronisation catalogue sans limite de produits peuvent orienter vers une autre alternative.
Si votre priorité est de transformer plus de visiteurs en clients sans plafond de conversations IA, une solution de vente avec chatbot IA comme Qstomy peut être plus alignée. Consultez aussi notre guide pourquoi utiliser un chatbot IA pour l'e-commerce, l'article chatbot e-commerce : gagner du temps et de l'argent et notre ressource sur l'automatisation du service client e-commerce.
Chatty peut être excellent pour une PME avec équipe support et besoin multicanal. Mais beaucoup de marchands Shopify cherchent une alternative lorsqu'ils réalisent que leur besoin n'est pas une inbox complète, mais un agent IA orienté vente sur la boutique.
Plafonds de conversations IA : chaque plan inclut un quota mensuel de conversations IA (50 à 700 selon le palier). Au-delà, un surcoût de 0,40 $ par conversation supplémentaire s'applique. Une boutique à fort trafic peut voir sa facture augmenter rapidement.
Limites d'entraînement produit : l'IA s'appuie sur un nombre de produits plafonné (100 à 20 000 selon le plan). Les catalogues très larges ou en croissance rapide peuvent nécessiter un plan supérieur.
Modèle hybride abonnement + usage : le prix affiché ne reflète pas toujours le coût réel une fois les dépassements de conversations IA pris en compte.
Priorité chats illimités vs multicanal : si WhatsApp, Instagram ou Messenger ne sont pas dans votre stratégie, une solution plus focalisée sur la boutique Shopify avec des chats IA sans plafond peut suffire.
Facturation en commandes vs conversations : certains marchands préfèrent un modèle basé sur les ventes attribuées à l'IA plutôt que sur le nombre de réponses générées.
Analytics e-commerce intégrés : Chatty propose des analytics de base à avancés selon les plans, mais certains marchands recherchent un dashboard orienté conversion, panier moyen et attribution des ventes au chatbot.
Mécaniques de conversion natives Shopify : pop-ups IA, codes promo intégrés ou synchronisation catalogue sans limite de produits peuvent orienter vers une autre alternative.
Si votre priorité est de transformer plus de visiteurs en clients sans plafond de conversations IA, une solution de vente avec chatbot IA comme Qstomy peut être plus alignée. Consultez aussi notre guide pourquoi utiliser un chatbot IA pour l'e-commerce, l'article chatbot e-commerce : gagner du temps et de l'argent et notre ressource sur l'automatisation du service client e-commerce.
Why Qstomy is a real alternative to Chatty for e-commerce
Qstomy does not seek to reproduce all the building blocks of Chatty (WhatsApp inbox, team live chat, FAQ help center, mobile app). The value proposition is more targeted: to provide Shopify stores with an e-commerce AI agent capable of selling, advising, answering, and measuring its impact, with no chat limits or extra cost per conversation.
Qstomy ne cherche pas à reproduire toutes les briques de Chatty (inbox WhatsApp, live chat équipe, centre d'aide FAQ, application mobile). La proposition est plus ciblée : donner aux boutiques Shopify un agent IA e-commerce capable de vendre, conseiller, répondre et mesurer son impact, sans plafond de chats ni surcoût par conversation.
A chatbot designed for purchasing, not for a multi-channel inbox
In Chatty, a conversation is often an exchange managed by a human agent in the inbox or an AI response consuming the monthly quota. In Qstomy, a conversation is also a conversion opportunity. The chatbot can guide the visitor, recommend products, explain a difference between variants, answer objections, and guide towards the right purchase.
This logic is suitable for stores whose products require advice: cosmetics, fashion, equipment, decoration, or catalogs with many references. Qstomy uses the e-commerce context to help the customer decide, including through product page optimization.
Dans Chatty, une conversation est souvent un échange géré par un agent humain dans l'inbox ou une réponse IA consommant le quota mensuel. Dans Qstomy, une conversation est aussi une opportunité de conversion. Le chatbot peut guider le visiteur, recommander des produits, expliquer une différence entre variantes, répondre aux objections et orienter vers le bon achat.
