Update
Discover what's new in the
version 2.1
Alternative to Gorgias for
e-commerce AI chatbot: what to choose?
Gorgias alternative for
e-commerce AI chatbot: what to choose?
Are you looking for an alternative to Gorgias to centralize your customer support, automate tickets, or deploy an AI agent on your Shopify store? Gorgias has established itself as one of the go-to helpdesks for e-commerce, featuring deep Shopify integration and a conversational AI layer. It is a mature solution for DTC brands with a structured support team.
But if your priority is not to set up a multichannel helpdesk billed per ticket, but rather to convert more visitors with an AI e-commerce chatbot specialized in Shopify, Gorgias can become complex and expensive. The dual billing of tickets + AI resolutions ($0.90 to $1.00 each), overages, and macro/rules configuration can quickly weigh on the budget of a small business without a dedicated customer service team.
Qstomy addresses this angle: a Shopify native AI e-commerce chatbot (Built for Shopify) that combines automated support, product recommendations, AI pop-ups, promo codes, and conversion analytics. Where Gorgias places AI at the service of a multichannel helpdesk, Qstomy focuses intelligence on the Shopify purchasing experience.
Are you looking for an alternative to Gorgias to centralize your customer support, automate tickets, or deploy an AI agent on your Shopify store? Gorgias has established itself as one of the go-to helpdesks for e-commerce, featuring deep Shopify integration and a conversational AI layer. It is a mature solution for DTC brands with a structured support team.
But if your priority is not to set up a multichannel helpdesk billed per ticket, but rather to convert more visitors with an AI e-commerce chatbot specialized in Shopify, Gorgias can become complex and expensive. The dual billing of tickets + AI resolutions ($0.90 to $1.00 each), overages, and macro/rules configuration can quickly weigh on the budget of a small business without a dedicated customer service team.
Qstomy addresses this angle: a Shopify native AI e-commerce chatbot (Built for Shopify) that combines automated support, product recommendations, AI pop-ups, promo codes, and conversion analytics. Where Gorgias places AI at the service of a multichannel helpdesk, Qstomy focuses intelligence on the Shopify purchasing experience.
Built for Shopify
All personal data
are protected and secure
Gorgias and Qstomy do not address the same problem
The core difference is simple: Gorgias is primarily an e-commerce helpdesk with a support team, while Qstomy is primarily an AI e-commerce Shopify chatbot geared toward conversion.
Gorgias targets DTC brands with human agents: unified inbox for email, live chat, social media, SMS and voice, macros, rules, and AI Agent as an add-on. Billing is based on tickets (50 to 5,000/month) plus AI resolutions ($0.90 to $1.00 each, which also count as a ticket).
Qstomy starts from the online store. The goal is to help the visitor buy: recommend a product, clear up a doubt, answer shipping and return questions, offer a promo code, trigger AI pop-ups, and measure the impact on sales. For a micro-business, a Shopify SMB, or a founder without a dedicated support team, this specialization is a game-changer.
The core difference is simple: Gorgias is primarily an e-commerce helpdesk with a support team, while Qstomy is primarily an AI e-commerce Shopify chatbot geared toward conversion.
Gorgias targets DTC brands with human agents: unified inbox for email, live chat, social media, SMS and voice, macros, rules, and AI Agent as an add-on. Billing is based on tickets (50 to 5,000/month) plus AI resolutions ($0.90 to $1.00 each, which also count as a ticket).
Qstomy starts from the online store. The goal is to help the visitor buy: recommend a product, clear up a doubt, answer shipping and return questions, offer a promo code, trigger AI pop-ups, and measure the impact on sales. For a micro-business, a Shopify SMB, or a founder without a dedicated support team, this specialization is a game-changer.
