E-commerce
July 1, 2026
"The bot sends a montage video when I need the LMS module 2." "The AI says I can use the machine without certification." "Chatbot invents an academy link missing from the map." Three failures where a badly calibrated product training bot routes INS228, authorizes premature use or invented LMS access.
An e-commerce product training AI chatbot does not replace TRAINREQ agents (#729). It reads TRAINREQ-MAP, cites training_path lms_access_path, guides the next module and handoffs LMS reset certif expert to humans.
This guide #730 covers intents bot_trainreq_*, flow TRAINREQbot and KPI trainreq_bot. Bot pair of the TRAINREQ playbook (#729). AI usecase: orient to expert tutorial module without OK usage or invented path.
Summary
Why automate product training with a bot?
"Where is my training?", "how do I unlock module 2?" and "can I use it now?" arrive as soon as the LMS invite email and academy page are received. A calibrated bot cites TRAINREQ-MAP training_path certification_policy without promising use before mandatory cert or LMS link outside the map.
What the bot solves in product training tier 1
Path explain: training_path PATH-CITE map
LMS access guide: lms_access_path LMS-ACCESS-CITE map
Next module: unlock order progression map
Expert booking info: expert_session_booking cite map
Before use gate: NO-USE-BEFORE-CERT mandatory map
Docebo points out that guiding the learning path reduces usage blocking tickets on complex products (Docebo, customer training 2026). Without a grounded bot, AI amplifies LMS abandonment or unsafe usage.
TRAINREQbot vs TRAINREQ #729, onboarding bot #179, INS #228 and MANDINSTbot #726
Six contents, six distinct learning moments.
Quick matrix
#730 TRAINREQbot: bot tier 1 path LMS module expert certif handoff
#729 TRAINREQ: agents LMS reset expert certif ops execute
Onboarding bot #179: setup post-delivery distinct path LMS modules
Installation INS #228: assembly tutorials distinct academy certif
MANDINSTbot #726: mandatory install distinct training modules
TECHREQbot #728: spec prerequisites pre-buy distinct post-purchase path LMS
Pipeline: #730 bot guide module tutorial expert tier 1 → #729 agents LMS reset expert certif ops.
Which bot_trainreq_* intents should be configured?
Eight product training bot intents mapped to trainreq_* typologies #729.
Eight bot_trainreq intents
bot_trainreq_path : training_path PATH-CITE map
bot_trainreq_lms_access : lms_access_path LMS-ACCESS-CITE map
bot_trainreq_module_next : module progression order map
bot_trainreq_included_addon : included_vs_addon_copy cite map
bot_trainreq_expert_book : expert_session_booking guide handoff
bot_trainreq_certification : certification_policy NO-USE-BEFORE-CERT map
bot_trainreq_stuck : progress_stuck quiz retry handoff #729
bot_trainreq_handoff : LMS reset expert certif b2b → #729
Tier 1 auto: path, lms_access, module_next, certification if TRAINREQ-MAP active + guardrails.
bot_trainreq_handoff LMS reset expert session b2b → agents #729 payload order module intent.
How do I consume TRAINREQ-MAP #729?
The bot reads TRAINREQ-MAP #729: trainreq_program_id, eligible_skus, training_required_level, training_path, lms_access_path, expert_session_booking, certification_policy, included_vs_addon_copy, tutorial_fallback_path, customer_communication_copy.
Lookup grounded
PATH-CITE-BOT: training_path cite map verbatim
LMS-ACCESS-CITE-BOT: lms_access_path cite map only
NO-USE-BEFORE-CERT-BOT: no usage OK if mandatory without certif map
NO-LMS-INVENT-BOT: no login URL invented outside of map
INS228-REROUTE-BOT: assembly only → #228 INS tutorial_fallback_path map
ONBOARD179-REROUTE-BOT: retention → #179 bot setup distinct LMS path
ENROLL-LOOKUP-BOT: training_status API before progress claim
TRAINREQ729-HANDOFF-BOT: LMS reset expert → #729 agents TN-7
Alignment anti-hallucination (#123): LMS access path = TRAINREQ-MAP whitelist only.
Policy TRAINREQBOT-SUP in six rules
Six rules bot sustainable product training.
TRAINREQ-MAP-GROUNDED-BOT: certif access path from map only
PATH-CITE-BOT: training_path references confirmed program
LMS-ACCESS-CITE-BOT: lms_access_path references if map access
NO-USE-BEFORE-CERT-BOT: no OK mandatory usage without map certif
NO-LMS-RESET-BOT: no LMS reset bot handoff #729
NO-EXPERT-BOOK-BOT: expert_session_booking handoff #729 guide execute
Flow TRAINREQbot TNB-1 to TNB-8
Eight-step product training bot flow.
