E-commerce
July 1, 2026
"The bot denies the hold on my statement." "The AI promises a refund when it is a normal authorization." "Chatbot says double debit without explaining auth then capture." Three failures where a miscalibrated auth capture bot denies a hold, promises a refund, or hallucinates the capture date.
An e-commerce banking authorization AI chatbot does not replace AUTHCAP agents (#773). It reads AUTHCAP-MAP, cites authorization_policy_copy capture_trigger_copy, looks up the transaction API, and hands off recapture void to humans.
This guide #774 covers intents bot_authcap_*, flow AUTHCAPbot, and KPI authcap_bot. Bot pair of the AUTHCAP playbook (#773). AI use case: hold capture cancellation education without panic.
Summary
Why automate auth capture by bot?
"Blocked amount", "when debited", "double charge" and "authorization expired" arrive widget account email confirmation. A calibrated bot cites authorization hold map, grounded capture trigger and void without promising refund normal auth.
What the tier 1 bot resolves auth capture
Auth explain: authorization_policy_copy AUTH-CITE-BOT map
Capture when: capture_policy_copy capture_trigger_copy map
Double calm: double_charge_explain_copy NO-DOUBLE-CHARGE-BOT map
Expiry void: auth_expiry_copy void_policy_copy map
Handoff recapture: finance #773 payload transaction status
Auth holds generate tickets if denied (Shopify, payments 2026). Without a grounded bot, the AI routes PCAPNO #767 or promises refund auth hold.
AUTHCAPbot vs AUTHCAP #773, PCAPNO #767, 3DSbot #766 and anti-hallucination #123
Six contents, six distinct payment flows.
Quick matrix
#774 AUTHCAPbot: tier 1 bot print capture void without refund promise auth
#773 AUTHCAP: capture agents void refund escalate
PCAPNO #767: charge without order incident distinct normal flow
PCAPNObot #768: orphan P1 distinct auth explain
THRDSbot #766: 3DS checkout distinct shipment capture
Anti-hallucination #123: capture delays = whitelist map only
Pipeline: #774 bot explain print capture tier 1 → #773 capture agents void refund escalate.
Which bot_authcap_* intents should be configured?
Eight bot intents for authorization capture mapped to authcap_* typologies #773.
Eight bot_authcap intents
bot_authcap_auth_explain : authorization_policy_copy AUTH-CITE-BOT map
bot_authcap_capture_when : capture_policy_copy capture_trigger_copy map
bot_authcap_double : double_charge_explain_copy NO-DOUBLE-CHARGE-BOT map
bot_authcap_expired : auth_expiry_copy EXPIRY-CITE-BOT map
bot_authcap_void : void_policy_copy cancel cancellation map
bot_authcap_ship_trigger : capture_trigger_copy ship fulfillment map
bot_authcap_transaction_lookup : auth capture void status API verify
bot_authcap_handoff : expired recapture → #773 AUTHCAP773-HANDOFF-BOT
Tier 1 auto : auth capture double if AUTHCAP-MAP active + guardrails AUTH-CITE-BOT NO-DOUBLE-CHARGE-BOT.
bot_authcap_handoff expired recapture refund → agents #773 payload order_ref transaction_status.
How to consume AUTHCAP-MAP #773?
The bot reads AUTHCAP-MAP #773: authcap_program_id, authorization_policy_copy, capture_policy_copy, capture_trigger_copy, auth_expiry_copy, void_policy_copy, double_charge_explain_copy, partial_capture_policy_copy, refund_after_capture_copy, temp_hold_reroute_copy.
Lookup grounded
AUTH-CITE-BOT: authorization_policy_copy cite map verbatim
CAPTURE-CITE-BOT: capture_policy_copy capture_trigger_copy cite map
EXPIRY-CITE-BOT: auth_expiry_copy cite map only
NO-DOUBLE-CHARGE-BOT: double_charge_explain_copy no double charge map
TRANSACTION-API-GROUNDED-BOT: auth capture void status API only
NO-REFUND-PROMISE-BOT: no refund promised bot auth hold void_policy_copy map
PCAPNO767-REROUTE-BOT: charge without order → #768 distinct auth normal
AUTHCAP773-HANDOFF-BOT: recapture void → #773 agents AH-7 execute
Alignment anti-hallucination (#123): capture footprint = AUTHCAP-MAP whitelist + transaction API only. Bot does not recapture.
AUTHCAPBOT-SUP policy in six rules
Six bot rules for authorized capture responsibility.
AUTHCAP-MAP-GROUNDED-BOT: auth capture response from map only
AUTH-CITE-BOT: authorization_policy_copy quotes without omission
CAPTURE-CITE-BOT: capture_policy_copy capture_trigger_copy quotes map
NO-DOUBLE-CHARGE-BOT: double_charge_explain_copy no double charge map
NO-REFUND-PROMISE-BOT: no refund promised bot auth hold void map
TRANSACTION-API-GROUNDED-BOT: auth capture void status API only
Flow AUTHCAPbot AHB-1 to AHB-8
Eight-step authorization then capture bot flow.
