E-commerce
July 1, 2026
"The bot promises a price match even though price_match_allowed is N map." "The AI compares two different sizes and quotes an invented gap." "Chatbot ignores the online-only promo and sends to the counter." Three failures where a miscalibrated cross-channel price bot hallucinates alignment, ignores SKU, or confuses stock #271.
An e-commerce online vs in-store price AI chatbot does not replace PRXDIFF agents (#747). It reads PRXDIFF-MAP, quotes channel promo price_alignment_policy_copy, looks up web price POS same variant, and hands off price match adjustment to store finance humans.
This guide #748 covers intents bot_prxdiff_*, flow PRXDIFFbot, and KPI prxdiff_bot. Bot pair of the playbook PRXDIFF (#747). Omnichannel AI use case: explaining conditions differences without promised price match or incorrect SKU comparison.
Summary
Why automate cross-channel price discrepancies with a bot?
"Why is it cheaper on the website?", "do you match web prices?" and "store promo not on the website?" arrive on PDP widget chat help page prices. A calibrated bot quotes PRXDIFF-MAP policy promo channel without promising price matches or comparing different variants.
What the Tier 1 bot resolves for cross-channel prices
Why explain: promo_online_only promo_store_only POLICY-CITE-BOT map
Policy align: price_alignment_policy_copy cite map
SKU verify: SKU-MATCH-BOT web POS same variant lookup
Price match conditions: price_match_conditions_copy if allowed map
Adjustment guide: adjustment_policy_copy post-purchase map
Shopify allows distinct web POS prices if catalogs are not synced (Shopify POS, products prices 2026). Without a grounded bot, the AI promises alignment or invents a discrepancy.
PRXDIFFbot vs PRXDIFF #747, omni #272, web promos and AVAIL #271
Six contents, six distinct price omnichannel flows.
Quick matrix
#748 PRXDIFFbot: tier 1 bot explaining differences conditions handoff without promised match
#747 PRXDIFF: agents price match adjustment escalate store finance ops
Omni bot #272: distinct general pickup stock price consistency map
Web promos: distinct online codes department store sales
AVAIL #271: distinct cross-channel stock pricing
Discount bot: distinct web promo code POS catalog gap
Pipeline: #748 bot explaining differences conditions tier 1 → #747 agents price match adjustment escalate store finance ops.
Which bot_prxdiff_* intents should be configured?
Eight cross-channel price bot intents mapped to prxdiff_* typologies #747.
Eight bot_prxdiff intents
bot_prxdiff_policy: price_alignment_policy_copy POLICY-CITE-BOT map
bot_prxdiff_why_different: promo web_price canal pos_price SKU-MATCH lookup
bot_prxdiff_same_sku: variant verify before compare map
bot_prxdiff_promo_online: promo_online_only_copy cite map
bot_prxdiff_promo_store: promo_store_only_copy cite map
bot_prxdiff_price_match: price_match_conditions_copy NO-MATCH-PROMISE map
bot_prxdiff_adjustment: adjustment_policy_copy post-purchase map
bot_prxdiff_handoff: match granted adjustment dispute → #747
Tier 1 auto: policy, why, promo, match conditions if PRXDIFF-MAP active + guardrails NO-PRICE-MATCH-PROMISE-BOT.
bot_prxdiff_handoff price match execute adjustment finance → agents #747 payload sku store order_ref.
How should PRXDIFF-MAP #747 be consumed?
The bot reads PRXDIFF-MAP #747: prxdiff_program_id, price_alignment_policy_copy, price_match_allowed, price_match_conditions_copy, channel_price_rules_copy, promo_online_only_copy, promo_store_only_copy, adjustment_policy_copy, store_locations, exclusions_copy, customer_communication_copy.
Lookup grounded
POLICY-CITE-BOT: price_alignment_policy_copy cites map verbatim
SKU-MATCH-BOT: same web variant POS API before comparing
NO-PRICE-MATCH-PROMISE-BOT: no alignment promised if price_match_allowed N map
PROMO-CITE-BOT: promo_online_only promo_store_only cites map
ADJUSTMENT-CITE-BOT: adjustment_policy_copy post-purchase map
AVAIL271-REROUTE-BOT: stock → omni #272 distinct rate
PRXDIFF747-HANDOFF-BOT: match execute adjustment → #747 agents PD-7
Alignment anti-hallucination (#123): price gap alignment = PRXDIFF-MAP + API whitelist only.
Policy PRXDIFFBOT-SUP in six rules
Six bot rules for responsible cross-channel pricing.
PRXDIFF-MAP-GROUNDED-BOT: promo alignment from map only
POLICY-CITE-BOT: price_alignment_policy_copy quote without omission
SKU-MATCH-BOT: variant verify API before comparing prices
NO-PRICE-MATCH-PROMISE-BOT: no price match promise bot handoff #747 ops
PROMO-CITE-BOT: promo channel quote map only
AVAIL271-REROUTE-BOT: stock → AVAIL #271 distinct rate
Flow PRXDIFFbot PDB-1 to PDB-8
Eight-step flow bot price online store.
