E-commerce
July 1, 2026
"The bot promises to change the finish even though the map says fixed config." "The AI invents included options that are absent from the variations table." "Chatbot redirects to configurator #482 even though I purchased Standard fixed." Three failures where a poorly calibrated pre-configured bot over-promises modifications, improvises inclusions, or mixes up INCOMPAT #483.
An e-commerce pre-configured products AI chatbot does not replace PRECFG agents (#683). It reads PRECFG-MAP, quotes whats_included_copy whats_not_modifiable_copy, compares limited variations, and hands off edit returns to humans.
This guide #684 covers intents bot_pre_cfg_*, flow PRECFGbot, and KPI pre_cfg_bot. Companion bot to the PRECFG playbook (#683). AI use case: explaining what is included and modifiable without executing the edit.
Summary
Why automate pre-configured products using bots?
"What is included in Standard?", "can I change after ordering?", and "difference Premium vs Standard?" come up on PDP and post-purchase. A calibrated bot quotes PRECFG-MAP whats_included_copy fixed_options_copy compare_to_custom_copy without invented inclusions or modification promise.
What the bot resolves tier 1 pre-configuration
Inclus explain: whats_included_copy map
Fixed explain: whats_not_modifiable_copy map
Compare variants: variant_options_available map
Vs custom: compare_to_custom_copy map
Escalade edit: handoff #683 change_policy payload
Baymard estimates that clarifying included options before add-to-cart reduces 12 to 18% of abandonments on multi-variant PDPs (Baymard, PDP 2025).
PRECFGbot vs PRECFG #683, CFGBOT #482, INCOMPAT #483 and bundle #97
Five contents, five distinct configuration models.
Quick matrix
#684 PRECFGbot: bot tier 1 included fixed compare handoff
#683 PRECFG: agents edit return PC-7 CFG481 escalate
CFGBOT #482: dynamic configurator distinct fixed customer choice
INCOMPAT #483: blocked combo distinct configurator fixed variant
Bundle #97: pre-purchase pack choice distinct preconfig PDP
Pipeline: #684 bot included compare tier 1 → #683 agents edit return INCOMPAT483 CFGBOT482 escalate.
Which bot_pre_cfg_* intents should be configured?
Eight pre-configured bot intents mapped to pre_cfg_* typologies #683.
Eight bot_pre_cfg intents
bot_pre_cfg_included: whats_included_copy map explain
bot_pre_cfg_fixed: whats_not_modifiable_copy map
bot_pre_cfg_which_sku: sku_assignment_rules order API
bot_pre_cfg_compare: variant_options_available diff map
bot_pre_cfg_vs_custom: compare_to_custom_copy map
bot_pre_cfg_change_ask: change_policy_post_order explain map
bot_pre_cfg_return_info: return_policy_preconfigured explain map
bot_pre_cfg_handoff: edit exception return → #683
Tier 1 auto: included, fixed, compare, vs_custom if PRECFG-MAP + SKU PDP lookup.
bot_pre_cfg_handoff change post-order or return complex → agents #683 payload order_ref variant question.
How should PRECFG-MAP #683 be consumed?
The bot reads PRECFG-MAP #683: precfg_program_id, preconfigured_skus, fixed_options_copy, variant_options_available, whats_included_copy, whats_not_modifiable_copy, sku_assignment_rules, compare_to_custom_copy, change_policy_post_order, return_policy_preconfigured, incompat483_reroute_policy, customer_communication_copy.
Lookup grounded
SKU-VARIANT-CITE-BOT: preconfigured_skus PDP order API before respond
INCLUDED-CITE-BOT: whats_included_copy fixed_options cite map only
FIXED-CITE-BOT: whats_not_modifiable_copy cite map only
NO-INCLUDED-INVENT-BOT: no included options outside Whitelist Map
NO-MODIFY-PROMISE-BOT: change_policy_post_order map before edit promise
NO-EDIT-EXECUTE-BOT: bot never executes edit alone handoff #683
CFGBOT482-REROUTE-BOT: dynamic configurator → #482 CFGBOT distinct fixed
INCOMPAT483-REROUTE-BOT: blocked custom combo → #483 INCOMPAT distinct fixed
PRECFG683-HANDOFF-BOT: edit return → #683 agents PC-7
Alignment anti-hallucination (#123): included fixed = PRECFG-MAP whitelist only.
PRECFGBOT-SUP policy in six rules
Six pre-configured bot rules for safety.
PRECFG-MAP-GROUNDED-BOT: include fixed comparison from map only
SKU-VARIANT-CITE-BOT: variant SKU order API before which_sku responds
INCLUDED-CITE-BOT: whats_included_copy cite map only
NO-MODIFY-PROMISE-BOT: do not edit promises before change_policy map
NO-EDIT-EXECUTE-BOT: handoff #683 agents edit never bot alone
EXCEPTION-HANDOFF-BOT: edit return CFGBOT INCOMPAT → #683 #482 #483
PRECFGbot PCB-1 to PCB-8 Flow
Flow eight steps pre-configured product bot.
