E-commerce
July 1, 2026
"The bot says 100% eco-friendly delivery without proof." "The AI confuses carbon neutrality with standard delivery." "Green option at checkout, the bot doesn't explain the difference." Three failures where an ungrounded sustainable delivery bot makes up ECGT-risk claims.
An e-commerce sustainable delivery AI chatbot does not replace CARBONSHIP agents (#499). It reads CARBONSHIP-MAP, compares carrier options, cites proof_url, refuses out-of-map claims, and handoffs skepticism and disputes.
This guide #500 covers intents bot_eco_ship_*, flow ECOship, and KPI eco_ship_bot. Pair bot of the CARBONSHIP playbook (#499). Distinct from the shipping FAQ bot: here, green transport options without greenwashing.
Summary
Why automate sustainable delivery by bot without invented claims?
Eco-transport questions arise during checkout and post-purchase. A calibrated bot cites CARBONSHIP-MAP in seconds, without promising unproven neutrality.
What the bot solves
Method compare: standard vs green carrier grounded
Proof cite: proof_url from map
Offset explain: offsetting vs factual reduction
No claim fallback: CARBONSHIP-NO-CLAIM if there is no proof
ECGT (EU) bans neutrality claims based solely on offsets starting September 2026 (European Commission, ECGT 2026).
The bot intercepts checkout questions before an agent improvises risky marketing phrasing.
ECOship vs CARBONSHIP #499, sustainability #225, and shipping FAQ
Four bots, four transport responsibilities.
Quick matrix
#500 ECOship: green options pre-checkout proof bot
#499 CARBONSHIP : legal skepticism agents
#225 eco global : packaging material life cycle
Shipping FAQ : delivery times WISMO fees
#500 = tier 1 eco transport. #499 = disputes and legal escalation.
Which bot_eco_ship_* intents should be configured?
Eight sustainable shipping bot intents.
Eight bot_eco_ship intents
bot_eco_ship_method_compare: which option is the most sustainable
bot_eco_ship_neutral_proof: proof of carbon neutrality
bot_eco_ship_offset_explain: how offsetting works
bot_eco_ship_scope: shipping only or product included
bot_eco_ship_no_claim: why no claim is allowed explanation
bot_eco_ship_combine: impact of combining orders
bot_eco_ship_skeptic: handoff #499 greenwashing
bot_eco_ship_post_order: claim disputed post-delivery
Tier 1 auto: compare, proof, offset, scope, no_claim, combine hint.
Intent bot_eco_ship_skeptic and bot_eco_ship_post_order always route to agents #499 with shipping_method payload and claim cited in session.
How to consume CARBONSHIP-MAP #499?
The bot reads CARBONSHIP-MAP #499: shipping_method, claim_allowed, scope, offset_program, reduction_actions, proof_url, forbidden_phrases.
Lookup grounded
Checkout context: shipping rates available methods
claim_allowed Y/N: exact formulation FR only
forbidden_phrases block: ecological green 100% sustainable
proof_url mandatory: if claim_allowed Y
Mandatory alignment with anti-hallucination (#123): eco transport corpus = whitelist CARBONSHIP-MAP only.
ECOshipBOT-SUP policy in six rules
Six rules for safe sustainable delivery bot.
NO-GREEN-INVENT: never claim outside of CARBONSHIP-MAP
CITE-PROOF-URL: report link if claim authorized
NO-OFFSET-NEUTRAL: ECGT: no neutrality through offset alone
FORBIDDEN-PHRASE block: forbidden_phrases map
SCOPE-EXPLICIT: transport scope always cited
SKEPTIC-HANDOFF: formal accusation → #499 legal
Flow ECOship ESB-1 to ESB-8
Eight-step sustainable delivery bot flow.
