Update
Discover what's new in the
version 2.1
Alternative to Re:amaze for
e-commerce AI chatbot: what to choose?
Alternative to Re:amaze for e-commerce AI chatbot: what to choose?
Are you looking for an alternative to Re:amaze for your Shopify store? Re:amaze (often spelled RE:amaze) has established itself as a mature e-commerce helpdesk: shared inbox, live chat, chatbots, knowledge base, and AI agent. It is a solid solution for SMBs with a support team managing email, chat, and social networks from a single interface.
But if your priority is not setting up a helpdesk billed per agent, but rather converting more visitors with an AI chatbot specialized in e-commerce, Re:amaze can become expensive and too support-oriented. Pricing from $29 to $69 per user, AI resolution caps (5 to 20 per agent), and the additional cost of $0.85 per resolution quickly weigh on the budget of a small business without a structured team.
Qstomy answers from another angle: a Shopify-native AI e-commerce chatbot (Built for Shopify) that combines automated support, product recommendations, AI pop-ups, promo codes, and conversion analytics. Where Re:amaze puts AI at the service of a multichannel helpdesk, Qstomy focuses intelligence on the Shopify shopping experience.
Are you looking for an alternative to Re:amaze for your Shopify store? Re:amaze (often spelled RE:amaze) has established itself as a mature e-commerce helpdesk: shared inbox, live chat, chatbots, knowledge base, and AI agent. It is a solid solution for SMBs with a support team managing email, chat, and social networks from a single interface.
But if your priority is not setting up a helpdesk billed per agent, but rather converting more visitors with an AI chatbot specialized in e-commerce, Re:amaze can become expensive and too support-oriented. Pricing from $29 to $69 per user, AI resolution caps (5 to 20 per agent), and the additional cost of $0.85 per resolution quickly weigh on the budget of a small business without a structured team.
Qstomy answers from another angle: a Shopify-native AI e-commerce chatbot (Built for Shopify) that combines automated support, product recommendations, AI pop-ups, promo codes, and conversion analytics. Where Re:amaze puts AI at the service of a multichannel helpdesk, Qstomy focuses intelligence on the Shopify shopping experience.
Built for Shopify
All personal data
are protected and secure
Re:amaze and Qstomy do not address the same problem
Re:amaze and Qstomy do not address the same problem
The central difference is simple: Re:amaze is primarily an e-commerce helpdesk with a support team, whereas Qstomy is primarily an AI e-commerce Shopify chatbot geared towards conversion.
Re:amaze targets stores with human agents: shared email inbox, live chat, social media, SMS and voice, chatbots (Welcome Bot, Order Bot) and AI Agent as a complement. Billing is based on users ($29 to $69/month) or on conversation volume (Starter at $59/month).
Qstomy starts from the online store. The goal is to help the visitor bu
y: recommend a product, resolve a hesitation, answer shipping and return questions, offer a promo code, trigger AI pop-ups, and measure the impact on sales. For a micro-business, a Shopify SMB, or a founder without a dedicated support team, this specialization is a game-changer.
The central difference is simple: Re:amaze is primarily an e-commerce helpdesk with a support team, whereas Qstomy is primarily an AI e-commerce Shopify chatbot geared towards conversion.
Re:amaze targets stores with human agents: shared email inbox, live chat, social media, SMS and voice, chatbots (Welcome Bot, Order Bot) and AI Agent as a complement. Billing is based on users ($29 to $69/month) or on conversation volume (Starter at $59/month).
Qstomy starts from the online store. The goal is to help the visitor bu
y: recommend a product, resolve a hesitation, answer shipping and return questions, offer a promo code, trigger AI pop-ups, and measure the impact on sales. For a micro-business, a Shopify SMB, or a founder without a dedicated support team, this specialization is a game-changer.
