E-commerce
July 1, 2026
"The bot told me my phone was at fault when the QR code is unreadable." "The AI sent me a dead link after my failed scan." "Chatbot confirms an expired offer without proposing a replacement QR." Three failures where a miscalibrated QR scan bot error blocks the customer in-store.
An AI chatbot QR scan error does not replace QRSCAN agents (#589). It reads QRSCAN-MAP, cites fallback_url scan_troubleshoot_steps destination_url, verifies live URL and handoffs replacement, displaying marketing towards humans.
This guide #590 covers intents bot_qrscan_*, flow QRSCANbot and KPI qrscan_bot. Bot pair of the playbook QRSCAN (#589). New omnichannel AI use case: redirect to the right product or offer when scan fails without inventing URLs or blaming the device.
Summary
Why automate QR scan errors with a bot?
"My QR does not scan", "404 page after scan", and "wrong offer displayed" happen right in the middle of a store visit. A calibrated bot performs a QRSCAN-MAP lookup, sends the fallback_url, quotes troubleshoot steps, and redirects to the correct destination without improvising a product link.
What the bot resolves at tier 1
Scan fail fallback: fallback_url short_code map
Camera troubleshoot: scan_troubleshoot_steps quote
404 redirect fix: destination_url live verify send
Wrong redirect: correct URL qr_replacement_id map
Expired QR info: valid_until qr_replacement_id quote handoff
McKinsey reminds us that 60 to 70% of retail journeys start offline but switch online, and a blocked scan in-store cuts conversion before any cart is created (McKinsey, omnichannel 2026). The bot intercepts bot_qrscan_fallback before any agent-invented URL.
QRSCANbot vs QRSCAN #589, QRbot #578, purchase QR #577 and pop-up #579
Five contents, five distinct QR scan moments.
Quick matrix
#590 QRSCANbot: tier 1 bot fallback redirect expired troubleshoot
#589 QRSCAN: agents replace poster escalate marketing ops
#578 QRbot: bot purchase journey resume promo post-scan OK
Pop-up #579: temporary stand poster ops local stock
Pipeline: bot fallback redirect expired → #589 replace poster marketing. Scan OK cart promo → #578 or #577 reroute.
Which bot_qrscan_* intents should be configured?
Eight bot error scan intents mapped to qrscan_* typologies #589.
Eight bot_qrscan intents
bot_qrscan_fallback: fallback_url short_code if scan fails
bot_qrscan_troubleshoot: scan_troubleshoot_steps brightness distance
bot_qrscan_redirect: wrong redirect destination_url correct
bot_qrscan_404_fix: 404 dead link destination live send
bot_qrscan_expired_info: valid_until qr_replacement_id cite
bot_qrscan_store_correct: wrong store QR right qr_id map
bot_qrscan_multi_qr: multiple QR stands clarify map
bot_qrscan_handoff: replace damaged poster batch → #589
Tier 1 auto: fallback, troubleshoot, redirect, 404_fix, expired_info, store_correct, multi_qr if qr_id store_event detect + QRSCAN-MAP + guardrails.
bot_qrscan_handoff, replace poster ops, known_issues batch → agents #589 payload qr_id store_event_id intent.
How do I consume QRSCAN-MAP #589?
The bot reads QRSCAN-MAP #589: qr_id, destination_url, fallback_url, short_code, qr_replacement_id, valid_from_until, scan_troubleshoot_steps, known_issues, store_event_id, escalation_marketing.
Lookup grounded
QR lookup: qr_id store_event_id photo OCR → QRSCAN-MAP row
URL verify HTTP: destination_url fallback_url live check
QR-MAP #577 cross: cart_prefill discount if post-scan reroute
FALLBACK-FIRST-BOT: fallback_url before blame device
URL-VERIFY-BOT: HTTP 200 before send link client
NO-URL-INVENT-BOT: map QRSCAN QR-MAP only
Alignment anti-hallucination (#123): redirect fallback = QRSCAN-MAP or verify HTTP only.
QRSCANBOT-SUP policy in six rules
Six bot rules for safe QR scan errors.
QRSCAN-MAP-GROUNDED: fallback redirect replacement from map only
FALLBACK-FIRST-BOT: fallback_url troubleshoot before blame phone
URL-VERIFY-BOT: destination fallback HTTP check before send
NO-URL-INVENT-BOT: no product links outside of map
NO-REPLACE-AFFICHE-BOT: bot does not order ops poster replacement
POST-SCAN-REROUTE-BOT: scan OK promo cart → #578 #577
Flow QRSCANbot QSBB-1 to QSBB-8
Eight-step flow bot error scan shop QR.