Cette logique convient aux boutiques dont les produits demandent du conseil : cosmétique, mode, équipement, décoration ou catalogues avec beaucoup de références. Qstomy utilise le contexte e-commerce pour aider le client à décider, y compris via une optimisation des fiches produit.
A conversion-oriented Shopify integration
Qstomy is designed for Shopify and its merchant workflow: catalog, orders, promo codes, recommendations, and attribution. The Qstomy Shopify integration page details this native orientation, in the spirit of Built for Shopify best practices.
Chatty excels at multichannel centralization and live human chat. Qstomy, on the other hand, is a Built for Shopify application: direct installation, unlimited catalog synchronization, pre-purchase assistance, automated customer service questions mapping via the automated customer support page, and analytics related to e-commerce performance. To see where these tools fit, also view Shopify integrations.
Qstomy est pensé pour Shopify et son fonctionnement marchand : catalogue, commandes, codes promo, recommandations et attribution. La page intégration Shopify Qstomy détaille cette orientation native, dans l'esprit des bonnes pratiques Built for Shopify.
Chatty excelle sur la centralisation multicanale et le live chat humain. Qstomy, lui, est une application Built for Shopify : installation directe, synchronisation catalogue sans limite annoncée, assistance avant achat, automatisation des questions SAV via la page support client automatisé et analytics liés aux performances e-commerce. Pour situer ces outils, voir aussi intégrations Shopify.
Built-in conversion mechanics
Qstomy highlights features designed to drive revenue: AI pop-ups, native Shopify discount codes, product recommendations, and cross-selling. Chatty offers proactive messaging (sales automation) and recommendations via its AI agent, but Qstomy embeds pop-ups and promo codes directly into the Shopify ecosystem, with a conversion-oriented approach.
Qstomy highlights features designed to drive revenue: AI pop-ups, native Shopify discount codes, product recommendations, and cross-selling. Chatty offers proactive messaging (sales automation) and recommendations via its AI agent, but Qstomy embeds pop-ups and promo codes directly into the Shopify ecosystem, with a conversion-oriented approach.
Unlimited AI chats vs. capped AI conversations
Chatty caps AI conversations at 50 (Basic, $19.99/month), 300 (Pro, $68.99/month) or 700 (Plus, $199/month) per month, with $0.40 per additional conversation. Qstomy offers unlimited AI chats according to its offers page, with variable billing on AI orders attributed by Shopify (300 included, then €30 per additional 300 orders). For a shop without a support team, the deployment and the budget are clearer.
Chatty caps AI conversations at 50 (Basic, $19.99/month), 300 (Pro, $68.99/month) or 700 (Plus, $199/month) per month, with $0.40 per additional conversation. Qstomy offers unlimited AI chats according to its offers page, with variable billing on AI orders attributed by Shopify (300 included, then €30 per additional 300 orders). For a shop without a support team, the deployment and the budget are clearer.
Price: Chatty vs Qstomy
Chatty pricing is displayed on the Shopify App Store and on chatty.net/pricing. It is billed in US dollars (USD), renewing every 30 days. A Free plan is available. Paid plans include a 7-day free trial. The amounts below correspond to the review from June 2026; always check the official pages before signing up.
Chatty pricing is displayed on the Shopify App Store and on chatty.net/pricing. It is billed in US dollars (USD), renewing every 30 days. A Free plan is available. Paid plans include a 7-day free trial. The amounts below correspond to the review from June 2026; always check the official pages before signing up.
Offer
Retail price
Notable points
Free
$0/month
Basic AI model, 1 member, multi-channel, 90-day history, FAQ page.
Basic
$19.99/mo ($203.88/yr, -15%)
5 members, auto-translation, 12-month history, basic analytics. 7-day trial.
Pro
$68.99/mo ($707.88/yr, -14%)
Pro AI model, 10 members, unlimited history, multichannel AI responses, advanced analytics. 7-day trial.
More
$199/month ($2,039.88/year, -15%)
Pro AI model, unlimited members, advanced analytics, dedicated AI consultant. 7-day trial.