Re:amaze
ostomy
Main problem addressed
Organize multi-channel customer support with a human team
Convert and automate e-commerce conversations on Shopify
Product logic
Helpdesk + live chat + chatbots + AI Agent (beta)
Native Shopify e-commerce AI Chatbot (Built for Shopify)
Primary user
Support team, live chat agents, CX manager
Shopify merchant, founder, e-commerce or growth manager
Business objective
Centralize support and reduce agent workload
Increase conversions while automating on-site support
Why look for an alternative to Re:amaze for Shopify?
Why look for an alternative to Re:amaze for Shopify?
Re:amaze can be excellent for a structured support team. But many Shopify merchants look for an alternative when they realize that their need is not a full-featured helpdesk, but a sales-oriented AI agent on the store.
Per-agent billing: Basic, Pro, and Plus plans charge for each team member ($29 to $69/user/month). A team of 5 agents on Basic already represents $145/month before any AI overages.
AI resolution caps: The AI Agent includes 5 to 20 resolutions per user per month depending on the plan (reamaze.com/pricing and App Store, June 2026). Beyond that, each additional resolution costs $0.85.
Volume-limited Starter plan: The Starter plan ($59/month, unlimited users) caps at 500 answered conversations per month. Additional packs of 100 conversations cost $15 (App Store page).
Support vs. sales focus: Re:amaze excels in helpdesk and ticket management. Merchants who want an AI agent centered on conversion, sales pop-ups, and native Shopify promo codes look for a more "sales-first" alternative.
Advanced features per tier: SMS/voice (Pro), multi-store (Pro), Peek co-browsing and video calls (Plus) require higher plans.
Total cost with team: The displayed price of a basic plan does not always reflect the actual budget of a store with multiple support agents and AI overages.
Enterprise starting at $899/month: Large teams quickly shift toward high-tier plans (App Store page).
If your priority is to convert more visitors into customers, a sales solution with an AI chatbot like Qstomy might be better aligned than a helpdesk billed per agent. Also check out our guide why use an AI chatbot for e-commerce, the article e-commerce chatbot: save time and money and our resource on e-commerce customer service automation.
Re:amaze can be excellent for a structured support team. But many Shopify merchants look for an alternative when they realize that their need is not a full-featured helpdesk, but a sales-oriented AI agent on the store.
Per-agent billing: Basic, Pro, and Plus plans charge for each team member ($29 to $69/user/month). A team of 5 agents on Basic already represents $145/month before any AI overages.
AI resolution caps: The AI Agent includes 5 to 20 resolutions per user per month depending on the plan (reamaze.com/pricing and App Store, June 2026). Beyond that, each additional resolution costs $0.85.
Volume-limited Starter plan: The Starter plan ($59/month, unlimited users) caps at 500 answered conversations per month. Additional packs of 100 conversations cost $15 (App Store page).
Support vs. sales focus: Re:amaze excels in helpdesk and ticket management. Merchants who want an AI agent centered on conversion, sales pop-ups, and native Shopify promo codes look for a more "sales-first" alternative.
Advanced features per tier: SMS/voice (Pro), multi-store (Pro), Peek co-browsing and video calls (Plus) require higher plans.
Total cost with team: The displayed price of a basic plan does not always reflect the actual budget of a store with multiple support agents and AI overages.
Enterprise starting at $899/month: Large teams quickly shift toward high-tier plans (App Store page).
If your priority is to convert more visitors into customers, a sales solution with an AI chatbot like Qstomy might be better aligned than a helpdesk billed per agent. Also check out our guide why use an AI chatbot for e-commerce, the article e-commerce chatbot: save time and money and our resource on e-commerce customer service automation.
Why Qstomy is a real alternative to Re:amaze for e-commerce
Why Qstomy is a real alternative to Re:amaze for e-commerce
Qstomy does not seek to replicate all the bricks of a Re:amaze helpdesk. The value proposition is more targeted: to provide Shopify stores with an e-commerce AI agent capable of selling, advising, answering, and measuring its impact without multiplying agent licenses.
