E-commerce
July 1, 2026
"The bot does not know what is in my consultant cart." "The AI announces a different price from what he told me in store." "Chatbot cannot find the seller's send-cart link." Three failures where a poorly calibrated consultant cart bot blocks cart-to-order.
An e-commerce consultant cart AI chatbot does not replace ADVCRT agents (#983). It reads ADVCRT-MAP, quotes cart_line_copy cart_url, cart_total_ref and handoff price mismatch modify to humans.
This guide #984 covers intents bot_advcrt_*, flow ADVCRTBOT ACB-1 to ACB-8 and KPI advcrt_bot. Bot pair of the ADVCRT playbook (#983). Use case: send-cart boutique tier 1 widget.
Summary
Why botify the shopping cart follow-up created by an advisor?
"What did the advisor put in my cart?", "why did the price change?" and "I didn't receive the link" arrive post-boutique visit send-cart. A calibrated bot looks up ADVCRT-MAP, cites cart_line_copy cart_url without improvising content or price outside the registry.
What the bot Tier 1 resolves
Explain content: cart_line_copy cart_skus map
Resend link: cart_url map grounded
Cite price at creation: cart_total_ref price_at_creation map
Checkout guidance: cart_url cart_offer_code steps
TTL Expiration: cart_ttl_days map procedure
Modification rules: modify_policy_copy map cite
The bot intercepts bot_advcrt_content_explain before invented content or reroutes to STOREADVBOT #982 if advice without a cited cart.
Luxury beauty retail example
DTC luxury beauty 38 boutiques send-cart, 9 tickets advcrt_/month. Bot sync ADVCRT-MAP Day-0. advcrt_bot_deflect +40%, advcrt_bot_price_invent_violation 0 in 5 weeks.
ADVCRTBOT #984 vs ADVCRT #983, STOREADVBOT #982, saved cart bot, expired cart
Seven cart bot contents, seven distinct roles.
Quick Matrix
#984 ADVCRTBOT: bot tier 1 advisor cart price content checkout widget
ADVCRT #983: agents verify resend price ops modify execute
STOREADVBOT #982: advisor seller without distinct cart send-cart draft
EXPIREDbot: expired web cart general distinct TTL draft advisor
SHAREDbot: shared cart social distinct send-cart seller
ABANDONbot: abandoned web cart distinct draft advisor POS
Pipeline: bot content link price checkout cite → #983 resend price delta modify handoff execute.
Which bot_advcrt_* intents should be configured?
Eight advisor cart intents mapped to advcrt_* typologies #983.
Eight bot_advcrt intents
bot_advcrt_cart_detect: detect store cart_url email cited
bot_advcrt_content_explain: cart_line_copy cart_skus map
bot_advcrt_link_resend: cart_url map cite resend guide
bot_advcrt_price_cite: cart_total_ref live delta explained
bot_advcrt_checkout_guide: guide to finalize cart_url offer
bot_advcrt_expired_info: cart_ttl_days procedure map
bot_advcrt_modify_guide: modify_policy_copy map cite
bot_advcrt_handoff: price mismatch modify ops → #983
Tier 1 auto: cart_detect, content_explain, link_resend, price_cite, checkout_guide if cart + ADVCRT-MAP + guardrails.
bot_advcrt_handoff, persistent advcrt_price_mismatch, advcrt_item_removed → agents #983 payload advcrt_id.
How do I consume ADVCRT-MAP #983?
The bot reads ADVCRT-MAP #983: advcrt_id, advisor_id_ref, store_location_ref, cart_url, cart_token_ref, draft_order_id, cart_skus, cart_line_copy, cart_total_ref, price_at_creation, cart_offer_code, cart_ttl_days, advisor_note_copy, modify_policy_copy, agent_handoff_url.
Lookup grounded advisor cart
Cart detect: keywords send-cart store email → ADVCRT-MAP row
Shopify verify: draft_order_id cart_skus cart_total live
CONTENT-GROUNDED-BOT: cart_line_copy cart_skus map only
LINK-GROUNDED-BOT: cart_url map only no invented link
PRICE-GROUNDED-BOT: cart_total_ref map + live API delta
NO-PRICE-INVENT-BOT: never promise price outside cart_total_ref map
NO-CONTENT-INVENT-BOT: never invent items outside cart_skus map
Mobile widget: entry "Advisor cart" + store_location_ref + email received send-cart.
Policy ADVCRTBOT-SUP in six rules
Six rules for a safe cart advisor bot.
CART-REGISTRY-GATE: lookup ADVCRT-MAP before cart response
CONTENT-GROUNDED-BOT: cart_line_copy cited if content ask
LINK-GROUNDED-BOT: cart_url from map only
PRICE-GROUNDED-BOT: cart_total_ref cites + live delta API only
NO-PRICE-INVENT-BOT: no price promised outside of adviser registry
STOREADV-REROUTE-BOT: advice without cart → STOREADVBOT #982, saved cart → SAVEDbot
Flow ADVCRTBOT ACB-1 to ACB-8
Eight-step flow: ingest detect lookup verify answer guide reroute handoff log.