A merchant on the Pro plan ($68.99/month) who exceeds their quota of 300 AI conversations by an additional 200 exchanges would pay approximately $80 in overage fees (200 × $0.40), for a total of approximately $149/month before any other services. This type of calculation is essential: the entry price of a plan does not always represent the actual budget of a high-traffic e-commerce chat store.
Conversely, a store with fewer than 50 AI conversations per month and a catalog of fewer than 500 products can comfortably remain on the Basic plan at $19.99/month without any overages.
A merchant on the Pro plan ($68.99/month) who exceeds their quota of 300 AI conversations by an additional 200 exchanges would pay approximately $80 in overage fees (200 × $0.40), for a total of approximately $149/month before any other services. This type of calculation is essential: the entry price of a plan does not always represent the actual budget of a high-traffic e-commerce chat store.
Conversely, a store with fewer than 50 AI conversations per month and a catalog of fewer than 500 products can comfortably remain on the Basic plan at $19.99/month without any overages.
Comparison: Chatty vs Qstomy
Criterion
Chatty
Ostomy
Positioning
AI Sales Agent + live chat + multichannel inbox + FAQ
E-commerce AI Agent: support, sales, recommendations, and analytics
Target audience
Shopify SMB with support team, multi-channel, human live chat
Shopify merchants (VSEs to SMEs) looking for sales + support automation
Live human chat
Yes (core product, team inbox, 1 to unlimited members)
Automated AI Agent
AI Agent
AI conversation quota (50 to 700/mo. depending on plan) + $0.40/add. conv.
Unlimited AI chats
Catalog training
100 to 20,000 products depending on the plan
Auto-sync catalog with no announced learning limit
Multichannel
Web chat, WhatsApp, Messenger, Instagram, email
Chat widget on Shopify store
What to choose? Chatty vs Qstomy
Chatty remains a relevant choice in several contexts:
You have a support team with human agents: live chat, collaborative inbox, and assignment are at the heart of Chatty.
Multichannel is essential: WhatsApp, Instagram, Messenger, and email centralized in a single inbox.
You want to combine AI and human: AI handles repetitive questions, while your agents take over complex cases.
You need an integrated FAQ help center: professional help page in addition to the chatbot.
You are testing AI with no commitment: the Free plan (50 lifetime AI conversations) allows for a first evaluation.
Proactive messages are a priority: sales automation based on visitor behavior.
Maturity and reviews matter: over 1,700 reviews on the Shopify App Store (4.9 rating) testify to wide adoption.
Your AI volume remains moderate: fewer than 50 to 300 AI conversations per month depending on the chosen plan, with no overages.
You use Klaviyo or Zendesk: native integrations to connect support, marketing, and helpdesk.
If your priority is a multichannel AI agent with human live chat and team inbox, Chatty fits a proven sales-first positioning on Shopify.
Qstomy is a more suitable alternative when your priority is the Shopify store, conversion, and a model with no limit on AI chats.
You don't have a support team dedicated to live chat: Qstomy automates sales and customer service via a single AI agent.
Unlimited AI chats are a priority: according to the pricing page, there is no monthly cap on chat interactions.
Your catalog is large or growing: automatic synchronization with no announced limit on product learning (Chatty caps between 100 and 20,000 products).
E-commerce conversion is your main KPI: AI pop-ups, native Shopify promo codes, recommendations, and integrated cross-selling.
Multichannel is not in your strategy: if WhatsApp and Instagram are not used, a store-focused solution may suffice.
You prefer to bill per AI orders: a model based on attributed sales rather than every generated conversation.
You want sales-oriented analytics: conversion, average order value, impact of recommendations via data & analytics.
Your budget is tight for high-volume AI: €29.99/month with unlimited chats vs. $68.99 to $199/month for Chatty with potential extra costs.
For a Shopify store that wants to leverage AI for growth without a multichannel inbox or live chat team, Qstomy is a more targeted alternative. Chatty helps a support organization work better; Qstomy helps a store sell better and respond faster, while improving the e-commerce customer experience throughout the buying journey.
Chatty remains a relevant choice in several contexts:
You have a support team with human agents: live chat, collaborative inbox, and assignment are at the heart of Chatty.
