E-commerce
July 1, 2026
"The bot says Made in France while the label says Vietnam." "The AI denies the change of workshop." "Chatbot promises old origin in stock while SUPORIG-MAP says out of stock." Three failures where a miscalibrated origin-change bot invents a country, denies the switch, or promises a return outside policy.
An e-commerce origin-change AI chatbot does not replace SUPORIG agents (#705). It reads SUPORIG-MAP, quotes old new origin_summary, quality_unchanged_copy, and handoffs label mismatch return exception to humans.
This guide #706 covers intents bot_suporig_*, flow SUPORIGbot, and KPI suporig_bot. Pair bot of the SUPORIG playbook (#705). AI use case: explain sourcing transition without label confusion or invented origin promise.
Summary
Why automate the origin change by bot?
"Made where now?", "why did you change factories?" and "label different from site" arrive immediately upon post-switch sourcing receipt. A calibrated bot cites SUPORIG-MAP change reason, old new origin, quality unchanged and stock transition without denying the change or promising unavailable old origin.
What the tier 1 bot resolves for origin change
What changed: old new origin_summary ORIGIN-CITE map
Why the switch: change_reason_copy explain map
Identical quality: quality_unchanged_copy QUALITY-CITE map
Stock transition: transition_stock_policy old new origin map
Label vs site: label mismatch explain lot order map
Syndigo measures that easy access to product origin highly influences consumer trust (Syndigo, provenance 2025). Without a grounded bot, AI amplifies PDP-label inconsistencies.
SUPORIGbot vs SUPORIG #705, ORIGIN #311, trace #312 and SUPPLSTOCKbot #656
Five contents, five distinct sourcing moments.
Quick matrix
#706 SUPORIGbot: tier 1 bot origin change quality transition handoff
#705 SUPORIG: agents return exception label mismatch escalate sourcing legal
ORIGIN #311: static provenance ORIGIN-SOURCE distinct program switch
Trace #312: bot lot DPP recall distinct origin program switch
SUPPLSTOCKbot #656: supplier stockout blocked PO distinct origin changed
Pipeline: #706 bot explain origin change tier 1 → #705 agents return exception label mismatch escalate.
Which bot_suporig_* intents should be configured?
Eight bot intents for origin change mapped to suporig_* typologies #705.
Eight bot_suporig intents
bot_suporig_whats_changed : old new origin ORIGIN-CITE map
bot_suporig_why_changed : change_reason_copy explain map
bot_suporig_label_mismatch : site vs label order explain
bot_suporig_quality_same : quality_unchanged_copy QUALITY-CITE
bot_suporig_transition : transition_stock_policy old new origin mixed
bot_suporig_old_origin : old_origin_avail_policy NO-OLD-ORIGIN-PROMISE
bot_suporig_return_policy : return_policy_suporig explain handoff
bot_suporig_handoff : return exception label escalate → #705
Tier 1 auto : whats_changed, why_changed, quality_same, transition if SKU SUPORIG-MAP + guardrails.
bot_suporig_handoff return execute label mismatch public → agents #705 payload order_ref sku photos intent.
How should SUPORIG-MAP #705 be consumed?
The bot reads SUPORIG-MAP #705: suporig_program_id, sku_affected, old_origin_summary, new_origin_summary, made_in_change_flag, change_reason_copy, quality_unchanged_copy, cert_audit_copy, transition_stock_policy, old_origin_avail_policy, return_policy_suporig, customer_communication_copy, origin_source_sync.
Lookup grounded
ORIGIN-CITE-BOT: old new origin_summary cite map verbatim
QUALITY-CITE-BOT: quality_unchanged_copy cite if concerned map
NO-OLD-ORIGIN-PROMISE-BOT: old_origin_avail_policy cite map only
TRANSITION-CITE-BOT: transition_stock_policy old new origin map
NO-SUPPLIER-BLAME-BOT: change_reason_copy without supplier name negative
NO-RETURN-EXECUTE-BOT: no refund return change of mind bot only
ORDER-SKU-VERIFY-BOT: order API sku lot origin version before claim
SUPORIG705-HANDOFF-BOT: return exception label → #705 agents SO-7
Alignment anti-hallucination (#123): origin reason quality = SUPORIG-MAP whitelist only.
SUPORIGBOT-SUP policy in six rules
Six rules bot origin change responsible.
SUPORIG-MAP-GROUNDED-BOT : origin reason quality from map only
ORIGIN-CITE-BOT : old new origin_summary cite switch confirmed
QUALITY-CITE-BOT : quality_unchanged_copy if quality concern map
NO-OLD-ORIGIN-PROMISE-BOT : old_origin_avail_policy cite map only
NO-RETURN-EXECUTE-BOT : return mind change agents #705 only
ORIGIN311-REROUTE-BOT : static source without switch → #311 ORIGIN-SOURCE distinct program
SUPORIGbot Flow SOB-1 to SOB-8
Flow eight steps product origin change bot.