ACB-1 Ingest: advisor card message send-cart price link content
ACB-2 Cart detect: bot_advcrt_cart_detect store email cart_url
ACB-3 Registry lookup: CART-REGISTRY-GATE ADVCRT-MAP
ACB-4 Shopify verify: draft_order_id cart_skus cart_total live
ACB-5 Tier 1 answer: content_explain link_resend price_cite checkout_guide
ACB-6 Reroute: STOREADVBOT #982 SAVEDbot EXPIREDbot SHAREDbot
ACB-7 Handoff: price mismatch modify item_removed → agent #983
ACB-8 Log: deflect content_cite link_cite KPI
TPL-ADVCRT-CONTENT Example
“Cart {{store_location_ref}}: {{cart_line_copy map}}. Link: {{cart_url map}}. Total creation: {{cart_total_ref map}}. Code: {{cart_offer_code map}}.”
TPL-ADVCRT Templates and touchpoints
Five short templates for advisor cart embed mobile widget post-send-cart.
TPL-ADVCRT-CONTENT
[cart_line_copy map.] [cart_skus map.] CONTENT-GROUNDED.
TPL-ADVCRT-LINK
[cart_url map.] [advcrt_id.] LINK-GROUNDED.
TPL-ADVCRT-PRICE
[cart_total_ref map.] [total live delta explained.] PRICE-GROUNDED.
TPL-ADVCRT-CHECKOUT
[cart_url map.] [cart_offer_code map.] [cart_ttl_days days.] CHECKOUT-GROUNDED.
TPL-ADVCRT-HANDOFF
[agent_handoff_url.] Request [price / modify / oos] forwarded. Cart [advcrt_id]. Delay [handoff_sla].
Touchpoints
"Advisor Cart": cart_detect + content_explain
Post-send-cart chip: link_resend + checkout_guide
"What's in my cart?": content_explain + CONTENT template
"The price has changed": price_cite + PRICE template or handoff
Edge cases: advice without a cart, saved, expired, cart calculation
Five cases outside tier 1 bot basket standard advisor.
Advice without basket created: reroute STOREADVBOT #982
Basket saved online customer: reroute SAVEDbot
Expired basket outside send-cart: reroute EXPIREDbot
Product removed due to out of stock: handoff #983 OOS-01 no auto bot replacement
Tax and fee calculation error: reroute calcul panier bot
Bot does not add basket outside ADVCRT-MAP: handoff #983 brief registry if new frequent send-cart store.
Essential advcrt_bot KPIs
Five ADVCRTBOT steering metrics and correlation #983.
advcrt_bot_deflect: clarified carts without advcrt_ ticket
advcrt_bot_content_cite_rate: % tier 1 supplied cart_line_copy sessions
advcrt_bot_link_cite_rate: % supplied cart_url sessions
advcrt_bot_handoff_rate: % price modify routed #983
advcrt_bot_price_invent_violation: invented prices outside map target 0
Target: price_invent_violation at zero and content_cite_rate above 85% post ADVCRT-MAP Day-0 sync.
ADVCRTBOT anti-patterns
Five common cart advisor bot errors.
Inventing items off-map: NO-CONTENT-INVENT cart_skus only
Promising advisor price off-map: PRICE-GROUNDED cart_total_ref only
Generating invented cart link: LINK-GROUNDED cart_url map only
Confusing STOREADVBOT #982: #984 send-cart no recommendation without cart
Modifying cart automatically: handoff #983 MODIFY no bot auto edit
ADVCRTBOT with Qstomy
Qstomy on Shopify: detect bot_advcrt intent, ADVCRT-MAP RAG cart index, draft order verify API, templates CONTENT LINK PRICE CHECKOUT, handoff #983 ops payload advcrt_id.
Pipeline: #984 bot content link price checkout → #983 resend delta modify execute.
Scenario: DTC luxury beauty 38 boutiques send-cart. Registry D-0. advcrt_bot_deflect +40%, price_invent_violation 0.
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Checklist, FAQ and going further
ADVCRTBOT Checklist (8 steps)
Sync ADVCRT-MAP #983: RAG bot cart content skus index
Policy ADVCRTBOT-SUP: 6 rules REGISTRY-GATE CONTENT-GROUNDED NO-PRICE-INVENT
8 intents bot_advcrt_*: flow ACB-1 to ACB-8
5 templates TPL-ADVCRT-*: CONTENT LINK PRICE CHECKOUT HANDOFF
Advisor cart widget: cart_detect post-send-cart entry
draft_order_id verify: live total delta API test
Red team 10 carts: invent content price link out of map test
KPI Dashboard: advcrt_bot_* section 9 + delta advcrt_
FAQ
Difference #983?
#983 = agents verify resend price ops modify execute. #984 = bot tier 1 content widget.
Does the bot invent cart content?
No, out of ADVCRT-MAP. NO-CONTENT-INVENT. Handoff if unknown.
Difference with STOREADVBOT #982?
#982 = advice recommendation without cart. #984 = draft cart send-cart.
Difference with SAVEDbot?
SAVED = online customer cart. #984 = POS seller prepared cart.
Checkout price difference?
Bot quotes cart_total_ref + live delta. Persistent → handoff #983 PRICE.
Go further
This week: sync ADVCRT-MAP #983, advisor cart widget, CONTENT LINK CHECKOUT templates, measure advcrt_bot_deflect.
Enzo
July 1, 2026