Qstomy does not seek to replicate all the bricks of a Re:amaze helpdesk. The value proposition is more targeted: to provide Shopify stores with an e-commerce AI agent capable of selling, advising, answering, and measuring its impact without multiplying agent licenses.
A chatbot designed for purchasing, not for ticketing
In Re:amaze, a conversation often becomes a ticket managed by a human agent or an Order Bot chatbot with handoff. In Qstomy, a conversation is also a conversion opportunity. The chatbot can guide the visitor, recommend products, explain a difference between variants, answer objections, and guide them to the right purchase.
This logic is suitable for stores whose products require advice: cosmetics, fashion, equipment, decoration, accessories, or catalogs with many references. Qstomy uses the e-commerce context to help the customer decide, including through product page optimization and contextual answers on the purchasing journey.
In Re:amaze, a conversation often becomes a ticket managed by a human agent or an Order Bot chatbot with handoff. In Qstomy, a conversation is also a conversion opportunity. The chatbot can guide the visitor, recommend products, explain a difference between variants, answer objections, and guide them to the right purchase.
This logic is suitable for stores whose products require advice: cosmetics, fashion, equipment, decoration, accessories, or catalogs with many references. Qstomy uses the e-commerce context to help the customer decide, including through product page optimization and contextual answers on the purchasing journey.
A conversion-oriented Shopify integration
Qstomy is designed for Shopify and its merchant workflow: catalog, orders, discount codes, recommendations, and attribution. The Qstomy Shopify integration page details this native alignment, in the spirit of Built for Shopify best practices.
Re:amaze excels at order management in chat for human agents. Qstomy, on the other hand, uses Shopify as the foundation for the AI experience: unlimited catalog synchronization, pre-purchase assistance, automated customer service questions via the automated customer support page, and analytics related to e-commerce performance. To locate these tools, see also Shopify integrations.
Qstomy is designed for Shopify and its merchant workflow: catalog, orders, discount codes, recommendations, and attribution. The Qstomy Shopify integration page details this native alignment, in the spirit of Built for Shopify best practices.
Re:amaze excels at order management in chat for human agents. Qstomy, on the other hand, uses Shopify as the foundation for the AI experience: unlimited catalog synchronization, pre-purchase assistance, automated customer service questions via the automated customer support page, and analytics related to e-commerce performance. To locate these tools, see also Shopify integrations.
Built-in conversion mechanics
Qstomy highlights features designed to drive revenue: AI pop-ups, native Shopify discount codes, product recommendations, and cross-selling. Re:amaze offers Cues (proactive messages) and push campaigns, but Qstomy embeds pop-ups and promo codes directly into the Shopify ecosystem, with conversion-oriented management.
Qstomy highlights features designed to drive revenue: AI pop-ups, native Shopify discount codes, product recommendations, and cross-selling. Re:amaze offers Cues (proactive messages) and push campaigns, but Qstomy embeds pop-ups and promo codes directly into the Shopify ecosystem, with conversion-oriented management.
Unlimited AI chats vs capped resolutions
Re:amaze caps the AI Agent at 5 to 20 resolutions per user per month, with an additional cost of $0.85 per resolution. Qstomy offers unlimited AI chats according to its pricing page, with variable billing on AI orders attributed by Shopify. For a store without a support team, deployment and budget are more straightforward.
Re:amaze caps the AI Agent at 5 to 20 resolutions per user per month, with an additional cost of $0.85 per resolution. Qstomy offers unlimited AI chats according to its pricing page, with variable billing on AI orders attributed by Shopify. For a store without a support team, deployment and budget are more straightforward.
Price: Re:amaze vs Qstomy
Price: Re:amaze vs Qstomy
Re:amaze pricing is displayed on the official pricing page and the Shopify App Store. Re:amaze offers two billing models: per user (unlimited conversations) or by volume of conversations (unlimited users). The amounts below correspond to the inquiry from June 2026; always check the site before committing.
All plans include a 14-day free trial with Plus features, no credit card required. Annual billing on per-user plans allows for a 10% discount. Billing is in USD via the App Store; recurring and usage-based charges are possible.
