E-commerce
July 1, 2026
"The bot says I'm being charged even though I chose to return." "The AI promises my deposit will be released tomorrow without inspection." "Chatbot confuses mattress trial and mini trial kit." Three failures where a miscalibrated try-at-home bot over-promises payment capture or mixes up trial models.
A home-trial AI chatbot does not replace TRYHOME agents (#627). It reads TRYHOME-MAP, looks up tryhome_status API, quotes return decision window, and hands off damage capture refund issues to humans.
This guide #628 covers intents bot_tryhome_*, flow TRYHOMEbot, and KPI tryhome_bot. Pairing bot of the TRYHOME playbook (#627). New AI conversion use case: guide keep return without capturing or refunding.
Summary
Why automate home try-ons with a bot?
"How many days to test?", "how do I return it if it doesn't suit me?", and "when am I charged if I keep it?" are common questions after the delivery of a mattress, eyewear, or fashion item. A calibrated bot cites TRYHOME-MAP trial_end_date keep_charge_rule without promising capture or refund bot.
What the tier 1 bot resolves
Explain model: customer_copy duration deposit return map
Trial duration: trial_duration_days decision_deadline cite
Decision guide: keep vs return keep_charge_rule info
Return procedure: return_method return_window_days map
Deposit status: deposit hold API cite without promised release
Loop Returns notes that TBYB programs reduce tickets when the deadline and return process are explained from Day 0 of delivery (Loop Returns, TBYB 2026). The bot intercepts bot_tryhome_decide_info before a NO-CAPTURE violation.
TRYHOMEbot vs TRYHOME #627, trial kit #538, rental #620 and TBYB #629
Five contents, five distinct trial and payment models.
Quick Matrix
#628 TRYHOMEbot: tier 1 bot duration return decision handoff
#627 TRYHOME: agents capture refund damage escalate ops
Bot trial kit #538: mini kit TRIALKIT distinct full product
Bot rental #620: RENTAL mandatory return distinct from trial
TBYB #629 future: try-before-you-buy capture payment distinct payment model
Pipeline: bot explain decision return tier 1 → #627 capture refund damage execute.
Which bot_tryhome_* intents should be configured?
Eight home trial bot intents mapped to tryhome_* typologies #627.
Eight bot_tryhome intents
bot_tryhome_explain : customer_copy how works trial map
bot_tryhome_duration : trial_duration_days trial_end_date cite
bot_tryhome_decide_info : keep vs return decision_deadline info
bot_tryhome_return_guide : return_method return_window_days guide
bot_tryhome_capture_info : keep_charge_rule when charged cite
bot_tryhome_deposit_status : deposit hold API status cite
bot_tryhome_deadline_reminder : D-7 decision_deadline_rule remind
bot_tryhome_handoff : capture refund damage → #627
Tier 1 auto: explain, duration, decide_info, return_guide, capture_info, deposit_status if TRYHOME-MAP + tryhome API.
bot_tryhome_handoff capture refund damage dispute → agents #627 payload tryhome_id order_ref photos.
How to consume TRYHOME-MAP #627?
The bot reads TRYHOME-MAP #627: tryhome_program_id, sku_or_category, trial_duration_days, decision_deadline_rule, deposit_amount_rules, deposit_hold_type, keep_charge_rule, return_method, return_window_days, normal_wear_vs_damage, customer_copy.
Lookup grounded
Order tryhome detect: SKU program → TRYHOME-MAP row
TRYHOME-STATUS-VERIFY-BOT: tryhome API trial_end decision before cite
NO-CAPTURE-BOT: bot neither captures nor triggers keep charge
NO-REFUND-BOT: refund deposit handoff #627 only
NO-DEPOSIT-RELEASE-PROMISE-BOT: no release promised before inspection
TRIAL537-REROUTE-BOT: mini kit → #538 TRIALKITbot distinct
Alignment anti-hallucination (#123): return capture duration = TRYHOME-MAP + tryhome_status API whitelist only.
TRYHOMEBOT-SUP policy in six rules
Six rules bot home trial safe.
TRYHOME-MAP-GROUNDED: duration deposit return capture from map only
TRYHOME-STATUS-VERIFY-BOT: tryhome API status before trial_end cite
NO-CAPTURE-BOT: bot does not capture nor confirm keep charge execute
NO-REFUND-BOT: bot does not refund nor release deposit execute
NO-DEPOSIT-RELEASE-PROMISE-BOT: no release promised before ops inspection
DECIDE-HANDOFF-BOT: dispute capture damage u2192 #627 agents
Flow TRYHOMEbot THB-1 to THB-8
Eight-step home trial bot flow.