Gorgias
ostomy
Main problem addressed
Centralize omnichannel customer support with human teams and AI
Convert and automate e-commerce conversations on Shopify
Product logic
Helpdesk + AI Agent + AI Shopping Assistant
Native Shopify e-commerce AI Chatbot (Built for Shopify)
Primary user
Support team, inbox agents, CX manager
Shopify merchant, founder, e-commerce or growth manager
Business objective
Process tickets, automate customer service, and manage the multichannel inbox
Increase conversions while automating on-site support
Why look for an alternative to Gorgias for Shopify?
Why look for an alternative to Gorgias for Shopify?
Gorgias can be excellent for a DTC brand with a support team and a regular ticket volume. But many Shopify merchants look for an alternative when they realize that their need is not a full-fledged helpdesk, but a sales-oriented AI agent on the store.
Billing per ticket: each plan includes a monthly ticket quota (50 to 5,000 depending on the tier). Beyond that, overage fees apply ($0.40 to $40.00/100 tickets depending on the plan).
AI Agent billed extra: the AI agent is an add-on with a cost per fully resolved conversation ($0.90 to $1.00). An AI resolution also counts as a helpdesk ticket.
Total cost difficult to predict: helpdesk + AI resolutions + ticket overages can drive up the bill during sales periods or product launches.
Helpdesk focus vs. pure sales: Gorgias excels in post-purchase support and unified inbox. Merchants without a customer service team who want an AI agent focused on front-of-house conversion may look for a lighter alternative.
Basic threshold at $60/month: for 300 tickets/month, the Basic plan represents a significant investment for a micro-business with low volume, even before the AI Agent.
Operational complexity: macros, rules, routing, help center, AI Agent: the platform requires setup and administration time.
Need for a native "sales-first" Shopify app: if you don't need a multichannel email helpdesk, a Built for Shopify solution dedicated to the AI agent may be enough.
If your priority is to convert more visitors into customers without a multichannel helpdesk, a sales solution with an AI chatbot like Qstomy might be better aligned. Also refer to our guide on why to use an AI chatbot for e-commerce, the article e-commerce chatbot: save time and money and our resource on e-commerce customer service automation.
Gorgias can be excellent for a DTC brand with a support team and a regular ticket volume. But many Shopify merchants look for an alternative when they realize that their need is not a full-fledged helpdesk, but a sales-oriented AI agent on the store.
Billing per ticket: each plan includes a monthly ticket quota (50 to 5,000 depending on the tier). Beyond that, overage fees apply ($0.40 to $40.00/100 tickets depending on the plan).
AI Agent billed extra: the AI agent is an add-on with a cost per fully resolved conversation ($0.90 to $1.00). An AI resolution also counts as a helpdesk ticket.
Total cost difficult to predict: helpdesk + AI resolutions + ticket overages can drive up the bill during sales periods or product launches.
Helpdesk focus vs. pure sales: Gorgias excels in post-purchase support and unified inbox. Merchants without a customer service team who want an AI agent focused on front-of-house conversion may look for a lighter alternative.
Basic threshold at $60/month: for 300 tickets/month, the Basic plan represents a significant investment for a micro-business with low volume, even before the AI Agent.
Operational complexity: macros, rules, routing, help center, AI Agent: the platform requires setup and administration time.
Need for a native "sales-first" Shopify app: if you don't need a multichannel email helpdesk, a Built for Shopify solution dedicated to the AI agent may be enough.
If your priority is to convert more visitors into customers without a multichannel helpdesk, a sales solution with an AI chatbot like Qstomy might be better aligned. Also refer to our guide on why to use an AI chatbot for e-commerce, the article e-commerce chatbot: save time and money and our resource on e-commerce customer service automation.
Why Qstomy is a real alternative to Gorgias for e-commerce
Qstomy does not seek to replicate all the building blocks of a Gorgias helpdesk (Instagram inbox, macros, routing, 150+ integrations). The value proposition is more targeted: providing Shopify stores with an e-commerce AI agent capable of selling, advising, answering, and measuring its impact without being billed per ticket.