PCB-1 Classify: bot_pre_cfg_* intent detect PDP post-order preconfig
PCB-2 Collect: sku variant question order_ref pre or post purchase
PCB-3 PRECFG-MAP: included fixed compare change return reroutes
PCB-4 Lookup: PDP SKU or order API preconfigured_skus variant
PCB-5 Guardrail: INCLUDED FIXED NO-INCLUDED-INVENT NO-MODIFY NO-EDIT-EXECUTE
PCB-6 Respond: TPL-PRECFGbot grounded map customer_communication_copy
PCB-7 Handoff: edit return exception → #683 payload
PCB-8 Log: intent precfg_program_id tag pre_cfg_bot clarity handoff Y/N
Example TPL-PRECFGbot-INCLUDED
"Variant [preconfigured_skus map]: included [whats_included_copy map]. Fixed options [fixed_options_copy map]. [customer_communication_copy map]. INCLUDED-CITE-BOT map only. Not modifiable: [whats_not_modifiable_copy map]. FIXED-CITE-BOT."
TPL-PRECFGbot and touchpoint templates
Four essential templates.
TPL-PRECFGbot-INCLUDED
Program [precfg_program_id] variant [preconfigured_skus]: included [whats_included_copy map]. Fixed [fixed_options_copy map]. INCLUDED-CITE-BOT.
TPL-PRECFGbot-COMPARE
Standard vs Premium: [variant_options_available diff map]. [compare_to_custom_copy si sur mesure]. SKU-VARIANT-CITE-BOT.
TPL-PRECFGbot-FIXED
Non-modifiable: [whats_not_modifiable_copy map]. Post-order: [change_policy_post_order map]. NO-MODIFY-PROMISE-BOT. [Customized: CFGBOT482-REROUTE-BOT.]
TPL-PRECFGbot-HANDOFF
Request [modification / exchange return] forwarded to team. Recap [order_ref variant SKU question]. NO-EDIT-EXECUTE-BOT PRECFG683-HANDOFF-BOT.
Touchpoints
PDP variant table widget: bot_pre_cfg_included proactive
PDP compare Standard Premium: bot_pre_cfg_compare entry
Chat keyword included Standard: bot_pre_cfg_included trigger
Post-order email variant: bot_pre_cfg_which_sku assist
Edge cases and reroutes
Five cases outside tier 1 bot standard pre-configuration.
Dynamic configurator requested: CFGBOT482-REROUTE-BOT #482 distinct fixed
Blocked custom combo: INCOMPAT483-REROUTE-BOT #483 distinct variant chosen
Post-order config error: #481 CFG-FLOW handoff ops edit
Manual customization: #597 MANPERS distinct fixed options
Customer insists on modification: NO-EDIT-EXECUTE-BOT handoff #683 PC-7
Bot never modifies order nor promises edit: PRECFG683-HANDOFF-BOT PC-7 agents.
Essential pre_cfg_bot KPIs
Five PRECFGbot steering metrics.
pre_cfg_bot_included_deflect: included compare resolved without agent
pre_cfg_bot_included_cite_rate: INCLUDED-CITE-BOT / bot_pre_cfg_included
pre_cfg_bot_modify_promise_violations: edit promise bot audit target 0
pre_cfg_bot_cfgbot_misroute_rate: routed #482 on fixed / total low target
pre_cfg_bot_edit_execute_violations: edit bot only audit target 0
Target: pre_cfg_bot_modify_promise_violations 0 and pre_cfg_bot_included_deflect greater than 55%.
PRECFGbot anti-patterns
Five common pre-configuration bot errors.
Invented inclusions: INCLUDED-CITE-BOT whats_included_copy map
Promise modification: NO-MODIFY-PROMISE-BOT change_policy map
Edit executed bot: NO-EDIT-EXECUTE-BOT handoff #683 PC-7 only
Confining CFGBOT #482: CFGBOT482-REROUTE fixed distinct dynamic
Confusing INCOMPAT #483: combo blocked distinct fixed PDP variant
PRECFGbot with Qstomy
Qstomy on Shopify: detect bot_pre_cfg intent, PRECFG-MAP RAG grounded, variant SKU order lookup, INCLUDED FIXED cite, handoff #683 edit return payload.
Pipeline: #684 bot included compare tier 1 → #683 agents edit return CFG481 INCOMPAT483 escalate.
Explore AI support and request a demo.
Checklist, FAQ and going further
PRECFGbot Checklist (8 steps)
Sync PRECFG-MAP #683: RAG bot PDP variants widget
Policy PRECFGBOT-SUP: 6 rules INCLUDED NO-MODIFY NO-EDIT-EXECUTE
8 intents bot_pre_cfg_*: PCB-1 to PCB-8 flow
4 templates TPL-PRECFGbot-*: INCLUDED COMPARE FIXED HANDOFF
PDP variant metafield sync: preconfigured_skus bot agents
whats_included index: RAG grounded audit variants
Red team 10 prompts: included invented edit promised configurator confused
Dashboard KPI: pre_cfg_bot_* section 9
FAQ
Difference #683?
#683 = agent edit return PC-7 escalate. #684 = bot tier 1 included fixed compare handoff.
Difference CFGBOT #482?
#482 = client compose dynamic configurator. #684 = limited fixed variant explain.
Bot modifies order?
No. NO-EDIT-EXECUTE-BOT TPL-PRECFGbot-HANDOFF #683 change_policy_post_order.
Standard vs Premium bot?
TPL-PRECFGbot-COMPARE variant_options_available map SKU-VARIANT-CITE-BOT.
Going further
Config error (#481)
This week: index PRECFG-MAP RAG variants, embed PDP compare widget, red team edit promised bot violations.
Enzo
July 1, 2026
