E-commerce
July 1, 2026
The return policy is changing from 30 to 14 days. This help hub is up to date, but the bot still quotes the old rule. Result: a contrabot_cross_session ticket and a loss of trust.
An AI chatbot with e-commerce response versioning versions each KB chunk, serves only the active canonical response, displays the effective date, and purges obsolete content after a policy change.
This guide #884 covers intents bot_version_*, flow VERSIONbot AVB-1 to AVB-8, and KPI version_bot. Pair bot of the CONTRABOT playbook (#883). Use case: avoiding old information in bot responses.
Summary
Why version bot responses?
Without versioning, the RAG mixes dated articles. The LLM picks up a 2024 chunk for a 2026 return question. CANONICAL-ONLY-BOT and EFFECTIVE-DATE-BOT reduce contradictions #883 and discrepancies #191.
What versioning solves
Obsolete response: policy changed, KB not re-indexed
Double truth: two active versions on the same topic
Session resumption: old response #882 without refresh
Slow sync: delay between ops change and bot update
Impossible audit: which version the bot cited
Retail DTC example
DTC fashion, VERSION-SYNC active after return change. version_bot_stale_answer_rate -47%, contrabot_ tickets -33% in 6 weeks.
VERSIONbot #884 vs CONTRABOT #883, COHERENCE #191, CLEAN #103 and promo #885
Five fresh knowledge contents, five distinct roles.
Quick matrix
#884 VERSIONbot: version serve canonical purge obsolete bot-side
CONTRABOT #883: agents manage tickets contradiction CB-5
COHERENCE #191: multi-source governance FAQ bot agents
CLEAN #103: clean corpus before initial training
RESUME #882: session recovery refresh context version
#885 promo: sync recent promo frustration distinct versioning policy
Pipeline: #191 change policy → #884 version sync → decrease contrabot_ #883.
Which bot_version_* intents should be configured?
Eight knowledge maintenance intents mapped CONTRABOT-MAP #883.
Eight bot_version intents
bot_version_canonical: serve active_version chunk map only
bot_version_effective_date: effective_date_copy policy effective date map
bot_version_stale_detect: detect deprecated chunk still indexed map
bot_version_deprecate: mark old version inactive map
bot_version_sync_trigger: reindex after registry change #191 map
bot_version_changelog: log version_id intent subject map
bot_version_contrabot_feed: consume LOG #883 prioritize purge map
bot_version_resume_refresh: refresh response if resumed #882 map
Each policy response logs version_id for audit and stale KPIs.
How to consume CONTRABOT-MAP #883?
The bot reads CONTRABOT-MAP #883 + version fields: version_id, effective_from, deprecated_at, canonical_source #191, sync_sla_hours, contrabot_feed_priority.
Guardrails versioning bot
CANONICAL-ONLY-BOT: RAG filters version_active=true only
EFFECTIVE-DATE-BOT: effective_date_copy if sensitive policy
NO-STALE-POLICY-BOT: block deprecated_at chunk in the past
VERSION-SYNC-ON-CHANGE-BOT: sync_trigger under sync_sla_hours
DEPRECATE-OLD-CHUNKS-BOT: deprecate do not raw delete for audit
CONTRABOT-FEED-LOOP-BOT: contrabot_feed prioritizes intent conflict purge
RESUME-REFRESH-BOT: resume_refresh on resume #882 no stale cache
VERSIONBOT-SUP Policy in six rules
Six rules for responsible versioning.
CANONICAL-ONLY-BOT: one active version per policy subject
VERSION-SYNC-ON-CHANGE-BOT: mandatory reindexing after update #191
EFFECTIVE-DATE-BOT: effective date visible on shipping refund return
DEPRECATE-OLD-CHUNKS-BOT: old versions marked inactive
CONTRABOT-FEED-LOOP-BOT: each LOG #883 version review within 48 hours
CHANGELOG-AUDIT-BOT: version_id logged for each policy response
Flow VERSIONbot AVB-1 to AVB-8
Eight-step flow: client request version selection response log audit sync ops.
