E-commerce
July 1, 2026
"The bot confirms the refund even though my claim has not been reviewed." "The AI says free returns without conditions outside the MAP." "Chatbot confuses money-back guarantee with standard return policy." Three failures where a poorly calibrated money-back bot over-promises refunds, invents conditions, or routes returns instead of MBG claims.
An e-commerce money-back guarantee AI chatbot does not replace MBGUAR agents (#737). It reads MBGUAR-MAP, quotes money_back_promise_copy eligibility_conditions, guides claim_process_steps, and hands off claim review abuse to humans.
This guide #738 covers intents bot_mbguar_*, flow MBGUARbot, and KPI mbguar_bot. Pair bot of the MBGUAR playbook (#737). AI conversion use case: explaining eligibility procedures without promising refunds or confusing with standard returns.
Summary
Why automate the money-back guarantee with a bot?
"How does money-back guarantee work?", "am I eligible?" and "refund now" arrive on the PDP badge checkout and post-purchase email. A calibrated bot cites MBGUAR-MAP promise conditions claim without confirming refund or promising unconditional return outside of the map.
What the tier 1 money-back bot resolves
Promise explain: money_back_promise_copy PROMISE-CITE map
Eligibility gate: eligibility_conditions trial_period_days map
Claim guide: claim_process_steps proof_requirements map
Vs standard return: RETURNPOL-REROUTE policy distinct return MBG
Pre-purchase checkout: bot_mbguar_eligibility proactive badge widget
Ecommerce Circle points out that a high-performing conversion guarantee requires marketing-support consistency at checkout (Ecommerce Circle, satisfaction guarantee 2026). Without a grounded bot, AI promises immediate refund or confuses MBG with standard returns.
MBGUARbot vs MBGUAR #737, PERFGUARbot #732, bot returns and TBYBbot
Six contents, six distinct refund schemes.
Quick Matrix
#738 MBGUARbot: tier 1 bot promise eligibility claim handoff without overpromising
#737 MBGUAR: agents claim review refund abuse ops execute
PERFGUARbot #732: measurable result guarantee distinct from general dissatisfaction
Returns bot: change of mind return distinct from commercial MBG
TBYBbot #630: auth void trial distinct from money-back claim
Objections #227: pre-purchase speech conversion distinct from bot claim ops
Pipeline: #738 bot eligibility tier 1 procedure → #737 agents claim review refund abuse ops.
Which bot_mbguar_* intents should be configured?
Eight money-back guarantee bot intents mapped to mbguar_* typologies #737.
Eight bot_mbguar intents
bot_mbguar_promise: money_back_promise_copy PROMISE-CITE map
bot_mbguar_eligibility: eligibility_conditions trial_period_days gate map
bot_mbguar_conditions: proof_requirements exclusions CONDITIONS-CITE map
bot_mbguar_claim_guide: claim_process_steps guide handoff
bot_mbguar_vs_return: RETURNPOL-REROUTE standard return distinct
bot_mbguar_vs_perf_guar: PERFGUAR731-REROUTE claim distinct
bot_mbguar_exclusions: exclusions_copy abuse_policy_copy map
bot_mbguar_handoff: claim denied abuse chargeback → #737
Tier 1 auto: promise, eligibility, conditions, claim_guide if MBGUAR-MAP active + guardrails NO-REFUND-PROMISE.
bot_mbguar_handoff claim review denied abuse_flag chargeback → agents #737 payload order intent.
How should MBGUAR-MAP #737 be consumed?
The bot reads MBGUAR-MAP #737: mbguar_program_id, eligible_skus, money_back_promise_copy, eligibility_conditions, trial_period_days, claim_process_steps, proof_requirements, exclusions_copy, abuse_policy_copy, remedy_type, customer_communication_copy.
Lookup grounded
PROMISE-CITE-BOT: money_back_promise_copy cite map verbatim
CONDITIONS-CITE-BOT: eligibility_conditions cite map only
NO-REFUND-PROMISE-BOT: no refund confirmed bot without review map
ABUSE-FLAG-BOT: abuse_policy_copy cite handoff if flag map
RETURNPOL-REROUTE-BOT: standard return → returns bot distinct MBG commercial
PERFGUAR731-REROUTE-BOT: perf guarantee → #732 PERFGUARbot distinct MBG
TBYB629-REROUTE-BOT: auth trial → #630 TBYBbot distinct claim
MBGUAR737-HANDOFF-BOT: claim review abuse → #737 agents MB-7
Alignment anti-hallucination (#123): refund promise = MBGUAR-MAP whitelist only.
MBGUARBOT-SUP policy in six rules
Six bot rules money-back guarantee satisfied or refunded manager.
MBGUAR-MAP-GROUNDED-BOT: promise conditions claim from map only
PROMISE-CITE-BOT: money_back_promise_copy cited without amplification
NO-REFUND-PROMISE-BOT: no refund confirmed bot handoff #737 review
CONDITIONS-CITE-BOT: eligibility_conditions cited before claim guide
RETURNPOL-REROUTE-BOT: change of mind return → return policy separate from MBG program
ABUSE-FLAG-BOT: abuse_policy_copy handoff #737 if multi-claims map
Flow MBGUARbot MBB-1 to MBB-8
Eight-step flow bot money-back guarantee.
