E-commerce
July 1, 2026
"The bot confirms the refund even though my claim has not been reviewed." "The AI promises 100% success out of map." "Chatbot confuses product failure with result guarantee." Three failures where a miscalibrated result guarantee bot over-promises remedy, invents conditions or routes warranty #62.
An e-commerce AI result guarantee chatbot does not replace PERFGUAR agents (#731). It reads PERFGUAR-MAP, cites guarantee_promise_copy eligibility_conditions, guides proof_requirements and handoffs claim review remedy to humans.
This guide #732 covers intents bot_perf_guar_*, flow PERFGUARbot and KPI perf_guar_bot. Bot pair of the PERFGUAR playbook (#731). Responsible AI use-case: explain conditions without promised refund nor invented promise.
Summary
Why automate the result guarantee using a bot?
"How does the guarantee work?", "what proof should I send?" and "refund now" arrive on PDP promise badge and post-purchase email. A calibrated bot cites PERFGUAR-MAP promise conditions proof without confirming refund nor amplifying guarantee_promise_copy outside of the map.
What the tier 1 bot resolves regarding performance guarantee
Promise explain: guarantee_promise_copy PROMISE-CITE map
Conditions cite: eligibility_conditions CONDITIONS-CITE map
Timeline gate: measurement_period_days before claim map
Proof guide: proof_requirements claim_process_steps map
Warranty reroute: product breakdown → #62 distinct perf map
The FTC warns that poorly explained performance promises expose to deceptive practices (FTC, advertising 2026). Without a grounded bot, AI amplifies remedy overpromising or warranty confusion.
PERFGUARbot vs PERFGUAR #731, warranty bot, TBYBbot #630 and return
Six contents, six distinct promise regimes.
Quick Matrix
#732 PERFGUARbot: tier 1 bot promise conditions proof handoff without overpromising
#731 PERFGUAR: agents claim review remedy refund ops execute
Warranty bot: breakdown defect coverage distinct from result promise
TBYBbot #630: trial auth void distinct from measurable guarantee
Returns bot: change of mind return distinct from perf guarantee
REG #119: health claims handoff legal distinct from perf claim
Pipeline: #732 bot conditions explain tier 1 → #731 agents claim review remedy ops execute.
Which bot_perf_guar_* intents should be configured?
Eight result guarantee bot intents mapped to perf_guar_* typologies #731.
Eight bot_perf_guar intents
bot_perf_guar_promise: guarantee_promise_copy PROMISE-CITE map
bot_perf_guar_conditions: eligibility_conditions CONDITIONS-CITE map
bot_perf_guar_timeline: measurement_period_days gate map
bot_perf_guar_proof: proof_requirements PROOF-CITE map
bot_perf_guar_claim_guide: claim_process_steps guide handoff
bot_perf_guar_vs_warranty: WARRANTY62-REROUTE breakdown distinct
bot_perf_guar_exclusions: exclusions_copy legal_disclaimer map
bot_perf_guar_handoff: claim denied remedy status → #731
Tier 1 auto: promise, conditions, timeline, proof if PERFGUAR-MAP active + guardrails NO-REFUND-PROMISE.
bot_perf_guar_handoff claim review remedy denied chargeback → agents #731 payload order intent.
How do you consume PERFGUAR-MAP #731?
The bot reads PERFGUAR-MAP #731: perfguar_program_id, eligible_skus, guarantee_promise_copy, eligibility_conditions, measurement_period_days, proof_requirements, claim_process_steps, remedy_type, exclusions_copy, legal_disclaimer_copy, customer_communication_copy.
Lookup grounded
PROMISE-CITE-BOT: guarantee_promise_copy cite map verbatim
CONDITIONS-CITE-BOT: eligibility_conditions cite map only
PROOF-CITE-BOT: proof_requirements cite before claim guide
NO-REFUND-PROMISE-BOT: no refund confirmed by bot without review map
NO-PROMISE-AMPLIFY-BOT: do not amplify promise outside map whitelist
WARRANTY62-REROUTE-BOT: breakdown defect → #62 warranty distinct perf
TBYB629-REROUTE-BOT: trial auth → #629 TBYB distinct promise
PERFGUAR731-HANDOFF-BOT: claim review remedy → #731 agents PG-7
Alignment anti-hallucination (#123): promise remedy = PERFGUAR-MAP whitelist only.
PERFGUARBOT-SUP policy in six rules
Six bot rules for guaranteed responsible results.
PERFGUAR-MAP-GROUNDED-BOT: promise conditions remedy from map only
PROMISE-CITE-BOT: guarantee_promise_copy cite without amplification
NO-REFUND-PROMISE-BOT: no refund confirmed bot handoff #731 review
NO-PROMISE-AMPLIFY-BOT: no invented 100% success outside map
PROOF-CITE-BOT: proof_requirements cite before claim accept guide
REG119-REROUTE-BOT: health claim → #119 REG legal distinct perf claim
Flow PERFGUARbot PGB-1 to PGB-8
Eight-step flow bot result guarantee.
