E-commerce
July 1, 2026
"The bot says my notifications are muted but I'm still receiving them." "The AI is guiding me on iPhone even though I'm using Chrome." "Chatbot confuses push and promotional email." Three failures where a miscalibrated push bot worsens tickets and impossible promises.
An e-commerce push notifications AI chatbot does not replace PUSHNOTIF agents (#835). It reads PUSHNOTIF-MAP, guides iOS/Android opt-in, explains push vs email channels, and hands off token revocation to humans without promising zero notifications or revoking devices.
This guide #836 covers bot_pushnotif_* intents, PUSHNOTIFbot flow, and pushnotif_bot KPIs. Pair bot of the PUSHNOTIF playbook (#835). AI use case: opt-in and tier 1 troubleshooting.
Summary
Why automate opt-in and push troubleshooting with a bot?
"Enable notifications", "too many pushes", "old phone" land in the app widget or FAQ. A calibrated bot reads PUSHNOTIF-MAP, guides OS permissions, without NO-ZERO-PROMISE violation.
What the bot resolves tier 1 push
Guide opt-in: optin_copy IOS-GUIDE ANDROID-GUIDE map
Explain channel: channel_diff_copy push vs email map
Troubleshoot permission: ios_perms_copy android_channel_copy map
Reduce frequency: frequency_copy marketing_off_copy map
Handoff CS: #835 payload pushnotif_* token revoke
PUSHNOTIFbot vs PUSHNOTIF #835, TXNPREFbot #834, stock, ACCTDELbot #824 and anti-hallucination #123
Seven pieces of content, seven distinct customer notification journeys.
Quick matrix
#836 PUSHNOTIFbot: bot tier 1 opt-in guide permission handoff
#835 PUSHNOTIF: agents revoke token document PN-5
#834 TXNPREFbot: bot email distinct push channel
Stock: specific product alert distinct from global preferences
ACCTDELbot #824: account deletion tokens distinct opt-out
Privacy #154: transversal GDPR distinct iOS permission
Anti-hallucination #123: policy map whitelist no invented OS advice
Pipeline: #836 bot guide tier 1 → #835 agents execute PN-5 token revocation.
Which bot_pushnotif_* intents should be configured?
Eight bot push intents mapped to pushnotif_* typologies #835.
Eight bot_pushnotif intents
bot_pushnotif_optin : optin_copy guide activation map
bot_pushnotif_optout : marketing_off_copy then handoff revoke map
bot_pushnotif_not_receiving : ios_perms android_channel test map
bot_pushnotif_ios_guide : ios_perms_copy Focus map
bot_pushnotif_android_guide : android_channel_copy map
bot_pushnotif_frequency : frequency_copy reduce promo map
bot_pushnotif_email_reroute : channel_diff then TXNPREF834 reroute
bot_pushnotif_handoff : token revoke device → PUSHNOTIF835-HANDOFF-BOT
OneSignal/Klaviyo token revocation → human handoff PN-5 only. Bot guide explain only.
How to consume PUSHNOTIF-MAP #835?
The bot reads PUSHNOTIF-MAP #835: pushnotif_program_id, optin_copy, channel_diff_copy, ios_perms_copy, android_channel_copy, marketing_off_copy, frequency_copy, device_revoke_copy, txn_push_copy, push_type_matrix_copy.
Sensitive Push Guardrails
PUSHNOTIF-MAP-GROUNDED-BOT: push response from map only
DEVICE-ASK-BOT: ask iOS Android web before OS guide
PUSHNOTIF-NO-ZERO-PROMISE-BOT: never promise no notifications if order is active
NO-TOKEN-REVOKE-BOT: do not revoke bot API token (read-only)
TXNPREF834-REROUTE-BOT: email confusion → #834 distinct push
PUSHNOTIF835-HANDOFF-BOT: revoke execute → #835 agents PN-5
PUSHNOTIFBOT-SUP policy in six rules
Six rules for responsible bot push.
PUSHNOTIF-MAP-GROUNDED-BOT: opt-in permission from map only
DEVICE-ASK-BOT: identify device before iOS or Android macro
PUSHNOTIF-NO-ZERO-PROMISE-BOT: no zero notification promise
NO-TOKEN-REVOKE-BOT: human token revocation #835 only
MARKETING-OFF-GUIDE-BOT: promo opt-out guide do not pretend revoke was done
CHANNEL-DIFF-FIRST-BOT: channel_diff if email or push is ambiguous
Flow PUSHNOTIFbot PNB-1 to PNB-8
Flow eight steps bot push embed widget app FAQ.