Re:amaze pricing is displayed on the official pricing page and the Shopify App Store. Re:amaze offers two billing models: per user (unlimited conversations) or by volume of conversations (unlimited users). The amounts below correspond to the inquiry from June 2026; always check the site before committing.
All plans include a 14-day free trial with Plus features, no credit card required. Annual billing on per-user plans allows for a 10% discount. Billing is in USD via the App Store; recurring and usage-based charges are possible.
Offer
Retail price
Notable points
Basic
$29/user
Unlimited email, live chat, chatbots, FAQ, workflows, Cues, 1,000 push notifications/month. +$0.85/additional resolution.
Pro
$49/user
Multi-stores, Live View, SMS/voice, custom domain, status page. +$0.85/additional resolution.
More
$69/user
Peek (co-browse), departments, roles, customer satisfaction, video calls, 2,000 push notifications/month. +$0.85/additional resolution.
A store with 3 support agents on the Basic plan ($29/user) pays $87/month and has 15 AI Agent resolutions included (5 × 3). If the AI handles 150 resolutions in total, the 135 excess resolutions would cost an additional $114.75 (135 × $0.85), bringing the total to approximately $201.75/month.
Conversely, a micro-team with more than 3 people but fewer than 500 answered conversations per month can stay on the Starter plan ($59/month) with no per-agent billing.
A store with 3 support agents on the Basic plan ($29/user) pays $87/month and has 15 AI Agent resolutions included (5 × 3). If the AI handles 150 resolutions in total, the 135 excess resolutions would cost an additional $114.75 (135 × $0.85), bringing the total to approximately $201.75/month.
Conversely, a micro-team with more than 3 people but fewer than 500 answered conversations per month can stay on the Starter plan ($59/month) with no per-agent billing.
Comparison: Re:amaze vs Qstomy
Comparison: Re:amaze vs Qstomy
Criterion
Re:amaze
Ostomy
Positioning
E-commerce helpdesk: inbox, live chat, chatbots, FAQ, AI Agent
E-commerce AI Chatbot: support, sales, recommendations, and analytics
Target audience
E-commerce SME with support team, multi-channel, and human live chat
Shopify merchants (VSEs to SMEs) looking for sales + support automation
Pricing model
Per user ($29 to $69) or by volume (Starter $59, 500 conv.)
Unified plan with unlimited AI chats and billing based on AI commands
Live human chat
Yes (core product, shared inbox, multiple agents)
Automated AI Agent
AI Agent
5 to 20 resolutions / user / month + $0.85 / additional resolution
Unlimited AI chats
Chatbots
Welcome Bot, Order Bot, custom bots, trainable intents
Conversational AI agent synchronized with the catalog
What to choose? Re:amaze vs Qstomy
What to choose? Re:amaze vs Qstomy
Re:amaze remains a relevant choice in several contexts:
You have a support team with human agents: shared inbox, assignment, and collaboration are at the core of Re:amaze.
Deep Shopify integration is a priority: order viewing and management directly in the chat.
You manage multiple stores or brands: multi-store available starting from the Pro plan.
Multichannel is essential: centralized email, chat, social media, SMS, and voice (Pro+).
You want to combine chatbots and humans: Order Bot, Welcome Bot, and handoff to your agents.
You have a small team with low volume: Starter plan ($59/month, unlimited users, 500 conversations).
Advanced features matter: Peek co-browsing, video calls, departments, and agent reporting (Plus).
Product maturity matters: present on Shopify since 2014, rated 4.4 out of 175 App Store reviews.
Qstomy is a more suitable alternative when your priority is a complete Shopify AI agent without per-agent billing or AI resolution caps.
You do not have a support team dedicated to live chat: Qstomy automates sales and after-sales support via a single AI agent.
Unlimited AI chats are a priority: no monthly cap on chat exchanges or quotas of 5 to 20 resolutions per agent.
