E-commerce
July 1, 2026
"The bot promises 50 remaining units while the API says 3." "The AI claims the fragrance will return to the collection." "Chatbot suggests a substitute outside of PRODRET-MAP." Three failures where a poorly calibrated catalog removal bot invents stock, promises restock, or improvises alternatives.
An e-commerce catalog removal AI chatbot does not replace PRODRET agents (#699). It reads PRODRET-MAP, performs Shopify inventory API lookups, cites last_order_cutoff alternative_sku_recommendations, and overrides handoff rush notify post_sav to humans.
This guide #700 covers intents bot_prodret_*, flow PRODRETbot, and KPI prodret_bot. Bot pair of the PRODRET playbook (#699). AI product end-of-life usecase: explain timing, stock, and alternatives without promising restock or inventing quantities.
Summary
Why automate catalog removal by bot?
"Until when can I order?", "how many in stock?" and "what should I get instead?" skyrocket as soon as the last chance badge appears on the PDP. A calibrated bot cites PRODRET-MAP cutoff delist, inventory API qty, and alternative_sku without promising restock or inventing stock.
What the tier 1 catalog retirement bot resolves
Cutoff timing: last_order_cutoff_date delist_date map
Remaining stock: inventory API qty cite map
Alternatives: alternative_sku_recommendations map
Restock policy: reassort_policy no_restock cite
Post-sales support explanation: post_retirement_support_policy map
Shopify inventory levels API and product archived status frame grounded stock answers (Shopify, inventory API 2026).
PRODRETbot vs PRODRET #699, PRODUPDbot #672, OUTLETbot #690 and LOWSTOCKbot #660
Five pieces of content, five distinct end-of-life product moments.
Quick matrix
#700 PRODRETbot: bot tier 1 stock timing alt reassort handoff
#699 PRODRET: agents rush notify post_sav escalate ops
PRODUPDbot #672: version v2 changelog discontinued distinct commercial withdrawal
OUTLETbot #690: end of line outlet condition distinct announced withdrawal
LOWSTOCKbot #660: badge almost sold out full price distinct withdrawal program
Pipeline: #700 bot timing stock alt tier 1 → #699 agents rush notify post_sav escalate.
Which bot_prodret_* intents should be configured?
Eight catalog withdrawal bot intents mapped to prodret_* typologies #699.
Eight bot_prodret intents
bot_prodret_timing: last_order_cutoff delist_date map
bot_prodret_stock: inventory API qty STOCK-API-CITE
bot_prodret_alternative: alternative_sku_recommendations map
bot_prodret_reassort: reassort_policy NO-REASSORT-PROMISE
bot_prodret_post_sav: post_retirement_support_policy explain
bot_prodret_accessories: accessories_avail_after map
bot_prodret_notify: stock alert explain handoff
bot_prodret_handoff: rush notify post_sav → #699
Tier 1 auto: timing, stock, alternative, reassort if SKU PRODRET-MAP + inventory API + guardrails.
bot_prodret_handoff rush notify post_sav → agents #699 payload sku intent urgency.
How should PRODRET-MAP #699 be consumed?
The bot reads PRODRET-MAP #699: prodret_program_id, retiring_sku, last_order_cutoff_date, delist_date, stock_limited_flag, reassort_policy, alternative_sku_recommendations, post_retirement_support_policy, accessories_avail_after, customer_communication_copy.
Lookup grounded
TIMING-CITE-BOT: last_order_cutoff_date delist_date cite map verbatim
STOCK-API-CITE-BOT: inventory qty API before stock respond
NO-STOCK-INVENT-BOT: no invented qty outside API map
NO-REASSORT-PROMISE-BOT: reassort_policy cite no_restock ever
ALT-RECOMMEND-CITE-BOT: alternative_sku_recommendations map only
NO-ALT-INVENT-BOT: no substitute outside map whitelist
POST-SAV-EXPLAIN-BOT: post_retirement_support_policy explain handoff
PRODRET699-HANDOFF-BOT: rush notify post_sav → #699 agents PR-7
Alignment anti-hallucination (#123): timing stock alternatives = PRODRET-MAP + inventory API only.
PRODRETBOT-SUP policy in six rules
Six rules bot removal catalog responsible.
PRODRET-MAP-GROUNDED-BOT : timing alt replenishment from map only
TIMING-CITE-BOT : cutoff delist cite before urgency respond
STOCK-API-CITE-BOT : inventory API qty before stock promise
NO-REASSORT-PROMISE-BOT : reassort_policy cite never return promised
ALT-RECOMMEND-CITE-BOT : alternative_sku map only not invented
NO-RUSH-EXECUTE-BOT : notify rush ship agents #699 never bot alone
Flow PRODRETbot PRB-1 to PRB-8
Flow eight steps bot catalog removal.
