E-commerce
July 1, 2026
"The bot offers me 7 products even though the maximum box limit is 4." "The AI allows cosmetics + chocolate even though the site blocks it." "No one is helping me stay under a €80 gift budget." Three failures where the AI invents gift set rules, ignores GIFTBOX-MAP, or confuses the product gift finder with build-a-box composition (#487).
A personalized gift set AI chatbot does not replace GIFTBOX-FLOW agents (#487). It reads GIFTBOX-MAP, guides min/max composition, filters budget and categories, double-checks gift box vs. card messages, reroutes gift shipping (#205), and handles post-order OOS handoff.
This guide #488 covers intents bot_giftbox_*, flow GIFTBOXBOT, and KPI giftbox_bot. Companion bot to the GIFTBOX playbook (#487). Distinct from the product gift finder: here, we focus on guided selling multi-SKU build-a-box composition.
Summary
Why automate gift box assembly with a bot?
Building a gift box involves several decisions: how many items, which mix, what budget, what message. A calibrated bot reduces configurator abandonment.
What the bot solves
Vague rules: min max items clarified before checkout
Budget: suggestions under the € cap grounded
Unauthorized mix: forbidden_mix COMPAT-MAP cited
Choice paralysis: 3 valid combos suggested
Shopify Enterprise reiterates that multi-product gift journeys require clear guidance at checkout (Shopify, gift 2025).
What the bot does not do
No post-pay OOS substitution (#487 agents). No hide price ops (#205 execution). No invented rules outside of GIFTBOX-MAP. No partial return policy.
GIFTBOXBOT vs GIFTBOX #487, gift finder and bundle #97
Four resources, four moments in the gift journey.
Quick matrix
#488 GIFTBOXBOT : composes guide budget pre-checkout
#487 GIFTBOX-FLOW : OOS agents post-order disputes
Gift finder : product choice occasion
#97 bundle : fixed pack conversion
#205 gift : ship hide price post-buy
Gift finder = which product to offer. GIFTBOXBOT = how to fill the multi-SKU box.
Which bot_giftbox_* intents should be classified?
Eight intents cover 90% of gift box bot sessions.
Eight bot_giftbox intents
bot_giftbox_how_compose: how the composer works
bot_giftbox_min_max: min max number of items
bot_giftbox_budget: suggestions under € budget
bot_giftbox_category_mix: allowed category mix
bot_giftbox_message: gift box vs card message limits
bot_giftbox_suggest: suggest valid combo for occasion
bot_giftbox_post_order: handoff #487 edit OOS
bot_giftbox_gift_ship: reroute #205 gift shipping
Tier 1 auto: how_compose, min_max, budget, category_mix, message, suggest. Tier 2 handoff: post_order, gift_ship complex setup.
How to consume GIFTBOX-MAP #487?
The bot reads GIFTBOX-MAP #487: min_items, max_items, allowed_categories, forbidden_mix, box_message_max, price_rule, substitute_policy.
Lookup compose session
GBB-3 reads items cart composer[], budget cap, box_code. Validates count and mix. Never any forbidden combo promised by LLM.
Shared corpus
Macros GIFTBOX-RULE-01, GIFTBOX-COMPOSE-01 (#487) + /pages/gift-box FAQ RAG.
GIFTBOXBOT-SUP Policy in Six Rules
Six bot rules for a secure gift box.
GIFTBOX-MAP grounded: rules from map only
NO-RULE-INVENT: block min max mix not on map
BUDGET filter: suggest SKUs sum under cap
MESSAGE limits: box vs card char limits cited
INCOMPAT block: forbidden_mix reroute #483 if configurator
POST-ORDER handoff: OOS edit → agent #487
Flow GIFTBOXBOT GBB-1 to GBB-8
Eight-step flow.