Qstomy does not seek to replicate all the building blocks of a Gorgias helpdesk (Instagram inbox, macros, routing, 150+ integrations). The value proposition is more targeted: providing Shopify stores with an e-commerce AI agent capable of selling, advising, answering, and measuring its impact without being billed per ticket.
A chatbot designed for purchasing, not for ticketing
In Gorgias, a conversation often becomes a ticket managed by a human agent in the inbox or an AI resolution billed at $0.90 to $1.00. In Qstomy, a conversation is also an opportunity for conversion. The chatbot can guide the visitor, recommend products, explain differences between variants, answer objections, and guide them to the right purchase.
This logic is suitable for stores whose products require advice: cosmetics, fashion, equipment, decoration, or catalogs with many references. Qstomy uses the e-commerce context to help the customer decide, including through product page optimization.
In Gorgias, a conversation often becomes a ticket managed by a human agent in the inbox or an AI resolution billed at $0.90 to $1.00. In Qstomy, a conversation is also an opportunity for conversion. The chatbot can guide the visitor, recommend products, explain differences between variants, answer objections, and guide them to the right purchase.
This logic is suitable for stores whose products require advice: cosmetics, fashion, equipment, decoration, or catalogs with many references. Qstomy uses the e-commerce context to help the customer decide, including through product page optimization.
A conversion-oriented Shopify integration
Qstomy is designed for Shopify and its merchant operations: catalog, orders, promo codes, recommendations, and attribution. The Qstomy Shopify integration page details this native orientation, in the spirit of Built for Shopify best practices.
Gorgias excels at managing orders within the ticket for human agents. Qstomy, on the other hand, is a Built for Shopify application: direct installation, catalog synchronization without announced limits, pre-purchase assistance, automation of customer service questions via the automated customer support page, and analytics related to e-commerce performance. To locate these tools, see also Shopify integrations and the article Shopify and helpdesks.
Qstomy is designed for Shopify and its merchant operations: catalog, orders, promo codes, recommendations, and attribution. The Qstomy Shopify integration page details this native orientation, in the spirit of Built for Shopify best practices.
Gorgias excels at managing orders within the ticket for human agents. Qstomy, on the other hand, is a Built for Shopify application: direct installation, catalog synchronization without announced limits, pre-purchase assistance, automation of customer service questions via the automated customer support page, and analytics related to e-commerce performance. To locate these tools, see also Shopify integrations and the article Shopify and helpdesks.
Built-in conversion mechanics
Qstomy highlights features designed to boost revenue: AI pop-ups, native Shopify discount codes, product recommendations, and cross-selling. Gorgias offers the AI Shopping Assistant and dynamic promo codes via the AI Agent, but Qstomy embeds pop-ups and promo codes directly into the Shopify ecosystem, with conversion-driven steering.
Qstomy highlights features designed to boost revenue: AI pop-ups, native Shopify discount codes, product recommendations, and cross-selling. Gorgias offers the AI Shopping Assistant and dynamic promo codes via the AI Agent, but Qstomy embeds pop-ups and promo codes directly into the Shopify ecosystem, with conversion-driven steering.
Unlimited AI chats vs. tickets + AI resolutions
Gorgias bills for each helpdesk ticket and, as an add-on, each resolution fully automated by the AI Agent ($0.90 to $1.00, which also counts as a ticket). Qstomy offers unlimited AI chats according to its pricing page, with variable billing on AI orders attributed by Shopify (300 included, then €30 per additional block of 300 orders). For a store without a support team, deployment and budgeting are more straightforward.
Gorgias bills for each helpdesk ticket and, as an add-on, each resolution fully automated by the AI Agent ($0.90 to $1.00, which also counts as a ticket). Qstomy offers unlimited AI chats according to its pricing page, with variable billing on AI orders attributed by Shopify (300 included, then €30 per additional block of 300 orders). For a store without a support team, deployment and budgeting are more straightforward.