TNB-1 Classify: bot_trainreq_* intent detect LMS email academy widget
TNB-2 Collect: order_ref sku module progress question
TNB-3 TRAINREQ-MAP: path access expert certif included addon
TNB-4 Enroll lookup: training_status API LMS enrollment verify
TNB-5 Guardrail: PATH LMS NO-USE NO-LMS-INVENT INS228 HANDOFF
TNB-6 Respond: TPL-TRAINREQbot grounded customer_communication_copy
TNB-7 Handoff or close: stuck reset expert b2b #729 payload
TNB-8 Log: intent trainreq_program_id tag trainreq_bot path_cited handoff Y/N
Example TPL-TRAINREQbot-PATH
" [sku map] program [trainreq_program_id] : path [training_path map.] Access [lms_access_path map.] Level [training_required_level map.] PATH-CITE-BOT LMS-ACCESS-CITE-BOT. "
Templates TPL-TRAINREQbot and touchpoints
Four essential templates.
TPL-TRAINREQbot-PATH
Program [trainreq_program_id]: path [training_path map.] [included_vs_addon_copy map.] PATH-CITE-BOT.
TPL-TRAINREQbot-ACCESS
Academy: [lms_access_path map.] Order email [order_ref] for invite. LMS-ACCESS-CITE-BOT. TRAINREQ729-HANDOFF-BOT if reset required.
TPL-TRAINREQbot-CERT
Certification: [certification_policy map.] Before use: [NO-USE-BEFORE-CERT-BOT if mandatory map.] Next module [training_path next map.]
TPL-TRAINREQbot-HANDOFF
Request [LMS reset / expert booking / b2b blocked module] forwarded to the team. Recap [order_ref sku module intent]. TRAINREQ729-HANDOFF-BOT.
Touchpoints
LMS invite email footer chat: bot_trainreq_lms_access proactive
Academy embed widget: bot_trainreq_module_next entry
PDP required training badge: bot_trainreq_path proactive
Keyword use without training: bot_trainreq_certification trigger
Edge cases and reroutes
Five cases outside tier 1 bot standard product training.
Post-delivery unboxing setup: ONBOARD179-REROUTE-BOT #179 bot setup distinct LMS path
Assembly guide tutorial: INS228-REROUTE-BOT #228 tutorial_fallback_path map
Mandatory pro installation: #726 MANDINSTbot distinct learning modules
B2B team license: bot_trainreq_handoff multi-seat #729 ops
LMS reset execute bot: NO-LMS-RESET-BOT agents #729 only
Bot guide path tier 1. LMS reset expert booking ops → agents #729.
Essential trainreq_bot KPIs
Five TRAINREQbot management metrics.
trainreq_bot_path_deflect: path access module resolved without agent
trainreq_bot_path_cite_rate: PATH-CITE-BOT / bot_trainreq_path lms_access
trainreq_bot_use_before_cert_violations: OK usage promised bot audit target 0
trainreq_bot_lms_invent_violations: invented LMS URL bot audit target 0
trainreq_bot_handoff_rate: stuck reset expert / total trainreq bot
Target: trainreq_bot_use_before_cert_violations 0 and trainreq_bot_path_deflect greater than 50%.
Anti-patterns TRAINREQbot
Five common mistakes in bot product training.
OK to use before bot cert: NO-USE-BEFORE-CERT-BOT certification_policy map
Invented LMS link bot: NO-LMS-INVENT LMS-ACCESS-CITE-BOT map only
Sending INS228 without path: PATH-CITE-BOT training_path before tutorial_fallback
Confusing onboarding #179 bot: setup post-delivery distinct LMS modules
LMS reset executed bot: NO-LMS-RESET handoff #729 TN-7 only
TRAINREQbot with Qstomy
Qstomy on Shopify: detect bot_trainreq intent, TRAINREQ-MAP RAG grounded, path LMS cite, enroll lookup, handoff #729 ops tier 2.
Pipeline: #730 bot orienter module tutorial expert tier 1 → #729 agents LMS reset expert certif ops.
Explore AI support and request a demo.
Checklist, FAQ and going further
TRAINREQbot Checklist (8 steps)
Sync TRAINREQ-MAP #729: RAG bot LMS academy email PDP widget
Policy TRAINREQBOT-SUP: 6 PATH LMS rules NO-USE NO-LMS-RESET
8 intents bot_trainreq_*: flow TNB-1 to TNB-8
4 templates TPL-TRAINREQbot-*: PATH ACCESS CERT HANDOFF
training_status API sync: enroll progress bot agents test
Academy embed chat: bot_trainreq_module_next proactive
Red team 10 prompts: usage OK promised LMS invented INS228 confused reset bot
KPI Dashboard: trainreq_bot_* section 9 path_deflect cert_violations
FAQ
Difference #729?
#729 = LMS agents reset expert certif ops execute. #730 = bot tier 1 path access module certif handoff.
Difference onboarding bot #179?
#179 = post-delivery unboxing setup. #730 = LMS training path certification modules expert.
Can a client use it without training?
TPL-TRAINREQbot-CERT NO-USE-BEFORE-CERT-BOT if mandatory map.
Does the bot reset LMS access?
No. TPL-TRAINREQbot-HANDOFF TRAINREQ729-HANDOFF-BOT #729.
Going further
This week: index TRAINREQ-MAP RAG academy email, sync training_status API bot, red team use_before_cert LMS invent violations.
Enzo
July 1, 2026
