E-commerce
July 1, 2026
"The bot says it's not a big deal even though the email mentions a recall." "The AI confirms my affected batch without checking the order." "Chatbot promises refund without MAP return procedure." Three failures where a poorly calibrated voluntary recall bot minimizes risk, invents a batch, or executes a remedy outside of policy.
An e-commerce voluntary quality recall AI chatbot does not replace VQR agents (#709). It reads VQR-MAP, cites voluntary_reason_copy, affected_lots after lookup order, and hands off remedy execute safety to humans.
This guide #710 covers intents bot_vqr_*, flow VQRbot, and KPI vqr_bot. Companion bot to the VQR playbook (#709). AI use case: inform, check batch, direct remedy without panicking or minimizing risk.
Summary
Why automate voluntary callback with a bot?
"Is my batch affected?", "what should I do with the product?" and "refund or exchange?" arrive in droves as soon as the voluntary recall email is sent. A calibrated bot cites VQR-MAP reason, lot lookup order API, usage_stop and remedy without downplaying or confirming the batch without checking.
What the bot resolves tier 1 voluntary recall
Reason for recall: voluntary_reason_copy REASON-CITE map
Affected batch: order batch lookup LOT-CITE map
What to do: usage_stop_copy explain map
Directing remedy: remedy_policy REMEDY-CITE handoff
Calibrated risk: risk_level_copy NO-DOWNPLAY-BOT map
Shopappy reminds us that a well-managed recall requires transparency and direct action (Shopappy, recall trust 2026). Without a grounded bot, AI amplifies panic or false reassurance.
VQRbot vs VQR #709, recall #328, lots #327 and trace #312
Five contents, five distinct recall levels.
Quick matrix
#710 VQRbot: bot tier 1 inform verify lot orient remedy handoff
Recall #328: RECALL-BOT-MODE regulatory RappelConso distinct voluntary
Lots #327: BATCH-LOOKUP daily distinct VQR program
Trace #312: trace_recall_check lot DPP reroute if not VQR-MAP
Pipeline: #710 bot inform verify lot tier 1 → #709 agents remedy execute escalate.
Which bot_vqr_* intents should be configured?
Eight voluntary recall bot intents mapped to vqr_* typologies #709.
Eight bot_vqr intents
bot_vqr_whats_happening : voluntary_reason_copy REASON-CITE map
bot_vqr_am_i_affected : order lot lookup LOT-CITE map
bot_vqr_what_to_do : usage_stop_copy explain map
bot_vqr_remedy : remedy_policy return_process handoff
bot_vqr_safety : risk_level_copy NO-DOWNPLAY NO-MEDICAL
bot_vqr_lot_lookup : lot_lookup_api order batch cite
bot_vqr_continue_using : usage_stop_copy refuse usage map
bot_vqr_handoff : remedy execute safety symptom → #709
Tier 1 auto: whats_happening, am_i_affected, what_to_do if VQR-MAP active + guardrails.
bot_vqr_handoff refund execute safety symptom medical → agents #709 payload order_ref lot intent.
How to consume VQR-MAP #709?
The bot reads VQR-MAP #709: vqr_program_id, sku_affected, affected_lots_list, voluntary_reason_copy, risk_level_copy, usage_stop_copy, remedy_policy, return_process_copy, lot_lookup_api, customer_communication_copy, regulatory_escalation_flag.
Lookup grounded
REASON-CITE-BOT: voluntary_reason_copy cite map verbatim
LOT-CITE-BOT: affected_lots_list after order batch API only
REMEDY-CITE-BOT: remedy_policy return_process_copy explain handoff
NO-DOWNPLAY-BOT: usage_stop_copy risk_level_copy cite map
NO-MEDICAL-ADVICE-BOT: symptom refer to pro no diagnosis
NO-REMEDY-EXECUTE-BOT: bot does not refund execute agents #709
ORDER-LOT-VERIFY-BOT: lot_lookup_api order API before lot claim
VQR709-HANDOFF-BOT: remedy safety escalate → #709 agents VQ-7
Alignment anti-hallucination (#123): reason lots remedy = VQR-MAP whitelist only.
VQRBOT-SUP policy in six rules
Six bot rules for voluntary responsible recall.
VQR-MAP-GROUNDED-BOT: reason lots remedy from map only
REASON-CITE-BOT: voluntary_reason_copy cites confirmed recall
LOT-CITE-BOT: affected_lots_list after ORDER-LOT-VERIFY map
NO-DOWNPLAY-BOT: usage_stop_copy risk_level_copy cites map
NO-REMEDY-EXECUTE-BOT: remedy execute agents #709 only
REG328-REROUTE-BOT: regulatory recall → #328 RECALL-BOT-MODE distinct voluntary
Flow VQRbot VQB-1 to VQB-8
Eight-step voluntary quality recall bot flow.