E-commerce conversion is your main KPI: AI pop-ups, native Shopify promo codes, recommendations, and integrated cross-selling.
Your budget depends on the number of agents: flat €29.99/month vs $29 to $69 multiplied by each Re:amaze user.
You prefer billing by AI orders: model based on attributed sales rather than AI Agent resolutions.
Multichannel email/SMS/voice is not a priority: a Shopify widget-focused solution may suffice.
Your catalog is large: automatic synchronization with no announced product learning limit.
You want sales-oriented analytics: conversion, average order value, impact of recommendations.
For a Shopify store looking to put AI to work for growth, Qstomy is a more targeted alternative. Re:amaze helps a support team work better; Qstomy helps a store sell better and respond faster, while improving the e-commerce customer experience throughout the buying journey.
Re:amaze remains a relevant choice in several contexts:
You have a support team with human agents: shared inbox, assignment, and collaboration are at the core of Re:amaze.
Deep Shopify integration is a priority: order viewing and management directly in the chat.
You manage multiple stores or brands: multi-store available starting from the Pro plan.
Multichannel is essential: centralized email, chat, social media, SMS, and voice (Pro+).
You want to combine chatbots and humans: Order Bot, Welcome Bot, and handoff to your agents.
You have a small team with low volume: Starter plan ($59/month, unlimited users, 500 conversations).
Advanced features matter: Peek co-browsing, video calls, departments, and agent reporting (Plus).
Product maturity matters: present on Shopify since 2014, rated 4.4 out of 175 App Store reviews.
Qstomy is a more suitable alternative when your priority is a complete Shopify AI agent without per-agent billing or AI resolution caps.
You do not have a support team dedicated to live chat: Qstomy automates sales and after-sales support via a single AI agent.
Unlimited AI chats are a priority: no monthly cap on chat exchanges or quotas of 5 to 20 resolutions per agent.
E-commerce conversion is your main KPI: AI pop-ups, native Shopify promo codes, recommendations, and integrated cross-selling.
Your budget depends on the number of agents: flat €29.99/month vs $29 to $69 multiplied by each Re:amaze user.
You prefer billing by AI orders: model based on attributed sales rather than AI Agent resolutions.
Multichannel email/SMS/voice is not a priority: a Shopify widget-focused solution may suffice.
Your catalog is large: automatic synchronization with no announced product learning limit.
You want sales-oriented analytics: conversion, average order value, impact of recommendations.
For a Shopify store looking to put AI to work for growth, Qstomy is a more targeted alternative. Re:amaze helps a support team work better; Qstomy helps a store sell better and respond faster, while improving the e-commerce customer experience throughout the buying journey.
Decision matrix
Decision matrix
Your priority
Preferred solution
Live human chat + email and social inbox
Re:amaze
Shopify order management in chat (human agents)
Re:amaze
Multi-stores or multi-brands
Re:amaze
E-commerce AI chatbot specialized Built for Shopify
ostomy
All-in-one AI agent with no chat quotas
ostomy
No billing per support agent billing
ostomy
AI pop-ups and native Shopify promo codes
ostomy
E-commerce conversion analytics (AOV, attribution)
ostomy
To go further
To go further
If you are comparing Re:amaze and Qstomy, these resources may complement your thinking.
Automation and support: what is e-commerce automation?, succeeding with e-commerce automation, inbound customer service, causes and reduction of return rates.
Conversion and retention: increase traffic and conversion, customer retention and lifetime value, why optimize conversion rate, building an e-commerce conversion funnel.
Shopify and analytics: how Shopify works, why choose Shopify for e-commerce, Shopify analytics to drive growth, e-commerce analytics metrics to track.
Qstomy Product: selling with AI chatbot, customer support, e-commerce analytics, Qstomy pricing, Qstomy demo.
If you are comparing Re:amaze and Qstomy, these resources may complement your thinking.
Automation and support: what is e-commerce automation?, succeeding with e-commerce automation, inbound customer service, causes and reduction of return rates.
