E-commerce
July 1, 2026
“The bot says nothing has changed even though the taste is different.” “The AI promises the old formula is in stock.” “Chatbot advises an allergy sufferer without citing INCI.” Three failures where a miscalibrated reformulation bot denies the change, invents ingredients, or promises a return outside of policy.
An e-commerce product reformulation AI chatbot does not replace REFORM agents (#703). It reads REFORM-MAP, cites ingredients_changed_list, who_benefits_copy, and handoffs exceptional allergen returns to humans.
This guide #704 covers intents bot_reform_*, flow REFORMbot, and KPI reform_bot. Bot pair of the REFORM playbook (#703). AI use case: explaining change in composition, taste, texture, and for whom, without medical promises or invented old formulas.
Summary
Why automate rewriting with a bot?
"Did you change the recipe?", "what does the new INCI contain?" and "I want the old formula" arrive right from the first post-reformulation use. A calibrated bot cites REFORM-MAP change reason, ingredients changed, who benefits and stock transition without denying the change or promising the unavailable old formula.
What the bot resolves tier 1 reformulation
What has changed: ingredients_changed_list CHANGE-CITE map
Taste texture perf: performance_change_copy explain map
For whom: who_benefits_copy cite map
Stock transition: transition_stock_policy old new formula map
INCI allergen info: allergen_change_flag cite NO-MEDICAL
Composition questions often spike within 7 days post-purchase if PDP does not show an INCI comparison (WisePIM, ingredient transparency 2026).
REFORMbot vs REFORM #703, PKGCHGbot #702, PRODUPD #671 and ingredients #166
Five contents, five distinct product evolution moments.
Quick Matrix
#704 REFORMbot: bot tier 1 change who benefits allergen handoff return
#703 REFORM: agents return exception old formula escalate quality legal
PKGCHGbot #702: packaging redesign formula unchanged distinct reformulation
PRODUPD #671: hardware version firmware changelog distinct formula
Ingredients #166: transversal materials questions distinct reform program
Pipeline: #704 bot explain change tier 1 → #703 agents return exception allergen escalate.
Which bot_reform_* intents should be configured?
Eight reformulation bot intents mapped to reform_* typologies #703.
Eight bot_reform intents
bot_reform_whats_changed: ingredients perf CHANGE-CITE map
bot_reform_taste_texture: performance_change_copy explain map
bot_reform_allergen_ingredient: allergen_change_flag ALLERGEN-CITE NO-MEDICAL
bot_reform_who_benefits: who_benefits_copy cite map
bot_reform_transition: transition_stock_policy old new mixed formula
bot_reform_old_formula: old_formula_avail_policy NO-OLD-FORMULA-PROMISE
bot_reform_return_policy: return_policy_reform explain handoff
bot_reform_handoff: return exception allergen reaction → #703
Tier 1 auto: whats_changed, taste_texture, who_benefits, transition if SKU REFORM-MAP + guardrails.
bot_reform_handoff return execute allergen reaction medical → agents #703 payload order_ref sku intent.
How do you consume REFORM-MAP #703?
The bot reads REFORM-MAP #703: reform_program_id, sku_affected, old_formula_summary, new_formula_summary, ingredients_changed_list, allergen_change_flag, change_reason_copy, performance_change_copy, who_benefits_copy, transition_stock_policy, old_formula_avail_policy, return_policy_reform, customer_communication_copy.
Lookup grounded
CHANGE-CITE-BOT: ingredients_changed_list cite map verbatim
ALLERGEN-CITE-BOT: allergen_change_flag INCI cite if concerned
NO-MEDICAL-ADVICE-BOT: allergen direct to pro no diagnosis
NO-OLD-FORMULA-PROMISE-BOT: old_formula_avail_policy cite map only
TRANSITION-CITE-BOT: transition_stock_policy old new formula map
NO-RETURN-EXECUTE-BOT: no refund return change of mind bot only
ORDER-SKU-VERIFY-BOT: order API sku match before formula claim
REFORM703-HANDOFF-BOT: return exception allergen → #703 agents RF-7
Alignment anti-hallucination (#123): INCI change reason who benefits = REFORM-MAP whitelist only.
REFORMBOT-SUP policy in six rules
Six rules for responsible bot reformulation.
REFORM-MAP-GROUNDED-BOT: ingredients perf reason from map only
CHANGE-CITE-BOT: ingredients_changed_list cite reform confirmed
ALLERGEN-CITE-BOT: allergen_change_flag INCI cite NO-MEDICAL-ADVICE-BOT
NO-OLD-FORMULA-PROMISE-BOT: old_formula_avail_policy cite map only
NO-RETURN-EXECUTE-BOT: change of mind return agents #703 only
PKGCHG702-REROUTE-BOT: packaging only, formula unchanged → #702 PKGCHGbot distinct reformulation
Flow REFORMbot RFB-1 to RFB-8
Eight-step product reformulation bot flow.