Price: Gorgias vs Qstomy
Gorgias rates are displayed on the official pricing page and the Shopify App Store. Billing is based on the number of tickets monthly, with unlimited users starting from the Basic plan. The amounts below correspond to the June 2026 consultation; always check the site before committing.
Gorgias rates are displayed on the official pricing page and the Shopify App Store. Billing is based on the number of tickets monthly, with unlimited users starting from the Basic plan. The amounts below correspond to the June 2026 consultation; always check the site before committing.
Offer
Retail price
Notable points
Starter
$10/month
3 support agents. Live chat. No automation add-ons (App Store). 7-day trial. Monthly only.
Basic
$50/mo. (billed annually) or $60/mo. (billed monthly)
Unlimited agents. Help center, macros, routing. Automation add-on available.
Pro
$300/month (billed annually) or $360/month (billed monthly)
Revenue statistics. Plan recommended by Gorgias.
Advanced
$750/month (yearly) or $900/month (monthly)
Additional cost per resolution / Dedicated email server (mention pricing) beyond the chosen threshold
A shop on Basic ($60/month, 300 tickets) that activates the AI Agent and gets 200 fully automated AI resolutions pays approximately $60 + (200 × $1.00) = $260/month in monthly billing, excluding ticket overages. This calculation illustrates why the actual cost often exceeds the advertised price of the helpdesk plan alone.
A shop on Basic ($60/month, 300 tickets) that activates the AI Agent and gets 200 fully automated AI resolutions pays approximately $60 + (200 × $1.00) = $260/month in monthly billing, excluding ticket overages. This calculation illustrates why the actual cost often exceeds the advertised price of the helpdesk plan alone.
Comparison: Gorgias vs Qstomy
Criterion
iAdvize
Ostomy
Positioning
E-commerce Helpdesk + AI Agent + Shopping Assistant
E-commerce AI Agent: support, sales, recommendations, and analytics
Target audience
Shopify merchants (VSEs to SMEs) looking for sales + support automation
Pricing model
Helpdesk tickets + AI resolutions (add-on)
Unlimited AI chats; AI commands billed beyond quota
Human agents
Core product (inbox, assignment, collaboration)
Automated AI Agent
Users / Agents
Unlimited (Basic+), 3 agents (Starter)
No per-agent billing
Helpdesk entry price
$10/month (50 tickets, Starter)
Free then €29.99/month
What to choose? Gorgias vs Qstomy
Gorgias remains a relevant choice in several contexts:
You have a support team with multiple agents: unified inbox, assignment, macros, collaboration.
The volume of email and social tickets is high: Instagram, Facebook, TikTok, centralized email.
You need to act on orders from the ticket: refunds, returns, Recharge subscription modifications.
The AI Agent for deflecting repetitive tickets is a priority: WISMO, FAQ, automated returns at $0.90/resolution.
Your stack includes Klaviyo, Yotpo, Loop Returns: native helpdesk integrations.
You measure support as a cost center to optimize: performance analytics, CSAT, revenue statistics (Pro+).
Seasonal peaks (BFCM) require automation: AI Agent to absorb the volume without hiring.
Qstomy is a more suitable alternative when your priority is the Shopify store, conversion, and a model with no per-ticket billing.
You do not have a dedicated support team: no need for an email inbox or multi-channel ticketing.
E-commerce conversion is your main KPI: recommendations, AI pop-ups, native Shopify promo codes.
You want unlimited AI chats without counting tickets: according to the pricing page, no monthly cap on chat exchanges.
Your email ticket volume is low: paying $60/month for a helpdesk + AI resolutions is not justified.
You are looking for a plug-and-play Built for Shopify app: quick installation, automatic catalog synchronization.
The budget is tight: €29.99/month vs $60+ with AI for a growing store.
Sales-oriented analytics matter: conversion, average order value, impact of recommendations via data & analytics.