Conversion and retention: increase traffic and conversion, customer retention and lifetime value, why optimize conversion rate, building an e-commerce conversion funnel.
Shopify and analytics: how Shopify works, why choose Shopify for e-commerce, Shopify analytics to drive growth, e-commerce analytics metrics to track.
Qstomy Product: selling with AI chatbot, customer support, e-commerce analytics, Qstomy pricing, Qstomy demo.
What is Re:amaze?
What is Re:amaze?
Re:amaze is a helpdesk and live chat platform published by Re:amaze Inc., based in San Jose (California, United States; App Store developer: Tempe, AZ). Available on the Shopify App Store under the name Re:amaze AI Helpdesk & Chat (launched on April 1st, 2014), it positions itself as an AI-powered helpdesk for e-commerce and SaaS: unified inbox, live chat, chatbots, FAQ, automations, and an AI agent (Re:amaze AI Agent, still labeled BETA on reamaze.com).
Unlike a purely sales-oriented AI agent, Re:amaze operates based on a support and team collaboration logic. The inbox centralizes email, live chat, social media, SMS, and voice calls. Human agents remain at the center of the workflow, with AI acting as an assistant (suggested replies, summaries, translation) or providing automated resolution via the AI Agent.
Re:amaze also works with BigCommerce, WooCommerce, and other sites via web integration. On Shopify, its native integration is one of its main strengths: viewing orders, creating or modifying orders, and accessing customer data directly within the conversation.
Re:amaze Features and Integrations
Shared Inbox: centralization of email, live chat, social media, SMS, and voice.
Live Chat and Chatbots: Welcome Bot, Order Bot, custom chatbots, proactive messaging (Cues).
Re:amaze AI Agent: automated resolutions, response suggestions, summaries, translation, FAQ article creation.
FAQ Knowledge Base: public and internal help center.
Automations: workflows, macros, response templates, trainable customer intents.
Multi-store: management of multiple stores from a single account (Pro and Plus).
Advanced Plus Features: Peek co-browsing, video calls in chat, departments, customer satisfaction.
Integrations: Klaviyo, Loop Returns, ShipStation, Yotpo, RingCentral, Shopify checkout.
Public reviews on the Shopify App Store (4.4 rating out of 175 reviews in June 2026) highlight the value-for-features ratio, deep Shopify integration, and multichannel centralization. Other feedback mentions limitations on AI depending on the specific use cases. These reviews remain subjective and depend on the profile of each store.
Re:amaze is a helpdesk and live chat platform published by Re:amaze Inc., based in San Jose (California, United States; App Store developer: Tempe, AZ). Available on the Shopify App Store under the name Re:amaze AI Helpdesk & Chat (launched on April 1st, 2014), it positions itself as an AI-powered helpdesk for e-commerce and SaaS: unified inbox, live chat, chatbots, FAQ, automations, and an AI agent (Re:amaze AI Agent, still labeled BETA on reamaze.com).
Unlike a purely sales-oriented AI agent, Re:amaze operates based on a support and team collaboration logic. The inbox centralizes email, live chat, social media, SMS, and voice calls. Human agents remain at the center of the workflow, with AI acting as an assistant (suggested replies, summaries, translation) or providing automated resolution via the AI Agent.
Re:amaze also works with BigCommerce, WooCommerce, and other sites via web integration. On Shopify, its native integration is one of its main strengths: viewing orders, creating or modifying orders, and accessing customer data directly within the conversation.
Re:amaze Features and Integrations
Shared Inbox: centralization of email, live chat, social media, SMS, and voice.
Live Chat and Chatbots: Welcome Bot, Order Bot, custom chatbots, proactive messaging (Cues).
Re:amaze AI Agent: automated resolutions, response suggestions, summaries, translation, FAQ article creation.
FAQ Knowledge Base: public and internal help center.
Automations: workflows, macros, response templates, trainable customer intents.
Multi-store: management of multiple stores from a single account (Pro and Plus).