Multichannel is essential: WhatsApp, Instagram, Messenger, and email centralized in a single inbox.
You want to combine AI and human: AI handles repetitive questions, while your agents take over complex cases.
You need an integrated FAQ help center: professional help page in addition to the chatbot.
You are testing AI with no commitment: the Free plan (50 lifetime AI conversations) allows for a first evaluation.
Proactive messages are a priority: sales automation based on visitor behavior.
Maturity and reviews matter: over 1,700 reviews on the Shopify App Store (4.9 rating) testify to wide adoption.
Your AI volume remains moderate: fewer than 50 to 300 AI conversations per month depending on the chosen plan, with no overages.
You use Klaviyo or Zendesk: native integrations to connect support, marketing, and helpdesk.
If your priority is a multichannel AI agent with human live chat and team inbox, Chatty fits a proven sales-first positioning on Shopify.
Qstomy is a more suitable alternative when your priority is the Shopify store, conversion, and a model with no limit on AI chats.
You don't have a support team dedicated to live chat: Qstomy automates sales and customer service via a single AI agent.
Unlimited AI chats are a priority: according to the pricing page, there is no monthly cap on chat interactions.
Your catalog is large or growing: automatic synchronization with no announced limit on product learning (Chatty caps between 100 and 20,000 products).
E-commerce conversion is your main KPI: AI pop-ups, native Shopify promo codes, recommendations, and integrated cross-selling.
Multichannel is not in your strategy: if WhatsApp and Instagram are not used, a store-focused solution may suffice.
You prefer to bill per AI orders: a model based on attributed sales rather than every generated conversation.
You want sales-oriented analytics: conversion, average order value, impact of recommendations via data & analytics.
Your budget is tight for high-volume AI: €29.99/month with unlimited chats vs. $68.99 to $199/month for Chatty with potential extra costs.
For a Shopify store that wants to leverage AI for growth without a multichannel inbox or live chat team, Qstomy is a more targeted alternative. Chatty helps a support organization work better; Qstomy helps a store sell better and respond faster, while improving the e-commerce customer experience throughout the buying journey.
Decision matrix
Your priority
Preferred solution
Human live chat + multichannel team inbox
Chatty
Unified WhatsApp, Instagram, and Messenger
Chatty
Help Center FAQ integrated into the chatbot
Chatty
All-in-one AI agent with no chat quotas
Ostomy
E-commerce AI chatbot specialized in Shopify
Ostomy
Large catalog with no limit on AI products
Ostomy
AI pop-ups and native Shopify promo codes
Ostomy
Billing in AI commands rather than in conversations
Ostomy
To go further
If you are comparing Chatty and Qstomy, these resources may complement your thinking.
Automation and support: what is e-commerce automation?, succeeding with e-commerce automation, e-commerce returns management, causes and reduction of return rates, inbound customer service, exceptional customer experience in e-commerce.
Conversion and retention: increase traffic and conversion, customer retention and lifetime value, why optimize conversion rate, building an e-commerce conversion funnel, how to improve e-commerce conversion rate, increase online sales.
Shopify and analytics: how Shopify works, why choose Shopify for e-commerce, Shopify analytics to drive growth, e-commerce analytics metrics to track, how analytics serve e-commerce, calculate and increase average order value.
Chatbot and alternatives: Shopify and Zendesk, Instagram and Shopify, e-commerce integrations, e-commerce CRO: turning traffic into sales, conversion rate benchmarks 2026, optimize a product page for conversion.
Qstomy product: selling with AI chatbot, customer support, e-commerce analytics, Qstomy pricing, Qstomy demo.
If you are comparing Chatty and Qstomy, these resources may complement your thinking.
Automation and support: what is e-commerce automation?, succeeding with e-commerce automation, e-commerce returns management, causes and reduction of return rates, inbound customer service, exceptional customer experience in e-commerce.
Conversion and retention: increase traffic and conversion, customer retention and lifetime value, why optimize conversion rate, building an e-commerce conversion funnel, how to improve e-commerce conversion rate, increase online sales.