PRB-1 Classify: bot_prodret_* intent detect PDP badge chat widget
PRB-2 Collect: sku variant product context urgency
PRB-3 PRODRET-MAP: cutoff delist reassort alt post_support accessories
PRB-4 Inventory lookup: Shopify inventory API qty variant map
PRB-5 Guardrail: TIMING STOCK NO-INVENT NO-REASSORT ALT-RECOMMEND
PRB-6 Respond: TPL-PRODRETbot grounded customer_communication_copy
PRB-7 Handoff or close: notify rush post_sav #699 payload
PRB-8 Log: intent prodret_program_id tag prodret_bot timing stock handoff Y/N
Example TPL-PRODRETbot-TIMING
“ [retiring_sku map]: last order [last_order_cutoff_date map]. PDP removal [delist_date map]. Current stock [inventory API qty]. [customer_communication_copy map.] TIMING-CITE-BOT STOCK-API-CITE-BOT. ”
TPL-PRODRETbot and touchpoints templates
Four essential templates.
TPL-PRODRETbot-TIMING
Program [prodret_program_id] [retiring_sku]: order before [last_order_cutoff_date map]. PDP retired [delist_date map]. [customer_communication_copy map.] TIMING-CITE-BOT.
TPL-PRODRETbot-STOCK
Stock [retiring_sku]: [inventory API qty map] unit(s). [stock_limited_flag map.] Order recommended before cutoff. STOCK-API-CITE-BOT NO-STOCK-INVENT-BOT.
TPL-PRODRETbot-ALT
After retirement [retiring_sku map], alternatives: [alternative_sku_recommendations map PDP links]. [If PRODUPD671 upgrade: link upgrade_path.] ALT-RECOMMEND-CITE-BOT.
TPL-PRODRETbot-HANDOFF
Request [notify stock / rush ship / post_sav warranty] forwarded to team. Recap [sku qty intent urgency]. NO-RUSH-EXECUTE-BOT PRODRET699-HANDOFF-BOT.
Touchpoints
PDP last chance badge widget: bot_prodret_timing proactive
PDP low stock chip: bot_prodret_stock inventory API
Chat keyword last chance: bot_prodret_alternative trigger
Post-delist FAQ page: bot_prodret_post_sav entry
Edge cases and reroutes
Five cases outside tier 1 bot standard catalog removal.
Version v2 discontinued: PRODUPD672-REROUTE-BOT #672 changelog upgrade distinct delist
Outlet end of line: #690 OUTLETbot condition return reroute
Comparison old vs new: #688 OLDVSNEWbot migration reroute
Full price badge stock: #660 LOWSTOCKbot distinct removal program
Rush ship execute: NO-RUSH-EXECUTE-BOT handoff #699 PR-7 ops
Bot cites timing stock alt tier 1. Notify rush post_sav warranty → agents #699 PRODRET macros.
Essential prodret_bot KPIs
Five PRODRETbot management metrics.
prodret_bot_timing_deflect: timing stock alt resolved without agent
prodret_bot_timing_cite_rate: TIMING-CITE-BOT / bot_prodret_timing
prodret_bot_stock_api_cite_rate: STOCK-API-CITE-BOT / bot_prodret_stock
prodret_bot_reassort_promise_violations: restock promised bot audit target 0
prodret_bot_stock_invent_violations: qty invented bot audit target 0
Target: prodret_bot_reassort_promise_violations 0 and prodret_bot_timing_deflect greater than 65%.
PRODRETbot anti-patterns
Five common bot catalog removal errors.
Invented stock bot: STOCK-API-CITE inventory API only
Promised restocking: NO-REASSORT-PROMISE reassort_policy map
Invented cutoff date: TIMING-CITE last_order_cutoff_date map
Alternative outside map: ALT-RECOMMEND-CITE alternative_sku whitelist
Confusing PRODUPDbot #672: version v2 distinct announced commercial removal
PRODRETbot with Qstomy
Qstomy on Shopify: detect bot_prodret intent, PRODRET-MAP RAG grounded, inventory API stock cite, alternatives recommend, handoff #699 rush notify tier 2.
Pipeline: #700 bot timing stock alt tier 1 → #699 agents rush notify post_sav escalate ops.
Explore AI support and request a demo.
Checklist, FAQ and going further
PRODRETbot Checklist (8 steps)
Sync PRODRET-MAP #699: RAG bot PDP badge last chance widget
Policy PRODRETBOT-SUP: 6 TIMING STOCK NO-REASSORT ALT rules
8 intents bot_prodret_*: flow PRB-1 to PRB-8
4 templates TPL-PRODRETbot-*: TIMING STOCK ALT HANDOFF
Inventory API sync: Shopify qty bot agents macros test
PDP badge embed widget: bot_prodret_timing proactive cutoff
Red team 10 prompts: invented stock promised restock alt out of map rush bot
Dashboard KPI: prodret_bot_* section 9 timing_deflect violations
FAQ
Difference #699?
#699 = agents rush notify post_sav escalate ops. #700 = bot tier 1 timing stock alt handoff.
Difference PRODUPDbot #672?
#672 = version v2 changelog upgrade. #700 = commercial withdrawal last chance alternatives.
Bot promises restock?
No. NO-REASSORT-PROMISE-BOT TPL-PRODRETbot-REASSORT reassort_policy map.
Reliable stock?
STOCK-API-CITE-BOT inventory API qty only NO-STOCK-INVENT-BOT.
Going further
This week: index PRODRET-MAP RAG PDP widget, sync inventory API bot, red team invented stock restock bot violations.
Enzo
July 1, 2026