For a Shopify store that wants to put AI to work for growth without a multi-channel helpdesk, Qstomy is a more targeted alternative. Gorgias helps a support organization work better; Qstomy helps a store sell better and respond faster, while improving the e-commerce customer experience along the buying journey.
Gorgias remains a relevant choice in several contexts:
You have a support team with multiple agents: unified inbox, assignment, macros, collaboration.
The volume of email and social tickets is high: Instagram, Facebook, TikTok, centralized email.
You need to act on orders from the ticket: refunds, returns, Recharge subscription modifications.
The AI Agent for deflecting repetitive tickets is a priority: WISMO, FAQ, automated returns at $0.90/resolution.
Your stack includes Klaviyo, Yotpo, Loop Returns: native helpdesk integrations.
You measure support as a cost center to optimize: performance analytics, CSAT, revenue statistics (Pro+).
Seasonal peaks (BFCM) require automation: AI Agent to absorb the volume without hiring.
Qstomy is a more suitable alternative when your priority is the Shopify store, conversion, and a model with no per-ticket billing.
You do not have a dedicated support team: no need for an email inbox or multi-channel ticketing.
E-commerce conversion is your main KPI: recommendations, AI pop-ups, native Shopify promo codes.
You want unlimited AI chats without counting tickets: according to the pricing page, no monthly cap on chat exchanges.
Your email ticket volume is low: paying $60/month for a helpdesk + AI resolutions is not justified.
You are looking for a plug-and-play Built for Shopify app: quick installation, automatic catalog synchronization.
The budget is tight: €29.99/month vs $60+ with AI for a growing store.
Sales-oriented analytics matter: conversion, average order value, impact of recommendations via data & analytics.
For a Shopify store that wants to put AI to work for growth without a multi-channel helpdesk, Qstomy is a more targeted alternative. Gorgias helps a support organization work better; Qstomy helps a store sell better and respond faster, while improving the e-commerce customer experience along the buying journey.
Decision matrix
Your priority
Preferred solution
Unified email + social inbox with team of agents
Gorgias
Refunds and order editing from the ticket
Gorgias
AI Agent for support tickets at $0.90/resolution
Gorgias
Solo merchant without a helpdesk or customer support agents
ostomy
E-commerce AI chatbot specialized in Shopify
ostomy
Catalog > 1,000 SKUs without immediate upgrade
ostomy
Unlimited chats with no ticket quota
ostomy
AI pop-ups and native Shopify promo codes
ostomy
To go further
If you are comparing Gorgias and Qstomy, these resources can complement your reflection.
Automation and support: what is e-commerce automation?, succeeding with e-commerce automation, e-commerce returns management, causes and reduction of return rates, inbound customer service, exceptional customer experience in e-commerce.
Conversion and loyalty: increase traffic and conversion, customer loyalty and lifetime value, why optimize conversion rate, building an e-commerce conversion funnel, how to improve e-commerce conversion rate, increase online sales.
Shopify and analytics: how Shopify works, why choose Shopify for e-commerce, Shopify analytics to drive growth, e-commerce analytics metrics to track, how analytics serve e-commerce, calculate and increase average order value.
Helpdesk and alternatives: Shopify and Zendesk, e-commerce integrations, e-commerce CRO: turning traffic into sales, conversion rate benchmarks 2026.
Qstomy Product: selling with AI chatbot, customer support, e-commerce analytics, Qstomy pricing, Qstomy demo.
If you are comparing Gorgias and Qstomy, these resources can complement your reflection.
Automation and support: what is e-commerce automation?, succeeding with e-commerce automation, e-commerce returns management, causes and reduction of return rates, inbound customer service, exceptional customer experience in e-commerce.
Conversion and loyalty: increase traffic and conversion, customer loyalty and lifetime value, why optimize conversion rate, building an e-commerce conversion funnel, how to improve e-commerce conversion rate, increase online sales.