THB-1 Classify: bot_tryhome_* intent detect
THB-2 Collect: tryhome_id order_ref keep return question
THB-3 TRYHOME-MAP: duration deposit return capture rules
THB-4 Tryhome API: tryhome_status trial_end_date deposit status
THB-5 Guardrail: NO-CAPTURE NO-REFUND NO-DEPOSIT-RELEASE-PROMISE
THB-6 Respond: TPL-TRYHOMEbot grounded map API
THB-7 Handoff: capture refund damage → #627
THB-8 Log: intent tryhome_program_id tag tryhome_bot
Example TPL-TRYHOMEbot-DECIDE
“Trial [order_ref]: end [trial_end_date API map]. Keep: [keep_charge_rule map info without executing]. Return: [return_method return_window_days map]. Decision before [decision_deadline_rule map]. Bot does not capture payment.”
TPL-TRYHOMEbot templates and touchpoints
Four essential templates.
TPL-TRYHOMEbot-EXPLAIN
Home trial [sku]: [customer_copy map]. Duration [trial_duration_days]. Deposit [deposit_amount_rules deposit_hold_type]. Return [return_method]. Decision [decision_deadline_rule map].
TPL-TRYHOMEbot-DECIDE
Trial end [trial_end_date]. Keep: [keep_charge_rule map]. Return: [return_method] within [return_window_days] d. No action: [auto_capture policy map cite]. To confirm keep or return dispute: agent #627.
TPL-TRYHOMEbot-RETURN
Trial return [tryhome_id]: [return_method map]. [pickup scheduled / label link.] Condition checklist: [normal_wear_vs_damage explain]. Deposit released after ops inspection.
TPL-TRYHOMEbot-HANDOFF
Request [capture / refund / damage] forwarded to trial team. Tryhome [tryhome_id] order [order_ref]. SLA [handoff_sla].
Touchpoints
PDP trial badge: bot_tryhome_explain embed
Day 0 delivery email: bot_tryhome_duration entry
Customer trial space: bot_tryhome_decide_info widget
Day -7 deadline email: bot_tryhome_deadline_reminder deep link
Edge cases and reroutes
Five non-tier 1 cases bot trial standard home.
Capture keep execute : NO-CAPTURE-BOT handoff #627 TH-7
Refund deposit dispute : NO-REFUND-BOT handoff #627 TRYHOME-DEPOSIT-01
Disputed return damage : DECIDE-HANDOFF-BOT damage photos #627
Mini trial kit confused : TRIAL537-REROUTE-BOT #538 distinct
Rental confused : RENTAL619-REROUTE-BOT #620 distinct
Bot never executes capture refund or waive auto_capture : agents #627 workflow TH-7.
Essential tryhome_bot KPIs
Five TRYHOMEbot management metrics.
tryhome_bot_explain_deflect: explain model resolved without agent
tryhome_bot_decide_deflect: keep return info resolved TPL-DECIDE
tryhome_bot_return_deflect: return guide resolved without agent
tryhome_bot_handoff_rate: capture refund damage / total tryhome bot
tryhome_bot_capture_promise_violations: capture promise bot audit target 0
Target: tryhome_bot_capture_promise_violations 0 and tryhome_bot_decide_deflect greater than 65% with TRYHOME-MAP sync.
TRYHOMEbot anti-patterns
Five common errors in home trial bots.
Capture keep promised bot: NO-CAPTURE-BOT handoff #627
Deposit release promised bot: NO-DEPOSIT-RELEASE-PROMISE-BOT inspection ops
Refund bot direct: NO-REFUND-BOT agents only
Invented deadline: TRYHOME-STATUS-VERIFY-BOT trial_end API
Confusing trial kit: TRIAL537-REROUTE-BOT #538 distinct
TRYHOMEbot with Qstomy
Qstomy on Shopify: detect bot_tryhome intent, TRYHOME-MAP RAG grounded, tryhome_status API lookup, decide return cite, handoff #627 capture refund payload.
Pipeline: #628 bot explain return decision tier 1 → #627 capture refund damage escalate.
Explore AI support and request a demo.
Checklist, FAQ and going further
TRYHOMEbot Checklist (8 steps)
Sync TRYHOME-MAP #627: PDP try-at-home RAG bot
Policy TRYHOMEBOT-SUP: 6 NO-CAPTURE-BOT rules
8 intents bot_tryhome_*: flow THB-1 to THB-8
4 templates TPL-TRYHOMEbot-*: EXPLAIN DECIDE RETURN HANDOFF
Tryhome status API: connect THB-4 trial_end deposit
Email D-7 embed: bot_tryhome_deadline_reminder widget
Red team 10 prompts: capture promis refund bot kit confused
Dashboard KPI: tryhome_bot_* section 9
FAQ
Difference #627?
#627 = agents capture refund damage execute. #628 = bot tier 1 return duration decision handoff.
Does the bot confirm keep and charge?
No. NO-CAPTURE-BOT keep_charge_rule info only handoff #627.
Difference bot trial kit #538?
#538 = mini kit TRIALKIT. #628 = full try-at-home product.
Difference future TBYB #629?
#629 = TBYB capture auth payment model. #628 = home trial decision keep return.
Going further
This week: index TRYHOME-MAP RAG, connect tryhome API bot, red team capture promis bot.
Enzo
July 1, 2026