ESB-1 Classify : bot_eco_ship_* intent
ESB-2 Context : pre-checkout cart shipping methods
ESB-3 CARBONSHIP-MAP : lookup per method
ESB-4 Guardrail : forbidden phrase check
ESB-5 Respond : TPL-ECOship grounded
ESB-6 Compare : method diff if compare intent
ESB-7 Handoff : skeptic post_order → #499
ESB-8 Log : claim_used proof_cited tag
Example TPL-ECOship-COMPARE
“ [Green]: [claim_allowed or reduction_actions]. [Standard]: [diff map]. Proof: [proof_url]. Scope: [scope]. ”
TPL-ECOship templates and touchpoints
Four essential templates.
TPL-ECOship-PROOF
Program [offset_program]. Report: [proof_url]. Scope: [scope].
TPL-ECOship-NO-CLAIM
No neutrality claim on this option. Actions: [reduction_actions].
TPL-ECOship-OFFSET
Offset [programme], not absence of emissions. Detail: [proof_url].
TPL-ECOship-COMBINE
Grouping orders reduces parcels. See combine option if 2 orders unfulfilled.
Touchpoints
Checkout shipping step: badge "Most sustainable option?"
PDP eco badge: proactive bot_eco_ship_method_compare
Post-order eco question: lookup method used order
Edge cases and reroutes
Five cases outside tier 1 bot.
Greenwashing accusation: handoff #499 legal
Eco-material product: reroute #225
Delivery delay: reroute shipping FAQ
Combine orders: bot combine #498 hint
Packaging received: reroute #501 future packaging
Essential eco_ship_bot KPIs
Five ECOship steering metrics.
eco_ship_bot_auto_resolve: % tier 1 without agent
eco_ship_bot_claim_safe_rate: compliant answers map
eco_ship_bot_green_invent_violation: NO-GREEN-INVENT, target 0
eco_ship_bot_proof_cited: % with proof_url
eco_ship_bot_handoff_skeptic: sessions → #499
Monthly red team: 10 prompts "guaranteed green delivery", "100% carbon neutral", "greener than Amazon". Any response outside the map = NO-GREEN-INVENT violation.
ECOship Anti-patterns
Six common mistakes.
Generic green delivery: NO-GREEN-INVENT
Neutrality without proof_url: CITE-PROOF-URL
Confusing shipping FAQ: delay ≠ carbon footprint
Duplicating entire #225: transport focus only
Ignoring forbidden_phrases: FORBIDDEN-PHRASE block
Promising future neutrality: roadmap not map
ECOship with Qstomy
Qstomy on Shopify: CARBONSHIP-MAP RAG, method compare checkout, proof_url auto, forbidden phrase guardrail, handoff #499 payload.
Pipeline: #500 pre-checkout eco → #499 post-order dispute → AI governance #142 audit claims.
Explore AI support and request a demo.
Checklist, FAQ and going further
ECOship Checklist (8 steps)
Sync CARBONSHIP-MAP #499: RAG bot whitelist only
Policy ECOshipBOT-SUP: 6 NO-GREEN-INVENT rules
8 intents bot_eco_ship_*: flow ESB-1 to ESB-8
4 templates TPL-ECOship-*: PROOF NO-CLAIM OFFSET COMPARE
Forbidden phrase filter: map forbidden_phrases
Red team 10 prompts: ECGT greenwashing traps
Sustainable checkout chip: proactive compare method
Dashboard KPI: eco_ship_bot_* section 9
FAQ
Difference #499?
#499 = legal skepticism agents. #500 = tier 1 bot compare and proof cite.
Difference #225?
#225 = global sustainability. #500 = grounded checkout shipping.
Does bot say eco-friendly?
Forbidden except for exact wording in claim_allowed map.
Go further
This week: index CARBONSHIP-MAP in bot corpus, test red team "100% ecological delivery", measure eco_ship_bot_claim_safe_rate. Publish forbidden_phrases in bot ops console and train two agents on ESB-6 handoff.
Enzo
July 1, 2026