Shopify and analytics: how Shopify works, why choose Shopify for e-commerce, Shopify analytics to drive growth, e-commerce analytics metrics to track, how analytics serve e-commerce, calculate and increase average order value.
Helpdesk and alternatives: Shopify and Zendesk, e-commerce integrations, e-commerce CRO: turning traffic into sales, conversion rate benchmarks 2026.
Qstomy Product: selling with AI chatbot, customer support, e-commerce analytics, Qstomy pricing, Qstomy demo.
What is Gorgias?
Gorgias is a conversational commerce platform designed for e-commerce. Published by Gorgias Inc. (San Francisco) and available on the Shopify App Store since 2017, it combines a helpdesk (unified inbox, ticketing, macros, rules) and an AI Agent capable of automatically resolving a portion of customer requests.
Unlike a simple chat widget, Gorgias targets DTC and retail brands handling a significant volume of support tickets: emails, live chat, social media, SMS, and voice (depending on plans and add-ons). The publisher highlights a pricing model based on ticket volume, rather than the number of agents (unlimited users starting from the Basic plan according to the pricing page).
On Shopify, Gorgias displays order context in every ticket, allows editing orders, managing refunds and subscriptions, and offers an AI Shopping Assistant to recommend products and guide shoppers in real time (Shopify App Store listing). The tool integrates with Klaviyo, Recharge, Yotpo, Loop Returns, and over 150 applications according to the official documentation.
Helpdesk (unified inbox)
Ticket management: centralization of email, live chat, Facebook, Instagram, TikTok, WhatsApp, SMS, and voice (some channels as add-ons).
Help center: knowledge base with unlimited articles.
Automations: macros, rules (Rules), views, assignment, routing, satisfaction surveys.
Shopify context: order, customer, and product data in every ticket.
Commerce actions: refunds, returns, order, and subscription editing directly from the helpdesk.
Analytics: support performance, revenue statistics (Pro plans and above).
AI Agent (add-on)
The Gorgias AI Agent is an add-on that handles customer requests from end to end without human intervention once resolution is complete. According to the pricing page, it can:
Answer pre-purchase and post-purchase FAQs.
Manage returns and refunds.
Modify orders and subscriptions.
Generate dynamic discount codes.
Provide product recommendations.
Adapt to the brand's tone of voice.
Available on email and chat. Add-on available starting from the Basic plan according to the App Store ("Automation add-on available"). Billing: $0.90 per resolved conversation (annual billing) or $1.00 (monthly billing) according to the Gorgias FAQ. Each fully automated AI interaction also counts as a helpdesk ticket. Automation tiers with included interactions (90 to 2,500+) can be configured on gorgias.com.
Gorgias is a conversational commerce platform designed for e-commerce. Published by Gorgias Inc. (San Francisco) and available on the Shopify App Store since 2017, it combines a helpdesk (unified inbox, ticketing, macros, rules) and an AI Agent capable of automatically resolving a portion of customer requests.
Unlike a simple chat widget, Gorgias targets DTC and retail brands handling a significant volume of support tickets: emails, live chat, social media, SMS, and voice (depending on plans and add-ons). The publisher highlights a pricing model based on ticket volume, rather than the number of agents (unlimited users starting from the Basic plan according to the pricing page).
On Shopify, Gorgias displays order context in every ticket, allows editing orders, managing refunds and subscriptions, and offers an AI Shopping Assistant to recommend products and guide shoppers in real time (Shopify App Store listing). The tool integrates with Klaviyo, Recharge, Yotpo, Loop Returns, and over 150 applications according to the official documentation.
Helpdesk (unified inbox)
Ticket management: centralization of email, live chat, Facebook, Instagram, TikTok, WhatsApp, SMS, and voice (some channels as add-ons).
Help center: knowledge base with unlimited articles.
Automations: macros, rules (Rules), views, assignment, routing, satisfaction surveys.
Shopify context: order, customer, and product data in every ticket.
Commerce actions: refunds, returns, order, and subscription editing directly from the helpdesk.
