E-commerce
July 1, 2026
"The bot promises Saturday delivery for my postal code even though the option doesn't exist at checkout." "The AI confuses tomorrow express and premium Saturday €12." "Chatbot says Sunday is possible even though the carrier doesn't deliver." Three failures where a poorly calibrated weekend bot over-promises Saturday or invents fees without SATDEL-MAP.
A weekend delivery AI chatbot does not replace SATDEL agents (#643). It reads SATDEL-MAP, verifies postal code eligibility, quotes saturday_fee_amount cutoff_friday_time, and hands off sat_del_missed compensate to humans.
This guide #644 covers intents bot_satdel_*, flow SATDELbot, and KPI satdel_bot. Bot pair from playbook SATDEL (#643). AI use cases: eligibility, extra cost, Saturday cut-off, and alternatives before purchase.
Summary
Why automate Saturday delivery eligibility using a bot?
"Saturday delivery for 75011?", "how much does Saturday cost?" and "order Friday 5 PM, received Saturday?" come up prior to premium weekend checkout. A calibrated bot cites SATDEL-MAP eligible_cp_zones saturday_fee_amount cutoff without promising unverifiable Saturdays.
What the bot resolves tier 1 pre-purchase
Postal code eligibility: Saturday zone feasible or not map
Extra cost explained: saturday_fee_amount cite map
Friday cut-off: cutoff_friday_time order for Saturday map
Missing option: excluded_skus zone explain map
Alternatives: Saturday C&C pickup points map cite
Tidio estimates that a tier 1 delivery bot reduces eligibility fee tickets by 40 to 55% vs. static FAQ alone (Tidio, chat stats 2026).
SATDELbot vs SATDEL #643, express bot #339, FIXDATE #642 and slot #428
Five contents, five distinct weekend delivery layers.
Quick matrix
#644 SATDELbot: tier 1 bot eligibility fee cutoff alternatives handoff
#643 SATDEL: agents miss compensate escalate carrier
Express bot #339: tomorrow cut-off speed distinct premium Saturday
FIXDATE bot #642: calendar date event distinct Saturday option
SLOT-BOT #428: time slot Saturday 10am-2pm distinct Saturday shipping
Pipeline: #644 bot eligibility fee tier 1 → checkout Saturday option → #643 agents miss compensate escalate.
Which bot_satdel_* intents should be configured?
Eight weekend delivery bot intents mapped to sat_del_* typologies #643.
Eight bot_satdel intents
bot_satdel_eligibility: Postal code eligible for Saturday delivery map
bot_satdel_explain: how the Saturday checkout option works
bot_satdel_fee_explain: saturday_fee_amount extra cost map
bot_satdel_cutoff: cutoff_friday_time order for Saturday map
bot_satdel_not_offered: no checkout option SKU zone explain
bot_satdel_sunday: Sunday unavailable alternatives map
bot_satdel_alternative: click and collect pickup point Saturday map
bot_satdel_handoff: miss premium compensate → #643 agents
Tier 1 auto: eligibility, explain, fee_explain, cutoff, not_offered, sunday, alternative if SATDEL-MAP + postal code lookup.
bot_satdel_handoff sat_del_missed fee refund → agents #643 payload order_ref premium fee.
How should SATDEL-MAP #643 be consumed?
The bot reads SATDEL-MAP #643: satdel_program_id, carrier_saturday_map, eligible_cp_zones, excluded_skus_categories, saturday_fee_amount, cutoff_friday_time, cutoff_thursday_time, sunday_delivery_available, holiday_blackout_dates, miss_saturday_compensation_rule, customer_copy_checkout.
Lookup grounded
CP zone engine: postal code u2192 eligible Y/N map
FEE-CITE-BOT: extra cost from map only
CUTOFF-CITE-BOT: cutoff Friday cite map calc now
NO-SATURDAY-PROMISE-BOT: bot does not promise Saturday without CP verify
NO-COMPENSATE-EXECUTE-BOT: bot does not refund miss fee
EXPRESS339-REROUTE-BOT: express tomorrow u2192 #339 distinct premium Saturday
FIXDATE642-REROUTE-BOT: event date u2192 #642 distinct option Saturday
SATDEL643-HANDOFF-BOT: miss compensate u2192 #643 agents SD-7
Alignment anti-hallucination (#123): eligibility fee cutoff = SATDEL-MAP whitelist only.
SATDELBOT-SUP Policy in six rules
Six rules bot safe weekend delivery.
SATDEL-MAP-GROUNDED-BOT: fee cutoff eligibility from map only
FEE-CITE-BOT: saturday_fee_amount cite map verbatim
CUTOFF-CITE-BOT: cutoff_friday_time cite before Saturday confirm
NO-SATURDAY-PROMISE-BOT: bot does not guarantee Saturday without postal code zone verify
SUNDAY-NO-BOT: sunday_delivery_available N map, alternatives cite
MISS-HANDOFF-BOT: sat_del_missed compensate → #643 agents
SATDELbot Flow SDB-1 to SDB-8
Eight-step satdel eligibility bot flow.