MBB-1 Classify: bot_mbguar_* intent detect PDP badge checkout widget
MBB-2 Collect: order_ref sku claim question pre_post_buy
MBB-3 MBGUAR-MAP: promise conditions claim abuse exclusions remedy
MBB-4 Order lookup: money_back_flag purchase date trial_period verify
MBB-5 Guardrail: PROMISE CONDITIONS NO-REFUND RETURNPOL ABUSE HANDOFF
MBB-6 Respond: TPL-MBGUARbot grounded customer_communication_copy
MBB-7 Handoff or close: claim review denied abuse #737 payload
MBB-8 Log: intent mbguar_program_id tag mbguar_bot promise_cited handoff Y/N
Example TPL-MBGUARbot-ELIGIBILITY
“[sku map] program [mbguar_program_id]: [money_back_promise_copy map.] Conditions [eligibility_conditions map.] Window [trial_period_days map] days. PROMISE-CITE-BOT CONDITIONS-CITE-BOT NO-REFUND-PROMISE-BOT.”
TPL-MBGUARbot templates and touchpoints
Four essential templates.
TPL-MBGUARbot-PROMISE
Program [mbguar_program_id]: [money_back_promise_copy map.] [exclusions_copy map.] PROMISE-CITE-BOT NO-REFUND-PROMISE-BOT.
TPL-MBGUARbot-ELIGIBILITY
Conditions: [eligibility_conditions map.] Trial window [trial_period_days map] days. Proofs [proof_requirements map.] CONDITIONS-CITE-BOT.
TPL-MBGUARbot-CLAIM
To activate: [claim_process_steps map.] Review required before refund. NO-REFUND-PROMISE-BOT MBGUAR737-HANDOFF-BOT if exception.
TPL-MBGUARbot-VS-RETURN
Money-back guarantee: [money_back_promise_copy map.] Standard store return: separate return policy. RETURNPOL-REROUTE-BOT.
Touchpoints
PDP badge checkout widget: bot_mbguar_eligibility proactive pre-buy
Post-purchase email conditions footer: bot_mbguar_promise entry
Keyword refund now: bot_mbguar_claim_guide NO-REFUND trigger
Claim portal embed: bot_mbguar_conditions proactive
Edge cases and reroutes
Five cases outside tier 1 bot standard money-back.
Change of mind return: RETURNPOL-REROUTE-BOT returns bot policy standard distinct MBG
Measurable result guarantee: PERFGUAR731-REROUTE-BOT #732 perf guarantee distinct MBG
Active try-before-you-buy: TBYB629-REROUTE-BOT #630 void auth distinct claim
Multi-claims abuse: ABUSE-FLAG-BOT MBGUAR737-HANDOFF-BOT agents #737
Refund execute bot: MBGUAR737-HANDOFF-BOT agents #737 only
Bot explain eligibility tier 1. Claim review refund abuse ops → agents #737.
Essential mbguar_bot KPIs
Five MBGUARbot steering metrics.
mbguar_bot_eligibility_deflect: promise conditions claim resolved without agent
mbguar_bot_promise_cite_rate: PROMISE-CITE-BOT / bot_mbguar promise eligibility
mbguar_bot_refund_promise_violations: refund promise bot audit target 0
mbguar_bot_return_misroute_rate: return routed to mbguar bot / total target low
mbguar_bot_handoff_rate: claim review abuse denied / total mbguar bot
Target: mbguar_bot_refund_promise_violations 0 and mbguar_bot_eligibility_deflect greater than 50%.
MBGUARbot anti-patterns
Five common mistakes bot money-back guarantee.
Refund confirmed bot: NO-REFUND-PROMISE-BOT handoff #737 review
Unconditional return promised: RETURNPOL-REROUTE-BOT eligibility_conditions map
Inventing conditions bot: CONDITIONS-CITE-BOT eligibility_conditions map only
Confusing perf guarantee #731: PERFGUAR731-REROUTE claim distinct MBG
Ignoring abuse flag bot: ABUSE-FLAG-BOT handoff #737 multi-claims map
MBGUARbot with Qstomy
Qstomy on Shopify: detect bot_mbguar intent, MBGUAR-MAP RAG grounded, promise conditions cite, NO-REFUND guardrail, handoff #737 ops tier 2.
Pipeline: #738 bot eligibility procedure tier 1 → #737 agents claim review refund abuse ops.
Explore AI support and request a demo.
Checklist, FAQ and going further
MBGUARbot Checklist (8 steps)
Sync MBGUAR-MAP #737: RAG bot PDP badge checkout claim portal
Policy MBGUARBOT-SUP: 6 Rules PROMISE NO-REFUND CONDITIONS RETURNPOL ABUSE
8 intents bot_mbguar_*: flow MBB-1 to MBB-8
4 templates TPL-MBGUARbot-*: PROMISE ELIGIBILITY CLAIM VS-RETURN
money_back_flag API sync: order lookup bot agents test
PDP badge embed chat checkout: bot_mbguar_eligibility proactive
Red team 10 prompts: refund promise unconditional return confusion perf guarantee
Dashboard KPI: mbguar_bot_* section 9 refund_violations deflect misroute
FAQ
Difference with #737?
#737 = agents claim review refund abuse ops. #738 = bot tier 1 eligibility handoff procedure without overpromising.
Does the bot confirm refund?
No. TPL-MBGUARbot-CLAIM NO-REFUND-PROMISE-BOT MBGUAR737-HANDOFF-BOT.
Difference with standard returns?
Commercial MBG = badge program claim conditions. Standard return → RETURNPOL-REROUTE-BOT.
Difference with satisfaction guarantee?
Measurable perf evidence → PERFGUAR731-REROUTE-BOT #732. General dissatisfaction → bot_mbguar_* map.
Going further
This week: index MBGUAR-MAP RAG PDP badge checkout, red team refund_promise_violations audit, sync claim portal handoff payload.
Enzo
July 1, 2026