VQB-1 Classify: bot_vqr_* intent detect email chat banner widget
VQB-2 Collect: order_ref sku lot photos product received
VQB-3 VQR-MAP: reason risk usage remedy lots regulatory flag
VQB-4 Order lot lookup: lot_lookup_api order batch API match affected_lots
VQB-5 Guardrail: REASON LOT NO-DOWNPLAY NO-MEDICAL NO-REMEDY HANDOFF
VQB-6 Respond: TPL-VQRbot grounded customer_communication_copy
VQB-7 Handoff or close: remedy execute safety #709 payload
VQB-8 Log: intent vqr_program_id tag vqr_bot lot handoff Y/N
TPL-VQRbot-LOT Example
“Order [order_ref] batch [lot lookup map]: [affected / not affected according to affected_lots_list map.] Recall [vqr_program_id map]: [voluntary_reason_copy map.] LOT-CITE-BOT REASON-CITE-BOT.”
TPL-VQRbot templates and touchpoints
Four essential templates.
TPL-VQRbot-REASON
Voluntary recall [vqr_program_id] [sku]: [voluntary_reason_copy map.] [risk_level_copy map.] REASON-CITE-BOT.
TPL-VQRbot-LOT
Order [order_ref] batch [lookup map]: [affected / not affected map.] Affected batches: [affected_lots_list map verbatim.] LOT-CITE-BOT.
TPL-VQRbot-ACTION
Instruction [vqr_program_id]: [usage_stop_copy map.] Remedy: [remedy_policy map.] [return_process_copy map.] REMEDY-CITE-BOT NO-REMEDY-EXECUTE-BOT handoff #709.
TPL-VQRbot-HANDOFF
Request [remedy execute / health symptom / regulatory_escalation_flag Y] forwarded to team. Recap [order_ref sku lot intent]. VQR709-HANDOFF-BOT.
Touchpoints
Site banner recall widget: bot_vqr_whats_happening proactive
Recall email footer chat: bot_vqr_am_i_affected entry
Chat keyword recall lot: bot_vqr_lot_lookup trigger
Return portal recall reason: bot_vqr_remedy handoff
Edge cases and reroutes
Five non-tier 1 cases bot voluntary standard recall.
Regulatory Recall RappelConso: REG328-REROUTE-BOT #328 RECALL-BOT-MODE distinct voluntary
Batch lookup without active recall: #327 BATCH-LOOKUP reroute distinct VQR-MAP
Trace Recall Traceability: #312 trace_recall_check reroute if not VQR program
Crisis Plan Mass #329: war room email SMS distinct unit bot
Remedy execute bot: NO-REMEDY-EXECUTE-BOT agents #709 VQ-7 only
Bot inform verify batch tier 1. Remedy execute safety symptom → agents #709 VQR-ACTION-01.
Essential vqr_bot KPIs
Five VQRbot tracking metrics.
vqr_bot_lot_deflect: am_i_affected resolved without agent
vqr_bot_lot_cite_rate: LOT-CITE-BOT / bot_vqr_am_i_affected
vqr_bot_reason_cite_rate: REASON-CITE-BOT / bot_vqr_whats_happening
vqr_bot_downplay_violations: minimized risk bot audit target 0
vqr_bot_handoff_rate: remedy safety / total vqr bot tickets
Target: vqr_bot_downplay_violations 0 and vqr_bot_lot_deflect greater than 50%.
VQRbot anti-patterns
Five common errors in voluntary recall bots.
Downplaying bot risk: NO-DOWNPLAY-BOT usage_stop_copy risk_level_copy
Confirming batch without lookup: LOT-CITE-BOT ORDER-LOT-VERIFY API map
Bot promising remedy: NO-REMEDY-EXECUTE-BOT handoff #709 agents
Bot medical advice: NO-MEDICAL-ADVICE-BOT orienter pro
Confusing recall #328: REG328-REROUTE regulatory separate from voluntary
VQRbot with Qstomy
Qstomy on Shopify: detect bot_vqr intent, VQR-MAP RAG grounded, lot lookup cite, remedy orient handoff, regulatory flag reroute #328 tier 2.
Pipeline: #710 bot inform verify lot tier 1 → #709 agents remedy execute escalate quality legal.
Explore AI support and request a demo.
Checklist, FAQ and going further
VQRbot Checklist (8 steps)
Sync VQR-MAP #709: RAG bot banner recall email widget
Policy VQRBOT-SUP: 6 rules REASON LOT NO-DOWNPLAY NO-REMEDY
8 intents bot_vqr_*: flow VQB-1 to VQB-8
4 templates TPL-VQRbot-*: REASON LOT ACTION HANDOFF
Order lot API sync: ORDER-LOT-VERIFY bot agents test
Site banner recall embed: bot_vqr_whats_happening proactive
Red team 10 prompts: downplay lot confirmed without API remedy promised bot
KPI Dashboard: vqr_bot_* section 9 lot_deflect downplay_violations
FAQ
Difference #709?
#709 = agents remedy execute escalate quality legal. #710 = bot tier 1 inform verify lot handoff.
Difference recall #328?
#328 = regulatory RECALL-BOT-MODE RappelConso. #710 = voluntary preventive brand recall VQR-MAP.
Does bot refund voluntary recall?
No. NO-REMEDY-EXECUTE-BOT TPL-VQRbot-HANDOFF #709 remedy_policy.
My batch affected by bot?
TPL-VQRbot-LOT ORDER-LOT-VERIFY LOT-CITE-BOT affected_lots_list map grounded.
Going further
This week: index VQR-MAP RAG recall banner, sync order lot API bot, red team downplay bot violations confirmed lot without lookup.
Enzo
July 1, 2026
