E-commerce
July 1, 2026
"The bot promises -20% while the pop-up offer was -15%." "The AI confirms my booth registration without checking Klaviyo." "Chatbot invents the date of the next trade show." Three failures where a poorly calibrated post-pop-up bot hallucinates future offers or events.
An AI post-pop-up store chatbot does not replace POP agents (#579). It reads POP-MAP, cites follow_up_offer sample_to_sku_map next_event_info, verifies Klaviyo lead and hands off offer extension to humans.
This guide #580 covers intents bot_pop_*, flow POPbot and KPI pop_bot. Paired bot of the POP playbook (#579). New AI event use case: finding the next step product offer without issuing discounts or promising unmapped dates.
Summary
Why automate the pop-up follow-up with a bot?
"My card code is not working anymore", "I tasted, what should I order?" and "when is the next pop-up?" return day +1 to day +14 post-event. A calibrated bot looks up POP-MAP, quotes TTL offer, maps sample SKU and next event without improvising stand discounts.
What the tier 1 bot resolves
Offer status: follow_up_offer_code valid expired conditions
Sample to SKU: sample_to_sku_map PDP link
Product seen at stand: featured_skus PDP quote
Lead check: Klaviyo list lookup resend link
Next event: next_event_info map quote TBD ok
HubSpot estimates that post-event nurturing can double lead conversion if an instant response is provided within 5 min (HubSpot, event follow-up 2026). The bot intercepts bot_pop_offer_status before an agent invents an offer.
POPbot vs POP #579, QRbot #578, live #557, QR #577 and promo #111
Five contents, five distinct offline-online event moments.
Quick matrix
#580 POPbot: tier 1 bot offer sample product next lead
#579 POP: agents extend lead execute marketing
QRbot #578: bot purchase scan during event
Live #557: live session replay codes
Pipeline: bot offer sample next → #579 extend lead escalate marketing. Scan QR live → #578 #577 reroute.
Which bot_pop_* intents should be configured?
Eight bot post pop-up intents mapped, typologies #579.
Eight bot_pop intents
bot_pop_offer_status : follow_up_offer_code status TTL map
bot_pop_sample_sku : sample_to_sku_map PDP link
bot_pop_product_seen : featured_skus stand product link
bot_pop_lead_check : Klaviyo lead_capture_list verify resend
bot_pop_next_event : next_event_info map cite
bot_pop_follow_up_info : event summary offer product recap
bot_pop_prospect_nurture : did not buy cite follow_up_offer map
bot_pop_handoff : extend offer lead dispute → #579
Tier 1 auto: offer_status, sample_sku, product_seen, lead_check, next_event, follow_up_info if event_id or email + POP-MAP + guardrails.
bot_pop_handoff, offer extend, lead dispute → agents #579 payload event_id email order_ref.
How to consume POP-MAP #579?
The bot reads POP-MAP #579: event_id, event_name, follow_up_offer_code, follow_up_offer_ttl, featured_skus, sample_to_sku_map, lead_capture_list, next_event_info.
Lookup grounded
Event lookup: event_id event_name → POP-MAP row
Shopify Discount API: follow_up_offer status conditions
Klaviyo API: lead_capture_list email membership
SAMPLE-SKU-GROUNDED-BOT: SKU from sample_to_sku_map only
NEXT-EVENT-SCOPE-BOT: next_event_info map TBD ok
LEAD-VERIFY-BOT: Klaviyo lookup before resend confirm
Anti-hallucination alignment (#123): product offer dates = POP-MAP or Shopify API only.
POPBOT-SUP policy in six rules
Six bot rules post safe pop-up.
POP-MAP-GROUNDED: offer products dates from map only
NO-OFFER-ISSUE-BOT: bot does not issue or extend event offer
LEAD-VERIFY-BOT: confirm lead Klaviyo API before yes resend
SAMPLE-SKU-GROUNDED-BOT: sample SKU map only no guessing
NEXT-EVENT-SCOPE-BOT: cite next_event_info map TBD ok
QR-LIVE-REROUTE-BOT: scan live → #578 #577, live code → #557
Flow POPbot PBB-1 to PBB-8
Eight-step bot post-pop-up flow.