Advanced Plus Features: Peek co-browsing, video calls in chat, departments, customer satisfaction.
Integrations: Klaviyo, Loop Returns, ShipStation, Yotpo, RingCentral, Shopify checkout.
Public reviews on the Shopify App Store (4.4 rating out of 175 reviews in June 2026) highlight the value-for-features ratio, deep Shopify integration, and multichannel centralization. Other feedback mentions limitations on AI depending on the specific use cases. These reviews remain subjective and depend on the profile of each store.
FAQ on Re:amaze alternatives
FAQ on Re:amaze alternatives
What is the best alternative to Re:amaze for Shopify?
For a Shopify store looking for an AI chatbot focused on sales, recommendations, pop-ups, and automated support without per-agent billing, Qstomy is a relevant alternative. Re:amaze remains more suitable if you have a structured support team, a multichannel inbox, and a native Shopify order integration for human agents.
Why look for an alternative to Re:amaze?
The most common reasons are per-agent billing ($29 to $69/user), caps on AI resolutions (5 to 20/user/month), the extra cost of $0.85 per additional resolution, or the need for a solution more geared towards e-commerce conversion than a generalist helpdesk. Looking for an alternative often reflects an evolution of your store.
Is Re:amaze suitable for Shopify?
Yes. Re:amaze is one of the oldest helpdesk applications on Shopify (since April 1, 2014). The integration allows you to view and manage orders in the chat, sync customer data, and connect Klaviyo, ShipStation, Yotpo, RingCentral, or Loop Returns. This is one of the points most often mentioned in merchant reviews.
Can Qstomy replace Re:amaze?
Qstomy can replace Re:amaze if your strategy relies on Shopify web chat and you do not need human live chat, a multichannel email inbox, or support team management. Both tools share features (order tracking, automated support). On the other hand, if your workflow relies on multiple agents, order management in the chat, and Order Bot chatbots with human handoff, Re:amaze remains more suitable.
How much does Re:amaze cost compared to Qstomy?
Based on public pricing in June 2026, Re:amaze Basic costs $29/user/month (5 AI resolutions included per agent). Three agents represent $87/month excluding overages (15 AI resolutions included in total). The Starter plan costs a flat rate of $59/month (500 conversations, unlimited agents). Qstomy offers a free plan according to its pricing page, then €29.99/month with unlimited chats and 300 AI orders included. You should simulate both models based on your actual organization.
Re:amaze AI Agent or Qstomy to automate Shopify support?
The Re:amaze AI Agent excels in a helpdesk context with AI suggestions, Order Bot chatbots, and capped resolutions per agent. Qstomy combines support (orders, delivery, returns) and sales (recommendations, pop-ups) into a single agent synced with the Shopify catalog, with unlimited AI chats. If support relies on a human team and a multichannel inbox, Re:amaze is relevant. If you want an agent geared towards the entire shopping journey without chat quotas, Qstomy is worth testing.
Is Qstomy suitable for stores without a support team?
Yes, this is one of the most natural use cases. A store without dedicated agents can automate frequently asked questions, guide visitors, recommend products, and track the impact on sales without setting up a full helpdesk. This is often the ideal profile for a brand that wants to boost its online sales before investing in a heavy support structure like Re:amaze.
Looking for a Re:amaze alternative more specialized in e-commerce? Discover the Qstomy Shopify integration, view Qstomy plans, or book a demo to see how an AI chatbot focused on sales can support your visitors.
What is the best alternative to Re:amaze for Shopify?
For a Shopify store looking for an AI chatbot focused on sales, recommendations, pop-ups, and automated support without per-agent billing, Qstomy is a relevant alternative. Re:amaze remains more suitable if you have a structured support team, a multichannel inbox, and a native Shopify order integration for human agents.
Why look for an alternative to Re:amaze?