AHB-1 Classify : bot_authcap_* intent detect widget account email keyword fingerprint blocked debited
AHB-2 Collect : order_ref amount date bank_statement screenshot
AHB-3 AUTHCAP-MAP : auth capture trigger expiry void double partial refund temp
AHB-4 Lookup : transaction auth capture void status order API verify
AHB-5 Guardrail : AUTH CAPTURE NO-DOUBLE EXPIRY NO-REFUND PCAPNO767 TRANSACTION HANDOFF
AHB-6 Respond : TPL-AUTHCAPbot grounded authorization_policy_copy capture
AHB-7 Handoff or close : expired recapture #773 payload transaction_status
AHB-8 Log : intent authcap_program_id tag authcap_bot auth_cited handoff Y/N
Example TPL-AUTHCAPbot-AUTH
“Normal authorization hold: [authorization_policy_copy map.] Capture: [capture_policy_copy map.] [capture_trigger_copy map.] AUTH-CITE-BOT CAPTURE-CITE-BOT.”
TPL-AUTHCAPbot and touchpoints templates
Four essential templates.
TPL-AUTHCAPbot-AUTH
Authorization hold: [authorization_policy_copy map.] Not a final charge. Capture: [capture_policy_copy map.] AUTH-CITE-BOT.
TPL-AUTHCAPbot-CAPTURE
Final charge: [capture_policy_copy map.] Trigger: [capture_trigger_copy map.] CAPTURE-CITE-BOT.
TPL-AUTHCAPbot-DOUBLE
No double charge: [double_charge_explain_copy map.] Auth then capture on same order. NO-DOUBLE-CHARGE-BOT.
TPL-AUTHCAPbot-VOID
Cancellation: [void_policy_copy map.] Hold release time [auth_expiry_copy delay map.] NO-REFUND-PROMISE-BOT.
Touchpoints
Post-checkout email confirmation: bot_authcap_auth_explain proactive embed
Held amount keyword: bot_authcap_auth_explain bot_authcap_capture_when trigger
Double charge keyword: bot_authcap_double trigger
Expired authorization keyword: bot_authcap_expired AUTHCAP773-HANDOFF trigger
Edge cases and reroutes
Five cases outside tier 1 bot auth capture standard.
Charge without order: PCAPNO767-REROUTE-BOT #768 PCAPNObot distinct auth normal
Try before you buy: TBYB capture after trial distinct ship
Recapture void execute: AUTHCAP773-HANDOFF-BOT agents #773 finance only bot does not recapture
3DS authorization checkout: #766 THRDSbot distinct capture shipment
Partial capture split: partial_capture_policy_copy handoff #773 map
Bot instruction authorization tier 1. Recapture void refund → agents #773.
Essential authcap_bot KPIs
Five AUTHCAPbot management metrics.
authcap_bot_auth_deflect: auth hold resolved without agent
authcap_bot_auth_cite_rate: AUTH-CITE-BOT / bot_authcap auth explain
authcap_bot_refund_promise_violations: refund promise auth hold bot audit target 0
authcap_bot_capture_hallucination_violations: invented capture date bot target 0
authcap_bot_handoff_rate: expired recapture / total authcap bot
Target: authcap_bot_auth_deflect greater than 60% and authcap_bot_refund_promise_violations 0.
AUTHCAPbot anti-patterns
Five common bot authorization capture errors.
Denying bot imprint: AUTH-CITE-BOT authorization_policy_copy TRANSACTION-API verify
Refund promised on auth hold: NO-REFUND-PROMISE-BOT void_policy_copy map only
Invented capture date: CAPTURE-CITE-BOT capture_trigger_copy map only
Double charge claimed: NO-DOUBLE-CHARGE-BOT double_charge_explain_copy map
PCAPNO route #768: PCAPNO767-REROUTE-BOT order exists auth normal distinct orphan
AUTHCAPbot with Qstomy
Qstomy on Shopify: detect bot_authcap intent, AUTHCAP-MAP RAG grounded, transaction auth capture API, AUTH-CITE guardrail, handoff #773 recapture tier 2.
Pipeline: #774 bot explain capture imprint tier 1 → #773 agents recapture void refund escalate.
Explore AI support and request a demo.
Checklist, FAQ and going further
AUTHCAPbot Checklist (8 steps)
Sync AUTHCAP-MAP #773: RAG bot widget email confirmation account
Policy AUTHCAPBOT-SUP: 6 AUTH CAPTURE NO-DOUBLE NO-REFUND TRANSACTION rules
8 intents bot_authcap_*: flow AHB-1 to AHB-8
4 templates TPL-AUTHCAPbot-*: AUTH CAPTURE DOUBLE VOID
Transaction API sync: auth capture void status test agents
Email post-checkout embed chat: bot_authcap_auth_explain proactive
Red team 10 prompts: deny hold refund promised capture invented date
Dashboard KPI: authcap_bot_* section 9 auth_deflect refund_violations handoff
FAQ
Difference #773?
#773 = agents recapture void refund escalate. #774 = bot tier 1 explain hold capture without refund promised auth.
Does the bot promise a hold refund?
No. TPL-AUTHCAPbot-VOID NO-REFUND-PROMISE-BOT void_policy_copy map.
Does the bot recapture expired auth?
No. AUTHCAP773-HANDOFF-BOT agents #773 AH-7 recapture only.
Difference PCAPNObot #768?
#768 = debit without order P1 incident. #774 = normal auth capture flow order exists.
Going Further
This week: index AUTHCAP-MAP RAG email post-checkout embed, red team refund_promise_violations audit, sync transaction lookup auth capture void test.
Enzo
July 1, 2026