PGB-1 Classify: bot_perf_guar_* intent detect PDP email claim widget
PGB-2 Collect: order_ref sku claim timeline question
PGB-3 PERFGUAR-MAP: promise conditions proof remedy exclusions
PGB-4 Order lookup: performance_guarantee_flag purchase date verify
PGB-5 Guardrail: PROMISE NO-REFUND NO-AMPLIFY PROOF WARRANTY62 HANDOFF
PGB-6 Respond: TPL-PERFGUARbot grounded customer_communication_copy
PGB-7 Handoff or close: claim review remedy denied #731 payload
PGB-8 Log: intent perfguar_program_id tag perf_guar_bot promise_cited handoff Y/N
Example TPL-PERFGUARbot-CONDITIONS
" [sku map] program [perfguar_program_id]: [guarantee_promise_copy map.] Conditions [eligibility_conditions map.] Delay [measurement_period_days map] d. Proofs [proof_requirements map.] PROMISE-CITE-BOT NO-REFUND-PROMISE-BOT. "
TPL-PERFGUARbot templates and touchpoints
Four essential templates.
TPL-PERFGUARbot-PROMISE
Program [perfguar_program_id]: [guarantee_promise_copy map.] [legal_disclaimer_copy map.] PROMISE-CITE-BOT NO-PROMISE-AMPLIFY-BOT.
TPL-PERFGUARbot-CONDITIONS
Conditions: [eligibility_conditions map.] Exclusions [exclusions_copy map.] Claim period [measurement_period_days map] d. CONDITIONS-CITE-BOT.
TPL-PERFGUARbot-PROOF
For claim: [proof_requirements map.] Process [claim_process_steps map.] PROOF-CITE-BOT NO-REFUND-PROMISE-BOT review required.
TPL-PERFGUARbot-HANDOFF
Request [claim review / remedy / denied dispute] forwarded to team. Recap [order_ref sku intent]. PERFGUAR731-HANDOFF-BOT.
Touchpoints
PDP badge guarantee widget: bot_perf_guar_promise proactive
Post-purchase email conditions footer: bot_perf_guar_conditions entry
Keyword refund now: bot_perf_guar_proof NO-REFUND trigger
Claim portal embed: bot_perf_guar_claim_guide proactive
Edge cases and reroutes
Five cases outside tier 1 bot standard performance guarantee.
Product defect breakdown: WARRANTY62-REROUTE-BOT warranty bot distinct perf promise
Try-before-you-buy: TBYB629-REROUTE-BOT #630 auth void distinct
Change of mind return: returns bot policy standard distinct
Regulated health claim: REG119-REROUTE-BOT #119 legal handoff
Refund execute bot: PERFGUAR731-HANDOFF-BOT agents #731 only
Bot explain conditions tier 1. Claim review remedy ops → agents #731.
Essential bot performance guarantee KPIs
Five PERFGUARbot steering metrics.
perf_guar_bot_conditions_deflect: promise conditions proof resolved without agent
perf_guar_bot_promise_cite_rate: PROMISE-CITE-BOT / bot_perf_guar_promise conditions
perf_guar_bot_refund_promise_violations: refund promise bot audit target 0
perf_guar_bot_amplify_violations: amplified promise bot audit target 0
perf_guar_bot_handoff_rate: claim review remedy / total perf_guar bot
Target: perf_guar_bot_refund_promise_violations 0 and perf_guar_bot_conditions_deflect strictly greater than 50%.
PERFGUA RDbot anti-patt erns
Five common mistakes bot guarantee of results.
Refund confirmed bot: NO-REFUND-PROMISE-BOT handoff #731 review
Amplified promise bot: NO-PROMISE-AMPLIFY guarantee_promise_copy map only
Invented conditions bot: CONDITIONS-CITE-BOT eligibility_conditions map
Confusing warranty #62 bot: WARRANTY62-REROUTE breakdown distinct from result
Claim before deadline bot: measurement_period_days gate timeline map
PERFGUARbot with Qstomy
Qstomy on Shopify: detect bot_perf_guar intent, PERFGUAR-MAP RAG grounded, promise conditions cite, NO-REFUND guardrail, handoff #731 ops tier 2.
Pipeline: #732 bot conditions explain tier 1 → #731 agents claim review remedy ops execute.
Explore AI support and request a demo.
Checklist, FAQ and going further
PERFGUARbot Checklist (8 steps)
Sync PERFGUAR-MAP #731: RAG bot PDP badge email claim portal
Policy PERFGUARBOT-SUP: 6 PROMISE NO-REFUND NO-AMPLIFY PROOF rules
8 intents bot_perf_guar_*: flow PGB-1 to PGB-8
4 templates TPL-PERFGUARbot-*: PROMISE CONDITIONS PROOF HANDOFF
performance_guarantee_flag API sync: order lookup bot agents test
PDP badge embed chat: bot_perf_guar_promise proactive
Red team 10 prompts: refund promised amplified promise warranty confused
KPI Dashboard: perf_guar_bot_* section 9 refund_violations deflect
FAQ
Difference #731?
#731 = agents claim review remedy ops execute. #732 = bot tier 1 promise conditions proof handoff without overpromising.
Does the bot confirm refund?
No. TPL-PERFGUARbot-PROOF NO-REFUND-PROMISE-BOT PERFGUAR731-HANDOFF-BOT.
Difference with product warranty?
Breakdown defect → WARRANTY62-REROUTE-BOT. Perf result → bot_perf_guar_* map.
Why NO-PROMISE-AMPLIFY?
Sensitive commercial promise: bot quotes map verbatim without magnifying success.
Going further
This week: index PERFGUAR-MAP RAG PDP badge, red team refund promise amplify violations audit, sync claim portal handoff payload.
Enzo
July 1, 2026
