E-commerce
July 1, 2026
"I hooked up the boiler myself, is the warranty valid?" "Nobody told me a certified electrician was required before first use." "The product won't start, is that normal without pro installation?" Three tickets where poorly communicated mandatory installation leads to a denied warranty, dangerous use, and a liability dispute.
The mandatory e-commerce product installation support covers pre-requisites before use, customer constraints, installer certification, and conditional warranty. Distinct from partner installation #625: here, setup or commissioning is mandatory before use, not an optional checkout choice.
This guide #725 covers the MANDINST-SUP policy, flows MI-1 to MI-8, and the MANDINST-MAP matrix. It is the customer service pair of the future MANDINST bot (#726).
Summary
Why does the mandatory installation generate tickets?
The brand sells gas boilers, EV charging stations, medical devices, or equipment requiring certified installation before first use. The customer receives the package, plugs it in, or turns it on without reading the instructions. Without an SOP, the agent confuses this with DIY #228, the install checkout option #719, or promises a warranty even though the mandatory_install_flag map was not respected.
Five typical frictions of mandatory installation
Vague prerequisites: electricity, ventilation, space rules not listed in map
Use before installation: customer turns it on without professional installation map
Conditional warranty: warranty_void_without_pro_install map
Certification required: certified installer mandatory map
Customer constraints: permits, access, co-ownership not anticipated map
Manufacturers reiterate that commissioning by a qualified professional shapes warranty and safety policies on regulated equipment (UK HSE, gas safety installation 2026). Without MANDINST-MAP, support and legal depart on obligation.
Convert over 2,000 customers on average per month with Qstomy.
The world’s 1st Shopify AI dedicated to customer conversion
Empowering 200+ e-commerce merchants
MANDINST #725 vs PARTINST #625, DIY #228, CARTADD #719 and bot #726
Six contents, six distinct installation models.
Quick matrix
#725 MANDINST: mandatory installation prerequisite warranty constraints before use
PARTINST #625: optional partner installation distinct appointment obligation
DIY #228: customer assembly INS-* tutorials distinct certified installation mandatory
CARTADD #719: optional add-on install checkout distinct mandatory flag
Calibration #677: commissioning calibration distinct regulated pro install
#726 MANDINSTbot: bot verify prerequisites prepare customer tier 1
#625 = partner install option after purchase. #725 = legal obligation or warranty before use, documented prerequisites.
Which mandinst_* typologies should be classified?
Eight mandatory installation ticket scenarios.
Eight mandinst typologies
mandinst_prerequisites: electricity ventilation space prerequisites map
mandinst_before_first_use: can it be used before pro installation map
mandinst_certified_installer: who can install certification map
mandinst_warranty_condition: warranty if DIY installation map
mandinst_customer_constraints: co-ownership permit access map
mandinst_find_installer: find certified installer map
mandinst_proof_of_install: installation certificate for warranty map
mandinst_used_without_install: product used warranty refused map
Tags: mandinst, mandatory_install, prerequisites, warranty. PREREQ-CITE: prerequisite_checklist cite map only.
How to structure the MANDINST-MAP matrix?
The MANDINST-MAP matrix documents each mandatory installation SKU for agents and future bot #726.
MANDINST-MAP Columns
mandinst_program_id: mandatory install program identifier map
eligible_skus: concerned SKUs mandatory_install_flag map
mandatory_install_reason: legal safety warranty map
prerequisite_checklist: electricity ventilation clearance space map
certified_installer_requirement: certified qualification mandatory map
before_first_use_copy: prohibition of use prior to installation map
warranty_void_without_pro_install: conditional warranty map
customer_constraints_copy: permit co-ownership access map
installer_finder_path: partner directory or PARTINST625 link map
proof_of_install_policy: certificate warranty certificate map
customer_communication_copy: PDP checkout mandatory macro map
bot_intent_map: bot_mandinst_* #726 mapping
Sync PDP badge mandatory install, post-purchase prerequisite email, and helpdesk macros.
MANDINST-SUP policy in six rules
Six mandatory installation support rules.
MANDINST-MAP-GROUNDED : prerequisite guarantee certification from map only
PREREQ-CITE : prerequisite_checklist cites map verbatim
NO-FIRST-USE-PROMISE : no OK use before pro install if map is mandatory
WARRANTY-CITE : warranty_void_without_pro_install cited if map guarantee
INS228-REROUTE : optional DIY assembly → #228 INS distinct obligation
PARTINST625-LINK : partner install booking if installer_finder_path map → #625 RDV distinct prerequisite
Flow MANDINST MI-1 to MI-8
Flow agent eight steps mandatory installation.