QSBB-1 Classify: bot_qrscan_* intent detect
QSBB-2 Collect: qr_id photo store_event_id device URL received
QSBB-3 QRSCAN-MAP: fallback destination replacement troubleshoot
QSBB-4 URL verify: destination fallback HTTP live check
QSBB-5 Guardrail: FALLBACK-FIRST NO-URL-INVENT NO-REPLACE
QSBB-6 Respond: TPL-QRSCANbot grounded map
QSBB-7 Handoff: replace poster damaged batch → #589
QSBB-8 Log: intent qr_id tag qrscan_bot store_event_id
Example TPL-QRSCANbot-FALLBACK
“QR [qr_id] [store_event_id]: [scan_troubleshoot_steps map]. If scan fail: [fallback_url map]. Code entry: [short_code]. Destination: [destination_url verify OK]. [If expired: QR active [qr_replacement_id] handoff agent.]”
TPL-QRSCANbot templates and touchpoints
Four essential templates.
TPL-QRSCANbot-FALLBACK
QR [qr_id]: [scan_troubleshoot_steps]. Direct link: [fallback_url verify]. Code: [short_code]. [If damaged: handoff poster replacement #589.]
TPL-QRSCANbot-REDIR
You are arriving at [URL client]. Correct link: [destination_url map verify]. [If wrong_redirect: [known_issues].] Alternative: [fallback_url]. Replacement QR: [qr_replacement_id].
TPL-QRSCANbot-EXP
QR [qr_id] expired since [valid_until map]. Active QR: [qr_replacement_id destination_url]. Immediate link: [fallback_url]. [If poster not replaced: handoff [escalation_marketing] #589.]
TPL-QRSCANbot-HANDOFF
Request [replace poster / damaged batch / ops] forwarded to agent. QR [qr_id]. Store [store_event_id]. SLA [handoff_sla].
Touchpoints
404 QR fallback page: bot_qrscan_404_fix embed auto
Post-scan wrong landing: bot_qrscan_redirect widget
Store kiosk chat: bot_qrscan_fallback store entry
SMS short_code: bot_qrscan_fallback manual entry
Edge cases and reroutes
Five cases outside tier 1 bot scan error standard.
Scan OK promo basket: POST-SCAN-REROUTE #578 QRbot resume promo
Post-scan promo allocation: #577 QR-SUP agents attribution
Ops poster replacement: NO-REPLACE-AFFICHE handoff #589 marketing
Stand pop-up poster: POP #579 ops stock local
BOPIS in-store pickup: Click Collect #177 distinct scan achat
Bot never executes poster replacement: damaged batch known_issues → agents #589 ops marketing.
Essential qrscan_bot KPIs
Five QRSCANbot monitoring metrics.
qrscan_bot_fallback_deflect: failed scan resolved without agent
qrscan_bot_redirect_deflect: wrong redirect 404 fix without handoff
qrscan_bot_handoff_rate: damaged poster replacement / total qrscan bot
qrscan_bot_hallucination_rate: fallback URL out of audit map
qrscan_bot_reroute_accuracy: post-scan #578 #577 correct reroute
Target: qrscan_bot_fallback_deflect greater than 70% with QRSCAN-MAP fallback_url tested pre-opening iOS Android.
QRSCANbot anti-patterns
Five frequent bot scan errors.
Blame customer phone: FALLBACK-FIRST-BOT troubleshoot then fallback
Bot invented URL: NO-URL-INVENT-BOT QRSCAN-MAP only
Dead link sent: URL-VERIFY-BOT HTTP check first
Expired QR without site replacement: qr_replacement_id map handoff
Post-scan cart confusion: POST-SCAN-REROUTE #578 #577
QRSCANbot with Qstomy
Qstomy on Shopify: detect bot_qrscan intent, QRSCAN-MAP RAG grounded, URL HTTP verify, store_event detect, handoff #589 replace displays payload qr_id.
Pipeline: #590 bot fallback redirect expired → #589 replace ops → #578 #577 post-scan promo cart.
Explore AI support and request a demo.
Checklist, FAQ and going further
QRSCANbot Checklist (8 steps)
Sync QRSCAN-MAP #589 : RAG bot + HTTP URL verify
Policy QRSCANBOT-SUP : 6 FALLBACK-FIRST-BOT rules
8 intents bot_qrscan_* : flow QSBB-1 to QSBB-8
4 templates TPL-QRSCANbot-* : FALLBACK REDIR EXP HANDOFF
404 fallback page embed : bot_qrscan_404_fix auto entry
Store kiosk widget : bot_qrscan_fallback store
Red team 10 prompts : Invented URL phone blame expired without replacement
Dashboard KPI : qrscan_bot_* section 9
FAQ
Difference #589?
#589 = agents replace screen escalate marketing ops. #590 = bot tier 1 fallback redirect expired handoff.
Bot sending wrong link?
No, if URL-VERIFY-BOT. QRSCAN-MAP fallback destination verify HTTP only.
QR not scanning?
TPL-QRSCANbot-FALLBACK troubleshoot then fallback_url short_code map.
Difference QRbot #578?
#578 = scan OK purchase funnel promo. #590 = scan fails or bad redirect.
Going further
This week: index QRSCAN-MAP RAG, embed bot 404 fallback page, red team invented URL blame device bot.
Enzo
July 1, 2026