AVB-1 Intent detect: subject policy return shipping price
AVB-2 Version lookup: CANONICAL-ONLY active_version filter
AVB-3 Stale check: stale_detect if deprecated chunk match
AVB-4 Generate answer: response from canonical chunk only
AVB-5 Effective date: EFFECTIVE-DATE if sensitive policy map
AVB-6 Resume refresh: if resume #882 resume_refresh no cache
AVB-7 Log changelog: version_id intent conversation_id
AVB-8 Ops sync: contrabot_feed triggers sync_trigger if conflict
Example TPL-VERSIONbot-POLICY
"[canonical response map.] In effect since [effective_date_copy map.]"
TPL-VERSIONbot and touchpoints templates
Four short versioning embed templates.
TPL-VERSIONbot-POLICY
[canonical_response map.] [effective_date_copy map.] CANONICAL-ONLY-BOT.
TPL-VERSIONbot-STALE-BLOCK
[stale_block_copy map: updated info.] NO-STALE-POLICY-BOT. Handoff if in doubt.
TPL-VERSIONbot-SYNC-NOTICE
[sync_notice_copy map.] During policy sync, delay possible. VERSION-SYNC-ON-CHANGE.
TPL-VERSIONbot-RESUME-REFRESH
[resume_refresh_copy map.] RESUME-REFRESH-BOT on resume #882.
Touchpoints
CS policy question: canonical + effective_date
Registry change #191: sync_trigger under SLA
CONTRABOT LOG #883: contrabot_feed priority purge
Widget resume #882: resume_refresh not old version
Edge cases and reroutes
Five cases out of the standard flow.
Policy in transition: future effective_date, no active response before date
Unversioned flash promo: reroute #885 promo sync
Two non-aligned #191 sources: handoff COHERENCE #191 before VERSION alone
Hallucination out of KB: #123 HALLU no versioning
Order before policy change: effective_date + grandfather rule if applicable to registry
Essential bot version KPIs
Five VERSIONbot tracking metrics and correlation #883.
version_bot_stale_answer_rate: % policy responses from deprecated chunk
version_bot_sync_latency_hours: delay change #191 → bot reindex
version_bot_contrabot_delta: evolution of contrabot_ tickets after sync
version_bot_canonical_hit_rate: % policy responses with version_active
version_bot_changelog_coverage: % policy matches with version_id logged
Target: stale_answer_rate close to 0 and sync_latency under registry sync_sla_hours.
VERSIONbot anti-patterns
Five common versioning errors.
RAG without version filter: CANONICAL-ONLY mandatory
Deleting old versions: DEPRECATE for audit, not hard delete
Manual monthly sync: VERSION-SYNC-ON-CHANGE under hourly SLA
Ignoring feed #883: CONTRABOT-FEED-LOOP prioritizes purge
Stale resume cache: RESUME-REFRESH on #882 mandatory
VERSIONbot with Qstomy
Qstomy on Shopify: version_id per chunk, CONTRABOT-MAP feed #883, sync trigger #191, changelog audit, KPI version_bot dashboard.
Scenario: retail DTC, return change 30→14 days. VERSION-SYNC 4 h, contrabot_feed purge. version_bot_stale_answer_rate -47 %, contrabot_ tickets -33 % in 6 weeks.
Explore AI support and request a demo.
Checklist, FAQ and going further
VERSIONbot Checklist (8 steps)
Sync CONTRABOT-MAP #883: feed intents conflict priority purge
Policy VERSIONBOT-SUP: 6 rules CANONICAL SYNC EFFECTIVE-DATE
8 intents bot_version_*: flow AVB-1 to AVB-8
4 templates TPL-VERSIONbot-*: POLICY STALE-BLOCK SYNC-NOTICE RESUME-REFRESH
version_id on KB chunks: effective_from deprecated_at
COHERENCE Link #191: sync_trigger on registry change
Red team stale: deprecated chunk still indexed test
KPI Dashboard: version_bot_* section 9 + delta contrabot_
FAQ
Difference #883?
#883 = agents process contradiction tickets. #884 = bot serves active canonical version.
Difference #103?
#103 = clean the initial corpus. #884 = continuous post-launch versioning maintenance.
Difference #885?
#884 = versioning policies KB. #885 = sync recent catalog promos.
Which sync SLA?
sync_sla_hours registry #191. Typical target 4 to 24 hours depending on customer service criticality.
Going further
This week: tag version_id shipping return chunks, activate CANONICAL-ONLY RAG, configure sync_trigger #191, measure version_bot_stale_answer_rate.
Enzo
July 1, 2026
