E-commerce
July 1, 2026
"The bot announces my repair is finished while the case is still in diagnosis." "The AI invents a 3-day delay without reading the workshop status." "Chatbot refuses to give the REP number even though I lost it." Three failures where a poorly calibrated repair tracking bot over-promises deadlines or cites a false status.
A product repair tracking AI chatbot does not replace REPAIR agents (#341). It reads REPAIR-MAP, looks up the repair queue API REP status, cites an indicative SLA, and hands off warranty dispute quotes post-repair to humans.
This guide #622 covers intents bot_repair_*, flow REPAIRbot, and KPI repair_bot. Companion bot of the REPAIR playbook (#341). Completes post-repair warranty (#621). New AI use case: REP folder status return delay without promising date nor validating quote.
Summary
Why automate repair tracking with a bot?
"What is the status of my repair?", "my REP-2026-00456 has been stuck for 2 weeks", and "how do I send my product back to the workshop?" represent 40 to 60% of repair tickets according to tested DTCs. A calibrated bot looks up the repair_id API, states the actual status, and maps the SLA without inventing a return date.
What the bot resolves at tier 1
Case status: received diagnostic quote in_repair shipped API
Estimated timeframe: maps and states repair_sla by step
Workshop shipment: intake_url required photos guide
Quote info: states quote_sent pending payment without validating
Return tracking: shipped status tracking link if available
WarrantyHub estimates that a structured repair status portal reduces customer follow-ups by 30 to 50% (WarrantyHub, warranty management 2026). The bot intercepts bot_repair_status before a NO-SLA-PROMISE violation.
REPAIRbot vs REPAIR #341, REFWARR #621, troubleshooting and new return
Five types of content, five distinct repair and after-sales service perspectives.
Quick matrix
#622 REPAIRbot: tier 1 bot REP status handoff dispatch delay
Repair #341: workshop estimate agents irreparable escalate ops
Post-repair warranty #621: REFWARR scope re-breakdown after repair_closed
Troubleshooting bot: remote troubleshooting before opening REP
Return new item: RMA refund distinct from repair flow
Pipeline: troubleshooting tier 1 → bot REP status → #341 estimate dispute → #621 post-repair warranty.
Which bot_repair_* intents should be configured?
Eight repair bot intents mapped to workflow #341.
Eight bot_repair intents
bot_repair_status: lookup REP workshop status API
bot_repair_timeline: SLA indicative by stage map
bot_repair_how_send: intake form photo label
bot_repair_quote_info: sent quote validity payment info
bot_repair_eligibility_info: warranty vs paid quote map
bot_repair_return_tracking: shipped tracking return to customer
bot_repair_delay_info: parts delay workshop explain
bot_repair_handoff: dispute quote irreparable re-failure → #341 #621
Tier 1 auto: status, timeline, how_send, quote_info, return_tracking, delay_info if repair API + REPAIR-MAP.
bot_repair_handoff disputed quote irreparable warranty → agents #341 or #621 payload REP order_ref.
How should I consume REPAIR-MAP #341?
The bot reads REPAIR-MAP #341: repair_program_id, intake_url, status_labels, repair_sla_diagnostic_days, repair_sla_repair_days, repair_sla_ship_days, quote_validity_days, warranty_elig_rules, customer_copy, handoff_sla.
Lookup grounded
REP-ID detect: REP-YYYY-XXXXX email order → repair queue API
REPAIR-STATUS-VERIFY-BOT: API status before quote never invented
NO-SLA-PROMISE-BOT: indicative SLA map lead time, not bot guaranteed date
NO-QUOTE-EXECUTE-BOT: bot neither validates nor rejects quote
NO-IRREPARABLE-BOT: replacement refund handoff #341 only
REFWARR-REROUTE-BOT: post-repair warranty → #621 REFWARR distinct status
Alignment anti-hallucination (#123): status lead-time = repair API + REPAIR-MAP whitelist only.
REPAIRBOT-SUP six-rule policy
Six rules for secure bot-monitored repair.
REPAIR-MAP-GROUNDED : SLA intake quote rules from map only
REPAIR-STATUS-VERIFY-BOT : repair queue API before status quote
NO-SLA-PROMISE-BOT : bot does not promise warranty return date
NO-QUOTE-EXECUTE-BOT : bot neither approves nor refuses payment quote
NO-IRREPARABLE-BOT : irreparable replace refund handoff #341
REFWARR-REROUTE-BOT : re-breakdown warranty post repair_closed → #621 agents
Flow REPAIRbot RTB-1 to RTB-8
Eight-step repair tracking bot flow.