Analytics: support performance, revenue statistics (Pro plans and above).
AI Agent (add-on)
The Gorgias AI Agent is an add-on that handles customer requests from end to end without human intervention once resolution is complete. According to the pricing page, it can:
Answer pre-purchase and post-purchase FAQs.
Manage returns and refunds.
Modify orders and subscriptions.
Generate dynamic discount codes.
Provide product recommendations.
Adapt to the brand's tone of voice.
Available on email and chat. Add-on available starting from the Basic plan according to the App Store ("Automation add-on available"). Billing: $0.90 per resolved conversation (annual billing) or $1.00 (monthly billing) according to the Gorgias FAQ. Each fully automated AI interaction also counts as a helpdesk ticket. Automation tiers with included interactions (90 to 2,500+) can be configured on gorgias.com.
FAQ on Gorgias Alternatives
What is the best alternative to Gorgias for Shopify?
For a Shopify store looking for an affordable, sales- and support-oriented AI chatbot without a multichannel helpdesk, Qstomy is a relevant alternative. Gorgias remains more suitable if you have a support team, a high volume of email and social tickets, order action needs directly from the ticket, and Klaviyo/Recharge/Yotpo integrations. Compare at least two solutions based on your own metrics.
Why look for an alternative to Gorgias?
The most common reasons are the combined cost of tickets + AI resolutions, the complexity of the helpdesk for a micro-business, a ticket volume too low to justify $60/month, or the need for a tool that is more focused on storefront conversion than a support inbox. Looking for an alternative often reflects an adjustment in scale and priorities.
Is Gorgias suitable for Shopify?
Yes. Gorgias is one of the most widely used helpdesk applications on Shopify (since 2017). The integration covers orders, customers, products, refunds, subscriptions, and AI Shopping Assistant. It is an e-commerce reference, separate from a Built for Shopify app focused on a storefront AI agent.
Can Qstomy replace Gorgias?
Qstomy can replace Gorgias if your strategy relies on Shopify web chat and you do not need a multichannel inbox, macros, routing, or multiple support agents. On the other hand, if you manage hundreds of email and social tickets with a structured team, Gorgias remains more suitable.
How much does Gorgias with the AI Agent cost compared to Qstomy?
Based on the public pricing consulted in June 2026, Gorgias Basic costs $60/month (300 tickets) plus $0.90-$1.00 per fully automated AI resolution (which also counts as a ticket). Qstomy offers a free plan according to its pricing page, then €29.99/month with unlimited chats and 300 AI orders included. Simulate your actual volumes: a store with low ticket volumes but many storefront chats can have very different cost profiles.
Gorgias AI Agent or Qstomy for a Shopify solo store?
For a solo merchant with no support agents, Qstomy offers a more direct path: an AI agent integrated into Shopify without configuring an email helpdesk. Gorgias Starter ($10/month, 50 tickets) may be suitable if you already have some email requests to centralize, but the AI Agent is only available starting from Basic (add-on billed per resolution). Compare the projected cost over 3 months with your current volumes.
Is Qstomy suitable for stores without a support team?
Yes, this is one of the most natural use cases. A store without dedicated agents can automate FAQs, guide visitors, recommend products, and track sales impact without setting up a full Gorgias helpdesk. This is often the ideal profile for a brand that wants to first increase its online sales before investing in a heavy support structure.
Want to test a more specialized e-commerce alternative to Gorgias? Discover the Qstomy Shopify integration, view Qstomy pricing, or book a demo to see how a sales-focused AI chatbot can support your visitors.
What is the best alternative to Gorgias for Shopify?
For a Shopify store looking for an affordable, sales- and support-oriented AI chatbot without a multichannel helpdesk, Qstomy is a relevant alternative. Gorgias remains more suitable if you have a support team, a high volume of email and social tickets, order action needs directly from the ticket, and Klaviyo/Recharge/Yotpo integrations. Compare at least two solutions based on your own metrics.