SOB-1 Classify: bot_suporig_* intent detect post-receipt chat widget PDP
SOB-2 Collect: order_ref sku lot photos label received
SOB-3 SUPORIG-MAP: old new origin reason quality cert transition return
SOB-4 Order lookup: order SKU API match lot origin version if tracked
SOB-5 Guardrail: ORIGIN QUALITY NO-OLD-ORIGIN NO-RETURN NO-BLAME HANDOFF
SOB-6 Respond: TPL-SUPORIGbot grounded customer_communication_copy
SOB-7 Handoff or close: return exception label mismatch #705 payload
SOB-8 Log: intent suporig_program_id tag suporig_bot origin handoff Y/N
Example TPL-SUPORIGbot-CHANGE
“Order [order_ref] [sku map]: sourcing transition [suporig_program_id map] confirmed. [change_reason_copy map.] Previous origin: [old_origin_summary map.] New origin: [new_origin_summary map.] ORIGIN-CITE-BOT.”
TPL-SUPORIGbot and touchpoints templates
Four essential templates.
TPL-SUPORIGbot-CHANGE
Program [suporig_program_id] [sku]: [change_reason_copy map.] Old origin: [old_origin_summary map.] New origin: [new_origin_summary map.] ORIGIN-CITE-BOT.
TPL-SUPORIGbot-QUALITY
Origin transition [suporig_program_id]: [quality_unchanged_copy map verbatim.] [cert_audit_copy map if available.] Identical product specs. QUALITY-CITE-BOT.
TPL-SUPORIGbot-LABEL
Label [order lot map]: [old or new origin based on transition_stock_policy map.] PDP: [origin_source_sync map.] Discrepancy reported: 24h ops verification. TRANSITION-CITE-BOT.
TPL-SUPORIGbot-HANDOFF
Request [origin change return / label mismatch / exception] forwarded to team. Summary [order_ref sku photos intent]. SUPORIG705-HANDOFF-BOT.
Touchpoints
PDP sourcing banner widget: bot_suporig_whats_changed proactive
Loyal email footer chat: bot_suporig_why_changed entry
Chat keyword Made in: bot_suporig_label_mismatch trigger
Return portal origin reason: bot_suporig_return_policy handoff
Edge cases and reroutes
Five cases outside tier 1 bot standard origin change.
Static origin without switch: ORIGIN311-REROUTE-BOT #311 ORIGIN-SOURCE distinct program
PO supplier disruption: #656 SUPPLSTOCKbot uncertain delay reroute
Batch traceability recall: #312 trace bot batch DPP distinct origin switch
Composition reformulation: #704 REFORMbot formula distinct workshop country
Return execute bot: NO-RETURN-EXECUTE-BOT return_policy_suporig agents #705 only
Bot explain origin change tier 1. Return exception label mismatch public → agents #705 SUPORIG-RETURN-01.
Essential suporig_bot KPIs
Five SUPORIGbot steering metrics.
suporig_bot_origin_deflect: whats_changed resolved without agent
suporig_bot_origin_cite_rate: ORIGIN-CITE-BOT / bot_suporig_whats_changed
suporig_bot_quality_cite_rate: QUALITY-CITE-BOT / bot_suporig_quality_same
suporig_bot_old_origin_promise_violations: old promised origin bot target audit 0
suporig_bot_handoff_rate: return label mismatch / total suporig bot tickets
Target: suporig_bot_old_origin_promise_violations 0 and suporig_bot_origin_deflect greater than 55%.
SUPORIGbot anti-patterns
Five common bot errors when origin changes.
Denying workshop change: ORIGIN-CITE-BOT old new origin_summary map
Promising old origin: NO-OLD-ORIGIN-PROMISE old_origin_avail_policy
Invented country bot: SUPORIG-MAP-GROUNDED-BOT origin fields only
Blaming supplier bot: NO-SUPPLIER-BLAME-BOT change_reason_copy
Confusing ORIGIN #311: static provenance distinct program switch
SUPORIGbot with Qstomy
Qstomy on Shopify: detect bot_suporig intent, SUPORIG-MAP RAG grounded, origin change cite, quality unchanged explain, order SKU verify, handoff #705 return label tier 2.
Pipeline: #706 bot explain origin change tier 1 → #705 agents return exception label mismatch escalate sourcing.
Explore AI support and request a demo.
Checklist, FAQ and going further
SUPORIGbot Checklist (8 steps)
Sync SUPORIG-MAP #705: RAG bot PDP sourcing banner widget
Policy SUPORIGBOT-SUP: 6 rules ORIGIN QUALITY NO-OLD-ORIGIN NO-RETURN
8 intents bot_suporig_*: flow SOB-1 to SOB-8
4 templates TPL-SUPORIGbot-*: CHANGE QUALITY LABEL HANDOFF
Order SKU API sync: ORDER-SKU-VERIFY bot agents test
PDP THREE-LABEL embed: bot_suporig_whats_changed proactive sync #311
Red team 10 prompts: deny switch old origin promised invented country label mismatch bot
Dashboard KPI: suporig_bot_* section 9 origin_deflect old_origin_violations
FAQ
Difference #705?
#705 = agents return exception label mismatch escalate sourcing legal. #706 = bot tier 1 explain origin handoff.
Difference ORIGIN #311?
#311 = current provenance ORIGIN-SOURCE by SKU. #706 = transition program changed origin SUPORIG-MAP.
Does the bot refund origin change?
No. NO-RETURN-EXECUTE-BOT TPL-SUPORIGbot-HANDOFF #705 return_policy_suporig.
Label vs site different?
TPL-SUPORIGbot-LABEL transition_stock_policy batch order TRANSITION-CITE-BOT map grounded.
Going further
This week: index SUPORIG-MAP RAG PDP banner, sync order SKU origin API bot, red team old origin promised bot violations.
Enzo
July 1, 2026