The most common reasons are per-agent billing ($29 to $69/user), caps on AI resolutions (5 to 20/user/month), the extra cost of $0.85 per additional resolution, or the need for a solution more geared towards e-commerce conversion than a generalist helpdesk. Looking for an alternative often reflects an evolution of your store.
Is Re:amaze suitable for Shopify?
Yes. Re:amaze is one of the oldest helpdesk applications on Shopify (since April 1, 2014). The integration allows you to view and manage orders in the chat, sync customer data, and connect Klaviyo, ShipStation, Yotpo, RingCentral, or Loop Returns. This is one of the points most often mentioned in merchant reviews.
Can Qstomy replace Re:amaze?
Qstomy can replace Re:amaze if your strategy relies on Shopify web chat and you do not need human live chat, a multichannel email inbox, or support team management. Both tools share features (order tracking, automated support). On the other hand, if your workflow relies on multiple agents, order management in the chat, and Order Bot chatbots with human handoff, Re:amaze remains more suitable.
How much does Re:amaze cost compared to Qstomy?
Based on public pricing in June 2026, Re:amaze Basic costs $29/user/month (5 AI resolutions included per agent). Three agents represent $87/month excluding overages (15 AI resolutions included in total). The Starter plan costs a flat rate of $59/month (500 conversations, unlimited agents). Qstomy offers a free plan according to its pricing page, then €29.99/month with unlimited chats and 300 AI orders included. You should simulate both models based on your actual organization.
Re:amaze AI Agent or Qstomy to automate Shopify support?
The Re:amaze AI Agent excels in a helpdesk context with AI suggestions, Order Bot chatbots, and capped resolutions per agent. Qstomy combines support (orders, delivery, returns) and sales (recommendations, pop-ups) into a single agent synced with the Shopify catalog, with unlimited AI chats. If support relies on a human team and a multichannel inbox, Re:amaze is relevant. If you want an agent geared towards the entire shopping journey without chat quotas, Qstomy is worth testing.
Is Qstomy suitable for stores without a support team?
Yes, this is one of the most natural use cases. A store without dedicated agents can automate frequently asked questions, guide visitors, recommend products, and track the impact on sales without setting up a full helpdesk. This is often the ideal profile for a brand that wants to boost its online sales before investing in a heavy support structure like Re:amaze.
Looking for a Re:amaze alternative more specialized in e-commerce? Discover the Qstomy Shopify integration, view Qstomy plans, or book a demo to see how an AI chatbot focused on sales can support your visitors.
Qstomy, a credible and affordable alternative to market leaders
Qstomy, a credible and affordable alternative to market leaders
Alternative to Humind
Alternative to Zipchat
Alternative to iAdvize
Alternative to Tidio
Alternative to Zendesk
Alternative to Gorgias
Alternative to Intercom
Alternative to Shopify Inbox
Alternative to Chatty
Alternative to Crisp
Alternative to Re:amaze
Alternative to Richpanel
Alternative to Dialog
Alternative to Convi
Alternative to Rep AI
Frequently asked questions before installing Qstomy
Frequently asked questions before installing Qstomy
Here are the questions that e-commerce merchants ask us most often before booking a demo.
Here are the questions that e-commerce merchants ask us most often before booking a demo.
What is an AI chatbot for e-commerce?
An AI chatbot for e-commerce is a powerful tool designed to simulate intelligent conversations with your customers through your website or mobile application.
Using advanced artificial intelligence technologies, these chatbots understand and process user queries in real-time, providing relevant answers and assisting customers in their purchasing journeys. They are programmed not only to respond to frequently asked questions but also to encourage purchases by recommending personalized products. The main advantage of a chatbot like Qstomy is its ability to provide continuous customer service, 24/7, without the costs associated with a traditional support team. By automating customer interactions, chatbots free your employees from repetitive tasks, allowing them to focus on more strategic aspects of your business.
Why is Qstomy different?
How does Qstomy understand my brand and my products?
How does Qstomy guarantee the protection of my data?
Ask your questions and see the agent in action
Ask your questions and see the agent in action
Book a demo