Shopify and analytics: how Shopify works, why choose Shopify for e-commerce, Shopify analytics to drive growth, e-commerce analytics metrics to track, how analytics serve e-commerce, calculate and increase average order value.
Chatbot and alternatives: Shopify and Zendesk, Instagram and Shopify, e-commerce integrations, e-commerce CRO: turning traffic into sales, conversion rate benchmarks 2026, optimize a product page for conversion.
Qstomy product: selling with AI chatbot, customer support, e-commerce analytics, Qstomy pricing, Qstomy demo.
What is Chatty?
Chatty is a Shopify application marketed under the name Chatty AI Chatbot & Live Chat, published by Chatty AI Sales Agent - For live chat & helpdesk (Singapore, Peace Centre) and available on the Shopify App Store since June 9, 2022. It positions itself as a sales-oriented AI agent: a chatbot capable of answering product questions, suggesting items, processing order tracking, and proactively engaging visitors, while allowing your team to take over via live chat.
Unlike a static FAQ widget, Chatty combines conversational AI, human live chat, and a unified inbox. Conversations can be managed from web chat, WhatsApp, Facebook Messenger, Instagram, or email in a single interface. The tool is aimed at Shopify merchants who want to reduce customer support load while maintaining visibility over exchanges and the ability to intervene manually.
Chatty is primarily designed for Shopify. The App Store page lists integrations with Shopify checkout, Shopify Flow, Klaviyo, Zendesk, Messenger, Instagram, WhatsApp, and email. The interface is available in English; translation and auto-translation are offered depending on the plans.
Chatty Product Pillars
AI Sales Agent: answers product questions, recommendations, order tracking, available 24/7.
Live Chat & Team Inbox: collaborative conversation management with member assignment (1 to unlimited depending on the plan).
Multichannel Inbox: centralization of web chat, WhatsApp, Facebook Messenger, Instagram, and email.
FAQ Help Center: professional help page for customer self-service.
Sales Automation: targeted proactive messages based on visitor behavior.
Mobile App: follow conversations from a mobile device.
Translation: translation and auto-translation depending on the plans (1 language on Free, expanded on paid plans).
Differentiated AI Models: "Basic AI model" on Free and Basic, "Pro AI model" (more accurate) on Pro and Plus.
Chat History: 90 days (Free), 12 months (Basic), unlimited (Pro and Plus).
Multichannel AI Responses: available starting from the Pro plan (AI responses on WhatsApp, Messenger, etc.).
Integrations
Chatty indicates integrations with Shopify Checkout, Shopify Flow, Shopify Admin, Klaviyo, Zendesk, Email, Instagram, Messenger, and WhatsApp. This multichannel and marketing coverage may interest stores that centralize support, social networks, and email in a single inbox.
Public reviews on the Shopify App Store (rating of 4.9 out of 1,794 reviews in June 2026) highlight the ease of setup, the quality of AI responses after training, the multichannel integration, and the responsiveness of Chatty support. Other feedback mentions adjustments needed during the AI's learning phase. These reviews remain subjective and depend on the profile of each store.
Chatty is a Shopify application marketed under the name Chatty AI Chatbot & Live Chat, published by Chatty AI Sales Agent - For live chat & helpdesk (Singapore, Peace Centre) and available on the Shopify App Store since June 9, 2022. It positions itself as a sales-oriented AI agent: a chatbot capable of answering product questions, suggesting items, processing order tracking, and proactively engaging visitors, while allowing your team to take over via live chat.
Unlike a static FAQ widget, Chatty combines conversational AI, human live chat, and a unified inbox. Conversations can be managed from web chat, WhatsApp, Facebook Messenger, Instagram, or email in a single interface. The tool is aimed at Shopify merchants who want to reduce customer support load while maintaining visibility over exchanges and the ability to intervene manually.
Chatty is primarily designed for Shopify. The App Store page lists integrations with Shopify checkout, Shopify Flow, Klaviyo, Zendesk, Messenger, Instagram, WhatsApp, and email. The interface is available in English; translation and auto-translation are offered depending on the plans.
Chatty Product Pillars
AI Sales Agent: answers product questions, recommendations, order tracking, available 24/7.