SDB-1 Classify: bot_satdel_* intent detected pre or post purchase
SDB-2 Collect: PC sku cart order_ref if post premium line
SDB-3 SATDEL-MAP: carrier zones fee cutoff holiday compensate
SDB-4 Zone engine: eligible Y/N cutoff still valid now calc
SDB-5 Guardrail: FEE-CITE CUTOFF-CITE NO-SATURDAY-PROMISE SUNDAY-NO
SDB-6 Respond: TPL-SATDELbot grounded map engine
SDB-7 Handoff: miss compensate fee refund → #643
SDB-8 Log: intent satdel_program_id tag satdel_bot eligible Y/N
Example TPL-SATDELbot-ELIGIBILITY
"PC [code]: [eligible / not eligible map zone engine]. Saturday surcharge [saturday_fee_amount map] €. Friday cut-off [cutoff_friday_time map]. [If not eligible: [excluded_skus or zone map]. Alternative: [sat_del_alternative map].] Bot does not guarantee Saturday delivery without checkout option selected."
TPL-SATDELbot templates and touchpoints
Four essential templates.
TPL-SATDELbot-ELIGIBILITY
PC [code] : [eligible/non map]. Carrier [carrier_saturday_map map]. Fee [saturday_fee_amount map] €. Friday cut-off [cutoff_friday_time map]. Order before [cutoff_datetime calc] for next Saturday.
TPL-SATDELbot-EXPLAIN
Saturday delivery [satdel_program_id] : [customer_copy_checkout map]. Distinct weekend premium express tomorrow #339. Sunday : [sunday_delivery_available map]. Public holiday bridge : [holiday_blackout_dates cite if applicable].
TPL-SATDELbot-FEE
Saturday delivery extra cost [saturday_fee_amount map] € in addition to standard shipping cost. Carrier [carrier_saturday_map map]. Non-refundable if Saturday honored cut-off respected map.
TPL-SATDELbot-HANDOFF
Request [sat_del_missed / fee refund dispute] forwarded to delivery team. Order [order_ref] premium [fee map] €. Agent response time [handoff_sla map].
Touchpoints
Checkout shipping widget : bot_satdel_eligibility embed PC preview
Friday afternoon cart : bot_satdel_cutoff proactive countdown
PDP delivery FAQ : bot_satdel_explain fee cutoff
Order status post premium : bot_satdel_handoff if Monday delivered
Edge cases and reroutes
Five cases outside tier 1 bot standard weekend.
Express tomorrow question: EXPRESS339-REROUTE-BOT #339 eligibility
Calendar event date: FIXDATE642-REROUTE-BOT #642 feasibility
Saturday time slot: #428 bot_slot distinct Saturday shipping
Bridge holiday weekend: holiday_blackout_dates map cite alternatives
Click & Collect Saturday: in-store pickup bot_satdel_alternative map
Bot never executes refund fee nor miss compensation: agents #643 workflow SD-7.
Essential satdel_bot KPIs
Five metrics for SATDELbot steering.
satdel_bot_eligibility_deflect: CP eligibility resolved without agent
satdel_bot_fee_explain_deflect: explain extra cost resolved map
satdel_bot_handoff_rate: miss compensate / total satdel bot
satdel_bot_saturday_promise_violations: saturday promised without verify audit target 0
satdel_bot_sunday_redirect_rate: bot_satdel_sunday alternatives cite
Target: satdel_bot_saturday_promise_violations 0 and satdel_bot_eligibility_deflect greater than 78% with SATDEL-MAP sync.
SATDELbot Anti-patterns
Five common errors in the weekend delivery bot.
Saturday promised without zip check: NO-SATURDAY-PROMISE-BOT zone engine
Invented fee: FEE-CITE-BOT SATDEL-MAP only
Confusing express #339: EXPRESS339-REROUTE tomorrow distinct premium
Promising Sunday: SUNDAY-NO-BOT sunday_delivery_available N
Compensating for miss bot: NO-COMPENSATE-EXECUTE SATDEL643-HANDOFF
SATDELbot with Qstomy
Qstomy on Shopify: detect bot_satdel intent, SATDEL-MAP RAG grounded, CP zone engine lookup, FEE-CITE CUTOFF-CITE, handoff #643 miss compensate payload.
Pipeline: #644 bot eligibility fee tier 1 → checkout → #643 agents miss compensate escalate carrier.
Explore AI support and request a demo.
Checklist, FAQ and going further
SATDELbot Checklist (8 steps)
Sync SATDEL-MAP #643: RAG bot checkout PDP widget
Policy SATDELBOT-SUP: 6 NO-SATURDAY-PROMISE FEE-CITE rules
8 intents bot_satdel_*: flow SDB-1 to SDB-8
4 templates TPL-SATDELbot-*: ELIGIBILITY EXPLAIN FEE HANDOFF
CP zone engine connect: SDB-4 eligible cutoff calc
Checkout embed widget: bot_satdel_eligibility pre-purchase entry
Red team 10 prompts: Saturday promised without postal code, Sunday fee invented, express confused
KPI Dashboard: satdel_bot_* section 9
FAQ
Difference #643?
#643 = agents miss compensate escalate carrier refund fee. #644 = bot tier 1 eligibility fee cutoff handoff.
Does the bot guarantee Saturday delivery?
No. NO-SATURDAY-PROMISE-BOT. Bot quotes eligibility map. Commitment = premium checkout option order.
Difference with express bot #339?
#339 = receive tomorrow cut-off. #644 = premium option Saturday weekend delivery extra cost.
Sunday delivery?
bot_satdel_sunday SUNDAY-NO-BOT. Relay alternatives Monday map quoted.
Going further
This week: index SATDEL-MAP RAG, connect CP zone engine bot, red team Saturday promised without map verification.
Enzo
July 1, 2026