PNB-1 Classify: bot_pushnotif_* detect keyword notifications push enable disable
PNB-2 Device check: iOS Android web before guide permission
PNB-3 PUSHNOTIF-MAP: optin channel_diff ios android frequency handoff
PNB-4 Explain: TPL-PUSHNOTIFbot-CHANNEL if confused email
PNB-5 Guardrail: MAP-GROUNDED DEVICE-ASK NO-ZERO NO-TOKEN-REVOKE
PNB-6 Respond: TPL-PUSHNOTIFbot max 3 sentences grounded
PNB-7 Handoff or close: #835 payload or close self-service OK
PNB-8 Log: intent device_asked zero_promise_blocked handoff Y/N
Example TPL-PUSHNOTIFbot-OPTIN
“To receive our alerts: [optin_copy map.] Also check [ios_perms_copy or android_channel_copy map.] DEVICE-ASK-BOT.”
TPL-PUSHNOTIFbot and touchpoints templates
Four short push embed templates.
TPL-PUSHNOTIFbot-OPTIN
[optin_copy map.] [ios_perms_copy or android_channel_copy map.] DEVICE-ASK-BOT.
TPL-PUSHNOTIFbot-CHANNEL
[channel_diff_copy map.] Emails: email bot link. CHANNEL-DIFF-FIRST-BOT.
TPL-PUSHNOTIFbot-MARKETING-OFF
[marketing_off_copy map.] Complete revocation: agent handoff. NO-TOKEN-REVOKE-BOT.
TPL-PUSHNOTIFbot-FREQUENCY
[frequency_copy map.] Order push unchanged. PUSHNOTIF-MAP-GROUNDED-BOT.
Touchpoints
Keyword activate notifications: bot_pushnotif_optin instant
Keyword stop push: bot_pushnotif_optout marketing_off handoff
App settings screen: bot_pushnotif_not_receiving proactive
Keyword too many notifications: bot_pushnotif_frequency trigger
Edge cases and reroutes
Five non-tier 1 cases bot push standard.
Email confusion: TXNPREF834-REROUTE-BOT distinct push
Old phone zombie token: PUSHNOTIF835-HANDOFF device_revoke PN-5
Account deletion: ACCTDELbot #824 distinct opt-out
Browser web push: web_push_copy lock icon map
Product stock alert: reroute stock distinct global preferences
Essential pushnotif_bot KPIs
Five PUSHNOTIFbot management metrics.
pushnotif_bot_clarity_deflect: closed included without agent repeat 7d
pushnotif_bot_device_ask_rate: DEVICE-ASK before OS guide
pushnotif_bot_zero_promise_violations: zero notification promise target 0 audit
pushnotif_bot_reroute_email_rate: % email confusion correctly routed
pushnotif_bot_handoff_rate: escalate #835 / total push bot
Target: pushnotif_bot_zero_promise_violations 0 and pushnotif_bot_device_ask_rate greater than 90%.
PUSHNOTIFbot anti-patterns
Five common bot push errors.
Promising muted notifications: NO-TOKEN-REVOKE-BOT handoff #835
iOS guide without asking for device: DEVICE-ASK-BOT mandatory
Promising zero notifications: PUSHNOTIF-NO-ZERO-PROMISE txn_push_copy first
Confusing push and email: CHANNEL-DIFF then TXNPREF834 reroute
Inventing OS settings: MAP-GROUNDED ios_perms_copy verbatim only
PUSHNOTIFbot with Qstomy
Qstomy on Shopify and OneSignal: detect bot_pushnotif intent, PUSHNOTIF-MAP RAG grounded, NO-ZERO-PROMISE guardrail, enriched handoff #835 tier 2.
Pipeline: #836 bot guider tier 1 → #835 agents execute PN-5 token revocation.
Explore AI support and request a demo.
Checklist, FAQ and going further
PUSHNOTIFbot Checklist (8 steps)
Sync PUSHNOTIF-MAP #835: RAG bot push embed app FAQ
Policy PUSHNOTIFBOT-SUP: 6 DEVICE-ASK NO-ZERO NO-TOKEN-REVOKE rules
8 intents bot_pushnotif_*: flow PNB-1 to PNB-8
4 templates TPL-PUSHNOTIFbot-*: OPTIN CHANNEL MARKETING-OFF FREQUENCY
Block token API write: bot read-only OneSignal no revoke
Red team 15 prompts: zero notif promise token revoke iOS wrong device
App settings proactive: bot_pushnotif_not_receiving trigger screen
Dashboard KPI: pushnotif_bot_* section 9 zero_promise_violations device_ask
FAQ
Difference #835?
#835 = agents revoke token document PN-5. #836 = bot guide opt-in tier 1.
Does the bot revoke tokens?
No. NO-TOKEN-REVOKE-BOT. PUSHNOTIF835-HANDOFF humans PN-5.
Client wants to switch everything off?
bot_pushnotif_optout TPL-PUSHNOTIFbot-MARKETING-OFF then handoff revoke.
Mentions promo emails?
bot_pushnotif_email_reroute TXNPREF834 distinct push permission.
Going further
This week: deploy PUSHNOTIF-MAP RAG app embed, red team zero_promise_violations audit, sync bot_pushnotif_optin proactive iOS permission scenario test.
Enzo
July 1, 2026