Live Chat & Team Inbox: collaborative conversation management with member assignment (1 to unlimited depending on the plan).
Multichannel Inbox: centralization of web chat, WhatsApp, Facebook Messenger, Instagram, and email.
FAQ Help Center: professional help page for customer self-service.
Sales Automation: targeted proactive messages based on visitor behavior.
Mobile App: follow conversations from a mobile device.
Translation: translation and auto-translation depending on the plans (1 language on Free, expanded on paid plans).
Differentiated AI Models: "Basic AI model" on Free and Basic, "Pro AI model" (more accurate) on Pro and Plus.
Chat History: 90 days (Free), 12 months (Basic), unlimited (Pro and Plus).
Multichannel AI Responses: available starting from the Pro plan (AI responses on WhatsApp, Messenger, etc.).
Integrations
Chatty indicates integrations with Shopify Checkout, Shopify Flow, Shopify Admin, Klaviyo, Zendesk, Email, Instagram, Messenger, and WhatsApp. This multichannel and marketing coverage may interest stores that centralize support, social networks, and email in a single inbox.
Public reviews on the Shopify App Store (rating of 4.9 out of 1,794 reviews in June 2026) highlight the ease of setup, the quality of AI responses after training, the multichannel integration, and the responsiveness of Chatty support. Other feedback mentions adjustments needed during the AI's learning phase. These reviews remain subjective and depend on the profile of each store.
FAQ on Dialog alternatives
What is the best alternative to Chatty for Shopify?
For a Shopify store looking for an affordable sales and support-oriented AI chatbot, without a multichannel inbox or a live chat team, Qstomy is a relevant alternative. Chatty remains more suitable if you have a support team, human live chat, and omnichannel needs (WhatsApp, Instagram, Messenger). Compare at least two solutions based on your own metrics.
Why look for an alternative to Chatty?
The most common reasons are the AI conversation limits (50 to 700/month depending on the plan), the extra cost of $0.40 per additional conversation, the limits on trainable products (100 to 20,000), or the need for a solution more geared towards e-commerce conversion with unlimited chats. Seeking an alternative often reflects a shift in priorities, not a rejection of Chatty's quality.
Is Chatty suitable for Shopify?
Yes. Chatty is a native Shopify app (since June 2022) featuring checkout integration, Shopify Flow, Klaviyo, and Zendesk. The App Store listing shows over 1,700 reviews with a 4.9 rating, demonstrating significant adoption on the platform.
Can Qstomy replace Chatty?
Qstomy can replace Chatty if your strategy relies on Shopify web chat and you don't need human live chat, a WhatsApp/Instagram multichannel inbox, or an integrated FAQ help center. On the other hand, if your workflow relies on a team of agents, AI responses on WhatsApp, and a collaborative inbox, Chatty remains more suitable.
How much does Chatty cost compared to Qstomy?
Based on the public pricing viewed in June 2026, Chatty Basic costs $19.99/month for 50 AI conversations and 500 products, with $0.40 per additional conversation. The Pro plan ($68.99/month) includes 300 AI conversations and 8,000 products. Qstomy offers a free plan according to its pricing page, followed by €29.99/month with unlimited chats and 300 AI orders included. Compare real volumes and functional scope, not just the price of a single isolated plan.
Chatty or Qstomy for automating Shopify support?
Chatty excels when support combines AI and human live chat across multiple channels, with an FAQ help center and a team inbox. Qstomy combines support (orders, shipping, returns) and sales (recommendations, pop-ups) within a single agent synced to the Shopify catalog, featuring unlimited AI chats. If multichannel and live chat are essential, Chatty is relevant. If you want an agent focused on the complete buying journey without chat conversation quotas, Qstomy is worth testing.
Is Qstomy suitable for stores without a support team?
Yes, this is one of the most natural use cases. A store without dedicated agents can automate frequently asked questions, guide visitors, recommend products, and track the impact on sales without setting up a full Chatty inbox. This is often the ideal profile for a brand that first wants to increase its online sales before investing in a heavy support structure.