MI-1 Intake : mandinst_* intent + sku order_ref usage question
MI-2 MANDINST-MAP : prerequisites certification warranty constraints
MI-3 SKU lookup : mandatory_install_flag order line verify map
MI-4 Classify : prereq before_use certified warranty constraints proof
MI-5 Triage : PREREQ NO-FIRST-USE WARRANTY INS228 PARTINST625
MI-6 Respond : macro MANDINST grounded customer_communication_copy
MI-7 Execute : ops warranty exception installer referral legal escalate
MI-8 Close : tag mandinst_resolved prereq_cited warranty_cited Y/N
SLA : mandinst_before_first_use answered with before_first_use_copy NO-FIRST-USE in one interaction.
Essential MANDINST macros
Four macro agents mandatory installation.
MANDINST-PREREQ-01
« [sku map] program [mandinst_program_id]: mandatory installation [mandatory_install_reason map.] Prerequisites: [prerequisite_checklist map.] PREREQ-CITE. [customer_constraints_copy map if applicable.] »
MANDINST-BEFOREUSE-01
« Before first use: [before_first_use_copy map verbatim.] Installer [certified_installer_requirement map.] NO-FIRST-USE-PROMISE. »
MANDINST-WARRANTY-01
« Warranty: [warranty_void_without_pro_install map.] [proof_of_install_policy map if installation performed.] WARRANTY-CITE. »
MANDINST-INSTALLER-01
« Certified installer: [installer_finder_path map.] [If PARTINST625: separate partner booking #625 prerequisite.] Certification [certified_installer_requirement map.] »
Edge cases: regulated, calibration, returns and B2B
Five cases outside the standard mandatory macro-installation.
Regulated gas/electric product: #119 REG disclaimers distinct mandatory install map
Calibration commissioning: #677 CALIB first_use distinct install pro
Return of uninstalled product: policy retour si jamais mis en service map
B2B professional project account: contrat install pro distinct DTC mandatory
Install option checked at checkout: CARTADD719-LINK #719 add-on distinct obligation légale map
Mandatory install = obligation before use. Checkout install option or DIY tutorial = distinct reroute playbooks.
Essential mandinst KPIs
Five MANDINST steering metrics.
mandinst_prereq_cite_rate: PREREQ-CITE / total mandinst_prerequisites before_use
mandinst_warranty_dispute_rate: used_without_install / active mandinst tickets
mandinst_first_use_violation_rate: NO-FIRST-USE ignored agent audit
mandinst_installer_referral_rate: find_installer resolved installer_finder_path / total
mandinst_prebuy_disclosure_rate: post-purchase prerequisite tickets vs PDP checkout copy visible
Target: mandinst_prereq_cite_rate greater than 95% and mandinst_prebuy_disclosure_rate decreasing post PDP badge.
MANDINST anti-patterns
Five common mistakes regarding mandatory installation support.
Allowing use before installation: NO-FIRST-USE before_first_use_copy map
Promising DIY warranty: WARRANTY-CITE warranty_void_without_pro_install map
Invented prerequisites: PREREQ-CITE prerequisite_checklist map only
Confusing PARTINST #625: appointment option distinct from mandatory obligation flag
Confusing DIY #228: INS228-REROUTE tutorial distinct from certified installation
MANDINST with Qstomy
Qstomy on Shopify: detect mandinst intent, MANDINST-MAP RAG grounded, prereq warranty cite, handoff #726 bot tier 1.
Pipeline: #726 bot prerequisites prep tier 1 → #725 agents warranty exception installer referral ops.
Explore AI support and request a demo.
Checklist, FAQ and going further
MANDINST Checklist (8 steps)
MANDINST-MAP v1: SKU prerequisite certification warranty constraints
Policy MANDINST-SUP: 6 rules PREREQ NO-FIRST-USE WARRANTY
8 typologies mandinst_*: tags helpdesk mandatory_install
4 macros MANDINST-*: PREREQ BEFOREUSE WARRANTY INSTALLER
PDP badge mandatory install: customer_communication_copy visible pre-buy
Prerequisite post-purchase email: prerequisite_checklist before_first_use_copy
Agent training 30 min: MANDINST vs #625 vs #228 vs #719
Dashboard KPI: mandinst_* section 9 prereq_cite warranty_dispute
FAQ
Difference PARTINST #625?
#625 = optional partner installation by appointment. #725 = obligation before use prerequisite warranty.
Difference DIY #228?
#228 = customer assembles alone with tutorials. #725 = mandatory certified installation warranty-conditioned.
Has the customer already used it without installation?
MANDINST-WARRANTY-01 warranty_void_without_pro_install WARRANTY-CITE map.
Relation with #726 bot?
#726 = bot to verify prerequisites prep tier 1. #725 = agents warranty exception referral ops.
Going further
This week: index MANDINST-MAP SKU mandatory flag, sync PDP prerequisite badge, test macro MANDINST-BEFOREUSE-01 agents.
Enzo
July 1, 2026