GBB-1 Classify: bot_giftbox_* intent
GBB-2 Context: box_code, items[], budget, occasion tag
GBB-3 GIFTBOX-MAP: rules validation
GBB-4 Reroute: gift finder, #205, #487, #483
GBB-5 Respond: TPL-GIFTBOXBOT-* grounded
GBB-6 Branch: add to compose | suggest combo | handoff
GBB-7 Log: intent, items count, budget
GBB-8 Conversion: tag giftbox_bot_compose if checkout
Example bot_giftbox_budget
TPL-GIFTBOXBOT-BUDGET: "Budget €80, box with 4-6 items. Suggestions: [sku A €22, sku B €18, sku C €24, sku D €14] = €78. [composer link]"
TPL-GIFTBOXBOT templates and touchpoints
Four essential templates.
TPL-GIFTBOXBOT-RULE
Gift box [name]: [min]-[max] items. Categories [list]. [forbidden_mix if any].
TPL-GIFTBOXBOT-SUGGEST
For [occasion] under [budget] €: [combo 3-4 sku]. Total [X] €. [link].
TPL-GIFTBOXBOT-MSG
Gift box message max [N] char. Inside card [M] char. Two distinct fields.
TPL-GIFTBOXBOT-HANDOFF
Post-order modification or OOS: transfer to agent within 4 hours. Order [id].
Touchpoints
Builder page: "Help build my gift box" chip
Box cart: bot recap items + budget
Checkout gift flag: reroute #205 hide price FAQ
Edge cases and reroutes
Five cases outside tier 1 bot.
OOS post-pay: handoff #487 GIFTBOX-OOS
Dietary allergen: #261 + map
Corporate logo B2B: sales handoff
Single product choice: reroute gift finder
Incompatible option configurator: reroute #483
Essentials giftbox bot KPI
Five GIFTBOXBOT management metrics.
giftbox_bot_auto_resolve: tier 1 without agent
giftbox_bot_compose_complete: checkout box after bot assist
giftbox_bot_rule_invent_violation: NO-RULE-INVENT, target 0
giftbox_bot_budget_hit_rate: % combos under requested cap
giftbox_bot_handoff_oos: sessions → #487
Monthly review: top blocked mix → enrich GIFTBOX-MAP forbidden_mix row.
GIFTBOXBOT anti-patterns
Six common mistakes.
Inventing max items: NO-RULE-INVENT
Allowing forbidden mix: forbidden_mix violation
Exceeding budget without alert: BUDGET filter missed
Confusing gift finder: single product vs custom box
Promising OOS swap bot: handoff #487
Single message: box vs card limits ignored
GIFTBOXBOT with Qstomy
Qstomy on Shopify: classify bot_giftbox_*, GIFTBOX-MAP validator, budget suggester, handoff compose payload items[] budget occasion.
Pipeline: upstream gift finder → #488 compose → checkout → #205 gift → #487 if OOS.
Explore AI support and request a demo.
Checklist, FAQ and going further
GIFTBOXBOT Checklist (8 steps)
Sync GIFTBOX-MAP #487: RAG + validator API
Policy GIFTBOXBOT-SUP: 6 rules
8 intents bot_giftbox_*: flow GBB-1 to GBB-8
4 templates TPL-GIFTBOXBOT-*: RULE SUGGEST MSG HANDOFF
Composer Touchpoints: helper chip in composer
Reroutes: #487 #205 gift finder #483
Tests 6 scenarios: min max, budget, mix block, suggest, message, post-order handoff
KPI Dashboard: giftbox_bot_* section 9
FAQ
Bot = gift finder?
No. Finder = which product. GIFTBOXBOT = fill multi-SKU box.
Difference from #487?
#487 agents OOS disputes. #488 bot guide compose tier 1.
Card wrap?
Bot quotes message limits. Wrap execution → #337 ops agents.
Going further
p: GIFTBOX Playbook (#487)
This week: sync GIFTBOX-MAP, activate "Help build my box" chip, test budget 80 € 4 items, verify NO-RULE-INVENT forbidden mix in staging.
Enzo
July 1, 2026