Want to test an e-commerce-specific alternative to Chatty? Discover the Qstomy Shopify integration, check out Qstomy pricing, or book a demo to see how a sales-oriented AI chatbot can support your visitors.
What is the best alternative to Chatty for Shopify?
For a Shopify store looking for an affordable sales and support-oriented AI chatbot, without a multichannel inbox or a live chat team, Qstomy is a relevant alternative. Chatty remains more suitable if you have a support team, human live chat, and omnichannel needs (WhatsApp, Instagram, Messenger). Compare at least two solutions based on your own metrics.
Why look for an alternative to Chatty?
The most common reasons are the AI conversation limits (50 to 700/month depending on the plan), the extra cost of $0.40 per additional conversation, the limits on trainable products (100 to 20,000), or the need for a solution more geared towards e-commerce conversion with unlimited chats. Seeking an alternative often reflects a shift in priorities, not a rejection of Chatty's quality.
Is Chatty suitable for Shopify?
Yes. Chatty is a native Shopify app (since June 2022) featuring checkout integration, Shopify Flow, Klaviyo, and Zendesk. The App Store listing shows over 1,700 reviews with a 4.9 rating, demonstrating significant adoption on the platform.
Can Qstomy replace Chatty?
Qstomy can replace Chatty if your strategy relies on Shopify web chat and you don't need human live chat, a WhatsApp/Instagram multichannel inbox, or an integrated FAQ help center. On the other hand, if your workflow relies on a team of agents, AI responses on WhatsApp, and a collaborative inbox, Chatty remains more suitable.
How much does Chatty cost compared to Qstomy?
Based on the public pricing viewed in June 2026, Chatty Basic costs $19.99/month for 50 AI conversations and 500 products, with $0.40 per additional conversation. The Pro plan ($68.99/month) includes 300 AI conversations and 8,000 products. Qstomy offers a free plan according to its pricing page, followed by €29.99/month with unlimited chats and 300 AI orders included. Compare real volumes and functional scope, not just the price of a single isolated plan.
Chatty or Qstomy for automating Shopify support?
Chatty excels when support combines AI and human live chat across multiple channels, with an FAQ help center and a team inbox. Qstomy combines support (orders, shipping, returns) and sales (recommendations, pop-ups) within a single agent synced to the Shopify catalog, featuring unlimited AI chats. If multichannel and live chat are essential, Chatty is relevant. If you want an agent focused on the complete buying journey without chat conversation quotas, Qstomy is worth testing.
Is Qstomy suitable for stores without a support team?
Yes, this is one of the most natural use cases. A store without dedicated agents can automate frequently asked questions, guide visitors, recommend products, and track the impact on sales without setting up a full Chatty inbox. This is often the ideal profile for a brand that first wants to increase its online sales before investing in a heavy support structure.
Want to test an e-commerce-specific alternative to Chatty? Discover the Qstomy Shopify integration, check out Qstomy pricing, or book a demo to see how a sales-oriented AI chatbot can support your visitors.
Qstomy, a credible and affordable alternative to market leaders
Qstomy, a credible and affordable alternative to market leaders
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Frequently asked questions before installing Qstomy
Frequently asked questions before installing Qstomy
Here are the questions that e-commerce merchants ask us most often before booking a demo.
Here are the questions that e-commerce merchants ask us most often before booking a demo.
What is an AI chatbot for e-commerce?
An AI chatbot for e-commerce is a powerful tool designed to simulate intelligent conversations with your customers across your website or mobile application.
Using advanced artificial intelligence technologies, these chatbots understand and process user queries in real-time, providing relevant answers and assisting customers in their purchasing journeys. They are programmed not only to respond to frequently asked questions but also to encourage purchases by recommending personalized products. The main advantage of a chatbot like Qstomy is its ability to provide continuous customer service, 24/7, without the costs associated with a traditional support team. By automating customer interactions, chatbots free your employees from repetitive tasks, allowing them to focus on more strategic aspects of your business.
Why is Qstomy different?
How does Qstomy understand my brand and my products?
How does Qstomy ensure the protection of my data?
Ask your questions and see the agent in action
Ask your questions and see the agent in action
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