PDB-1 Classify: bot_prxdiff_* intent detect PDP page help price widget
PDB-2 Collect: sku variant store_location channel order_ref question
PDB-3 PRXDIFF-MAP: policy price_match promo adjustment exclusions
PDB-4 Lookup: web price POS price SKU-MATCH API verify
PDB-5 Guardrail: POLICY SKU-MATCH NO-MATCH-PROMISE PROMO ADJUSTMENT AVAIL271 HANDOFF
PDB-6 Respond: TPL-PRXDIFFbot grounded customer_communication_copy
PDB-7 Handoff or close: match execute adjustment dispute #747 payload
PDB-8 Log: intent prxdiff_program_id tag prxdiff_bot policy_cited handoff Y/N
Example TPL-PRXDIFFbot-WHY
« [variant map]: web [web_price map] store [pos_price map] SKU-MATCH-BOT. Reason: [promo_online_only_copy or promo_store_only_copy map.] [price_alignment_policy_copy map.] POLICY-CITE-BOT NO-PRICE-MATCH-PROMISE-BOT. »
TPL-PRXDIFFbot and Touchpoints Templates
Four essential templates.
TPL-PRXDIFFbot-POLICY
Program [prxdiff_program_id]: [price_alignment_policy_copy map.] [channel_price_rules_copy map.] [exclusions_copy map.] POLICY-CITE-BOT NO-PRICE-MATCH-PROMISE-BOT.
TPL-PRXDIFFbot-WHY
Discrepancy [variant map]: web [web_price map] store [pos_price map] SKU-MATCH-BOT. [promo_online_only_copy or promo_store_only_copy map.] PROMO-CITE-BOT.
TPL-PRXDIFFbot-MATCH
Price match [price_match_allowed map]: [price_match_conditions_copy map.] [If N: NO-PRICE-MATCH-PROMISE-BOT alternative map.] PRXDIFF747-HANDOFF-BOT if execute map.
TPL-PRXDIFFbot-ADJUST
Order [order_ref map]: [adjustment_policy_copy map.] ADJUSTMENT-CITE-BOT. PRXDIFF747-HANDOFF-BOT if finance dispute map.
Touchpoints
PDP omnichannel price footer: bot_prxdiff_policy proactive
Cross-channel price help page: bot_prxdiff_why_different entry
Keyword price match aligner: bot_prxdiff_price_match trigger
Post-purchase order page: bot_prxdiff_adjustment entry
Edge cases and reroutes
Five cases outside tier 1 bot standard cross-channel price.
Stock question only: AVAIL271-REROUTE-BOT omni #272 distinct rate
Final sale: FINAL-SALE-REROUTE-BOT exclusion price match map
Web promo code: discount bot distinct POS catalog discrepancy
Price match execute: bot_prxdiff_handoff PRXDIFF747-HANDOFF-BOT store ops
Dispute finance adjustment: PRXDIFF747-HANDOFF-BOT agents #747 PD-7 only
Bot explain policy promo why tier 1. Price match execute adjustment finance → agents #747.
Essential prxdiff_bot KPIs
Five metrics for monitoring PRXDIFFbot.
prxdiff_bot_why_deflect: why promo policy resolved without agent
prxdiff_bot_policy_cite_rate: POLICY-CITE-BOT / bot_prxdiff policy why
prxdiff_bot_match_promise_violations: alignment promised bot audit target 0
prxdiff_bot_sku_mismatch_rate: comparison different variant bot / total low target
prxdiff_bot_handoff_rate: match execute adjustment / total prxdiff bot
Target: prxdiff_bot_match_promise_violations 0 and prxdiff_bot_why_deflect greater than 50%.
PRXDIFFbot anti-patterns
Five common cross-channel price bot mistakes.
Price match promised bot : NO-PRICE-MATCH-PROMISE-BOT price_match_allowed map
Invented price LLM : PDB-4 API web POS only no hallucination
Comparing different variant : SKU-MATCH-BOT before TPL-PRXDIFFbot-WHY
Ignoring channel promo : PROMO-CITE-BOT promo_online_only promo_store_only map
Confusing stock #271 : AVAIL271-REROUTE-BOT distinct stock question rate
PRXDIFFbot with Qstomy
Qstomy on Shopify: detect bot_prxdiff intent, PRXDIFF-MAP RAG grounded, web POS price lookup SKU-MATCH, NO-MATCH guardrail, handoff #747 ops tier 2.
Pipeline: #748 bot explain tier 1 condition differences → #747 agents price match adjustment escalate store finance ops.
Explore AI support and request a demo.
Checklist, FAQ and going further
PRXDIFFbot Checklist (8 steps)
Sync PRXDIFF-MAP #747: RAG bot PDP help page cross-channel price
PRXDIFFBOT-SUP Policy: 6 RULES POLICY SKU-MATCH NO-MATCH-PROMISE PROMO AVAIL271
8 intents bot_prxdiff_*: flow PDB-1 to PDB-8
4 templates TPL-PRXDIFFbot-*: POLICY WHY MATCH ADJUST
Web POS price API sync: SKU-MATCH lookup test agents
PDP footer embed chat: bot_prxdiff_policy proactive
Red team 10 prompts: price promise match invented variant confused stock
KPI Dashboard: prxdiff_bot_* section 9 match_violations why_deflect sku_mismatch
FAQ
Difference #747?
#747 = price match adjustment agents escalate store finance ops. #748 = bot tier 1 explain differences conditions handoff without promised match.
Bot confirms price match?
No. TPL-PRXDIFFbot-MATCH NO-PRICE-MATCH-PROMISE-BOT PRXDIFF747-HANDOFF-BOT if executed.
Bot quotes actual prices?
PDB-4 API web POS lookup. No LLM price invention.
Omnichannel bot difference #272?
#272 = general pickup stock. #748 = formalized PRXDIFF-MAP price consistency.
Going further
Promo codes support
This week: index PRXDIFF-MAP RAG PDP footer, red team match_promise_violations audit, sync web POS price API SKU-MATCH lookup.
Enzo
July 1, 2026