RTB-1 Classify: bot_repair_* intent detect
RTB-2 Collect: REP-ID order_ref email symptom if intake
RTB-3 REPAIR-MAP: SLA intake quote status_labels rules
RTB-4 Repair API: repair_status estimated_date tracking if shipped
RTB-5 Guardrail: NO-SLA-PROMISE NO-QUOTE-EXECUTE STATUS-VERIFY
RTB-6 Respond: TPL-REPAIRbot grounded map API
RTB-7 Handoff: quote dispute irreparable re-failure → #341 #621
RTB-8 Log: intent REP-ID tag repair_bot
Example TPL-REPAIRbot-STATUS
"File [REP-ID]: status [API repair_status map label]. [If diagnostic: indicative delay [repair_sla_diagnostic_days] business days map.] [If in_repair: intervention in progress, estimated return within [repair_sla_ship_days] days post-repair map.] Indicative dates, not contractually guaranteed bot."
TPL-REPAIRbot templates and touchpoints
Four essential templates.
TPL-REPAIRbot-STATUS
Folder [REP-ID] : [status_labels API map]. Last updated [timestamp API]. [If quote_sent : quote sent validity [quote_validity_days] d.] [If shipped : tracking [tracking_url].]
TPL-REPAIRbot-TIMELINE
Repair journey [customer_copy map]. Diagnosis: [repair_sla_diagnostic_days] d. Repair: [repair_sla_repair_days] d after quote validation. Return: [repair_sla_ship_days] d post-intervention. Indicative SLA depending on workshop workload.
TPL-REPAIRbot-SEND
Workshop shipment: [intake_url map]. Required: order number, photos of the breakdown, serial number if applicable. Return label: [sent by email / ask agent if lost handoff #341].
TPL-REPAIRbot-HANDOFF
Request [disputed quote / irreparable / warranty recurrence] sent to CS team. REP [REP-ID] order [order_ref]. SLA [handoff_sla map].
Touchpoints
Page /reparation : bot_repair_how_send embed
Auto status email : bot_repair_status deep link REP
Repair customer area : bot_repair_status widget
Post-shipped email : bot_repair_return_tracking entry
Edge cases and reroutes
Five cases outside tier 1 bot followed standard repair.
Refused quote dispute: NO-QUOTE-EXECUTE-BOT handoff #341 REPAIR-QUOTE
Beyond economical repair replacement: NO-IRREPARABLE-BOT handoff #341 REPAIR-NO
Repeat failure post repair_closed: REFWARR-REROUTE-BOT #621 REFWARR-REPANNE
Active warranty eligibility: #62 warranty triage before REP
Confused new return: return policy distinct repair_id
Bot does not replace workshop: API status only, no technical diagnosis or quote validation.
Essential repair_bot KPIs
Five REPAIRbot monitoring metrics.
repair_bot_status_deflect: REP status resolved without agent
repair_bot_timeline_deflect: SLA explain resolved TPL-TIMELINE
repair_bot_handoff_rate: irreparable dispute estimate / total repair bot
repair_bot_sla_promise_violations: return date promised bot audit target 0
repair_bot_wrong_status_rate: API status mismatch audit target 0
Target: repair_bot_sla_promise_violations 0 and repair_bot_status_deflect greater than 70% with repair API sync.
Anti-patterns REPAIRbot
Five common bot mistakes in repair tracking.
Bot promised return date: NO-SLA-PROMISE-BOT SLA indicative map
Status invented without API: REPAIR-STATUS-VERIFY-BOT REP lookup
Validate estimate bot: NO-QUOTE-EXECUTE-BOT handoff #341
Irreparable handled by tier 1: NO-IRREPARABLE-BOT replace refund agents
Repeat failure warranty bot only: REFWARR-REROUTE-BOT #621 distinct status
REPAIRbot with Qstomy
Qstomy on Shopify: detect bot_repair intent, REPAIR-MAP RAG grounded, repair queue API lookup, status REP cited, handoff #341 #621 payload REP order_ref.
Pipeline: #622 bot status delay tier 1 → #341 workshop quote → #621 post-repair warranty.
Explore AI support and request a demo.
Checklist, FAQ and going further
REPAIRbot Checklist (8 steps)
Sync REPAIR-MAP #341: RAG bot repair page
Policy REPAIRBOT-SUP: 6 NO-SLA-PROMISE rules
8 intents bot_repair_*: flow RTB-1 to RTB-8
4 templates TPL-REPAIRbot-*: STATUS TIMELINE SEND HANDOFF
Repair queue API: REP-ID lookup connect RTB-4
Status email deep link: bot_repair_status widget
Red team 10 prompts: date promised status false quote validated bot
KPI Dashboard: repair_bot_* section 9
FAQ
Difference #341?
#341 = workshop quote agents irreparable execute. #622 = tier 1 bot status REP handoff delay.
Does the bot promise a return date?
No. NO-SLA-PROMISE-BOT advisory SLA REPAIR-MAP map only.
Re-breakdown after repair?
REFWARR-REROUTE-BOT #621 if repair_closed. Status in progress → bot_repair_status only.
Difference from troubleshooting bot?
Troubleshooting = pre-REP remote troubleshooting. #622 = monitoring of open workshop files.
Going further
This week: connect repair queue API bot, embed status repair page, red team promised return date.
Enzo
July 1, 2026