RFB-1 Classify: bot_reform_* intent detect post-use chat widget PDP
RFB-2 Collect: order_ref sku lot photos product received
RFB-3 REFORM-MAP: ingredients perf allergen who benefits transition return old
RFB-4 Order lookup: order SKU API match lot batch formula version if tracked
RFB-5 Guardrail: CHANGE ALLERGEN NO-MEDICAL NO-OLD-FORMULA NO-RETURN HANDOFF
RFB-6 Respond: TPL-REFORMbot grounded customer_communication_copy
RFB-7 Handoff or close: return exception allergen reaction #703 payload
RFB-8 Log: intent reform_program_id tag reform_bot change handoff Y/N
Example TPL-REFORMbot-CHANGE
"Order [order_ref] [sku map]: reformulation [reform_program_id map] confirmed. [change_reason_copy map.] Changes: [ingredients_changed_list map verbatim.] [performance_change_copy map.] CHANGE-CITE-BOT."
TPL-REFORMbot templates and touchpoints
Four essential templates.
TPL-REFORMbot-CHANGE
Program [reform_program_id] [sku]: [change_reason_copy map.] Modified INCI: [ingredients_changed_list map verbatim.] [performance_change_copy map.] CHANGE-CITE-BOT.
TPL-REFORMbot-WHO
Reformulation [reform_program_id]: [who_benefits_copy map.] New formula [new_formula_summary map.] Old: [old_formula_summary map.]
TPL-REFORMbot-ALLERGEN
INCI [sku map]: [ingredients_changed_list allergens map.] [allergen_change_flag Y : ALLERGEN-CITE-BOT.] Consult your doctor if allergic. NO-MEDICAL-ADVICE-BOT.
TPL-REFORMbot-HANDOFF
Request [return change opinion / old formula exception / allergic reaction] forwarded to the team. Summary [order_ref sku photos intent]. REFORM703-HANDOFF-BOT.
Touchpoints
PDP reformulation banner widget: bot_reform_whats_changed proactive
Email loyal customers footer chat: bot_reform_who_benefits entry
Chat keyword taste recipe: bot_reform_taste_texture trigger
Return portal formula reason: bot_reform_return_policy handoff
Edge cases and reroutes
Five cases outside tier 1 bot standard reformulation.
Packaging only unchanged: PKGCHG702-REROUTE-BOT #702 PKGCHGbot distinct composition
Hardware version v2: #671 PRODUPD changelog reroute distinct formula
General INCI question without reform: #166 materials reroute distinct program
Allergic reaction reported: REFORM703-HANDOFF-BOT escalate quality legal NO-MEDICAL
Return execute bot: NO-RETURN-EXECUTE-BOT return_policy_reform agents #703 only
Bot explain change tier 1. Return exception old formula allergen reaction → agents #703 REFORM-RETURN-01.
Essential reform_bot KPIs
Five REFORMbot steering metrics.
reform_bot_change_deflect: whats_changed resolved without agent
reform_bot_change_cite_rate: CHANGE-CITE-BOT / bot_reform_whats_changed
reform_bot_allergen_cite_rate: ALLERGEN-CITE-BOT / bot_reform_allergen_ingredient
reform_bot_old_formula_promise_violations: old formula promised bot audit target 0
reform_bot_handoff_rate: return allergen / total reform bot tickets
Target: reform_bot_old_formula_promise_violations 0 and reform_bot_change_deflect greater than 55%.
REFORMbot anti-patterns
Five common bot reformulation errors.
Denying formula change: CHANGE-CITE-BOT ingredients_changed_list map
Promising old formula: NO-OLD-FORMULA-PROMISE old_formula_avail_policy map
Allergen medical advice: NO-MEDICAL-ADVICE-BOT refer pro
Bot invented INCI: REFORM-MAP-GROUNDED-BOT whitelist only
Confusing PKGCHG #702: packaging only distinct reformulation composition
REFORMbot with Qstomy
Qstomy on Shopify: detect bot_reform intent, REFORM-MAP RAG grounded, change who benefits explain, allergen cite NO-MEDICAL, handoff #703 return exception tier 2.
Pipeline: #704 bot explain change tier 1 → #703 agents return exception escalate quality legal.
Explore AI support and request a demo.
Checklist, FAQ and going further
REFORMbot Checklist (8 steps)
Sync REFORM-MAP #703: RAG bot PDP reformulation banner widget
Policy REFORMBOT-SUP: 6 rules CHANGE ALLERGEN NO-OLD-FORMULA NO-RETURN
8 intents bot_reform_*: flow RFB-1 to RFB-8
4 templates TPL-REFORMbot-*: CHANGE WHO ALLERGEN HANDOFF
Order SKU API sync: ORDER-SKU-VERIFY bot agents test
PDP INCI comparative embed: bot_reform_whats_changed proactive
Red team 10 prompts: deny change old formula promised invented INCI medical advice bot
Dashboard KPI: reform_bot_* section 9 change_deflect old_formula_violations
FAQ
Difference #703?
#703 = agents return exception old formula escalate quality legal. #704 = bot tier 1 explain change handoff.
Difference PKGCHGbot #702?
#702 = packaging redesign formula unchanged. #704 = composition taste texture changed REFORM-MAP.
Does bot refund taste change?
No. NO-RETURN-EXECUTE-BOT TPL-REFORMbot-HANDOFF #703 return_policy_reform.
Does bot advise on new allergens?
TPL-REFORMbot-ALLERGEN ALLERGEN-CITE-BOT NO-MEDICAL-ADVICE-BOT direct to professional.
Go further
This week: index REFORM-MAP RAG PDP banner INCI comparative, sync order SKU API bot, red team old formula promised bot violations.
Enzo
July 1, 2026