Why look for an alternative to Gorgias?
The most common reasons are the combined cost of tickets + AI resolutions, the complexity of the helpdesk for a micro-business, a ticket volume too low to justify $60/month, or the need for a tool that is more focused on storefront conversion than a support inbox. Looking for an alternative often reflects an adjustment in scale and priorities.
Is Gorgias suitable for Shopify?
Yes. Gorgias is one of the most widely used helpdesk applications on Shopify (since 2017). The integration covers orders, customers, products, refunds, subscriptions, and AI Shopping Assistant. It is an e-commerce reference, separate from a Built for Shopify app focused on a storefront AI agent.
Can Qstomy replace Gorgias?
Qstomy can replace Gorgias if your strategy relies on Shopify web chat and you do not need a multichannel inbox, macros, routing, or multiple support agents. On the other hand, if you manage hundreds of email and social tickets with a structured team, Gorgias remains more suitable.
How much does Gorgias with the AI Agent cost compared to Qstomy?
Based on the public pricing consulted in June 2026, Gorgias Basic costs $60/month (300 tickets) plus $0.90-$1.00 per fully automated AI resolution (which also counts as a ticket). Qstomy offers a free plan according to its pricing page, then €29.99/month with unlimited chats and 300 AI orders included. Simulate your actual volumes: a store with low ticket volumes but many storefront chats can have very different cost profiles.
Gorgias AI Agent or Qstomy for a Shopify solo store?
For a solo merchant with no support agents, Qstomy offers a more direct path: an AI agent integrated into Shopify without configuring an email helpdesk. Gorgias Starter ($10/month, 50 tickets) may be suitable if you already have some email requests to centralize, but the AI Agent is only available starting from Basic (add-on billed per resolution). Compare the projected cost over 3 months with your current volumes.
Is Qstomy suitable for stores without a support team?
Yes, this is one of the most natural use cases. A store without dedicated agents can automate FAQs, guide visitors, recommend products, and track sales impact without setting up a full Gorgias helpdesk. This is often the ideal profile for a brand that wants to first increase its online sales before investing in a heavy support structure.
Want to test a more specialized e-commerce alternative to Gorgias? Discover the Qstomy Shopify integration, view Qstomy pricing, or book a demo to see how a sales-focused AI chatbot can support your visitors.
Qstomy, a credible and affordable alternative to market leaders
Qstomy, a credible and affordable alternative to market leaders
Alternative to Humind
Alternative to Zipchat
Alternative to iAdvize
Alternative to Tidio
Alternative to Zendesk
Alternative to Gorgias
Alternative to Intercom
Alternative to Shopify Inbox
Alternative to Chatty
Alternative to Crisp
Alternative to Re:amaze
Alternative to Richpanel
Alternative to Dialog
Alternative to Convi
Alternative to Rep AI
Frequently asked questions before installing Qstomy
Frequently asked questions before installing Qstomy
Here are the questions that e-commerce merchants ask us most often before booking a demo.
Here are the questions that e-commerce merchants ask us most often before booking a demo.
What is an AI chatbot for e-commerce?
An AI chatbot for e-commerce is a powerful tool designed to simulate intelligent conversations with your customers through your website or mobile application.
Using advanced artificial intelligence technologies, these chatbots understand and process user queries in real-time, providing relevant answers and assisting customers in their purchasing journeys. They are programmed not only to respond to frequently asked questions but also to encourage purchases by recommending personalized products. The main advantage of a chatbot like Qstomy is its ability to provide continuous customer service, 24/7, without the costs associated with a traditional support team. By automating customer interactions, chatbots free your employees from repetitive tasks, allowing them to focus on more strategic aspects of your business.
Why is Qstomy different?
How does Qstomy understand my brand and my products?
How does Qstomy guarantee the protection of my data?
Ask your questions and see the agent in action
Ask your questions and see the agent in action
Book a demo