PBB-1 Classify: bot_pop_* intent detect
PBB-2 Event collect: event_id email sample_name order_ref
PBB-3 POP-MAP: offer sample featured next lead list
PBB-4 Verify: Shopify offer Klaviyo lead API
PBB-5 Guardrail: NO-OFFER LEAD-VERIFY SAMPLE-SKU NEXT-EVENT
PBB-6 Respond: TPL-POPbot grounded map
PBB-7 Handoff: extend offer lead dispute → #579
PBB-8 Log: intent event_id tag pop_bot
TPL-POPbot-OFFER Example
"Post-[event_name] [event_id] offer: code [follow_up_offer_code]. [Status: valid until [follow_up_offer_ttl] / expired.] Discount [discount_value map]. [If expired: handoff agent extension.] Link [checkout_url with code]."
TPL-POPbot templates and touchpoints
Four essential templates.
TPL-POPbot-OFFER
[event_name] Offer: code [follow_up_offer_code] [Shopify status]. Valid [follow_up_offer_ttl]. Terms [min_spend exclusions]. Checkout link [url].
TPL-POPbot-SAMPLE
Sample [sample_name] booth [event_name]: SKU [sample_to_sku_map]. PDP [pdp_url]. [If OOS: alt [alt_sku map] or stock alert.]
TPL-POPbot-LEAD
Registration [event_name] [email]: [found [lead_capture_list] / not found Klaviyo]. [If found: resend [flow_url]. Check spam folders.] [If not: re-register [landing_url].]
TPL-POPbot-HANDOFF
Request [extend offer / lead dispute] passed to agent. Event [event_id]. Email [email]. Order [order_ref]. SLA duration [handoff_sla].
Touchpoints
Day+1 email follow-up: bot_pop_offer_status embed
Event recap landing page: bot_pop_follow_up_info widget
Checkout offer error: bot_pop_offer_status chip
Post-event FAQ: bot embed POP-MAP RAG
Edge cases and reroutes
Five cases outside tier 1 bot post-event standard.
Requested offer extension: NO-OFFER-ISSUE-BOT handoff #579 OFFER-EXTEND-ESCALATE
Dispute lead not found: LEAD-VERIFY handoff #579 POP-LEAD-01
QR scan during pop-up: QRbot #578 reroute
Post-event WISMO order: tracking bot standard
General site promo: promo #111 hors event offer
Bot never issues offer: extend lead dispute → agents #579 marketing ops.
Essential pop_bot KPIs
Five POPbot steering metrics.
pop_bot_offer_deflect: offer_status resolved without agent
pop_bot_sample_to_pdp_rate: sample_sku → PDP click checkout
pop_bot_lead_deflect: lead_check resend without handoff
pop_bot_handoff_rate: extend lead dispute / total pop bot
pop_bot_hallucination_rate: event date offer out of map audit
Target: pop_bot_offer_deflect greater than 60% D+1 to D+7 post-event with POP-MAP sync debrief.
POPbot Anti-patterns
Five frequent mistakes for post pop-up bot.
Offer stand validated orally: cite follow_up_offer map only
Invented next event date: NEXT-EVENT-SCOPE-BOT TBD ok
SKU sample guess: SAMPLE-SKU-GROUNDED-BOT map
Lead confirm without Klaviyo: LEAD-VERIFY-BOT API
QR live confusion: QR-LIVE-REROUTE #578 #577
POPbot with Qstomy
Qstomy on Shopify: detect bot_pop intent, POP-MAP RAG grounded, Shopify offer verify, Klaviyo lead lookup, sample PDP link, handoff #579 extend payload event_id.
Pipeline: #580 bot offer sample next → #579 execute marketing escalate.
Explore AI support and request a demo.
Checklist, FAQ and going further
POPbot Checklist (8 steps)
Sync POP-MAP #579: RAG bot debrief D+1 event
Policy POPBOT-SUP: 6 NO-OFFER-ISSUE-BOT rules
8 intents bot_pop_*: flow PBB-1 to PBB-8
4 templates TPL-POPbot-*: OFFER SAMPLE LEAD HANDOFF
Email D+1 embed: bot_pop_offer_status entry
Klaviyo API lead: lead_capture_list verify resend
Red team 10 prompts: issued offer, fake event date, SKU guess
KPI Dashboard: pop_bot_* section 9
FAQ
Difference #579?
#579 = agents extend lead execute marketing. #580 = bot tier 1 offer sample next handoff.
Does the bot extend the offer?
No. NO-OFFER-ISSUE-BOT. Handoff #579 marketing.
Product tasted at the stand?
TPL-POPbot-SAMPLE sample_to_sku_map PDP link.
When is the next pop-up?
next_event_info map. TBD = newsletter signup link.
Going further
This week: index POP-MAP latest RAG event, embed bot D+1 follow-up email, red team fake trade show date.
Enzo
July 1, 2026
