E-commerce
July 1, 2026
"The bot promises an immediate refund outside of the policy map." "The AI proposes an invented alternative SKU." "The chatbot routes to the internal ERP instead of the Amazon channel." Three failures where a badly calibrated marketplace stock bot promises a refund, hallucinates a SKU, or mistakes ERPSYNC #753.
An AI chatbot error on e-commerce marketplace stock does not replace MKPLSTK agents (#755). It reads MKPLSTK-MAP, cites oos_resolution_policy_copy refund alternative wait, looks up order channel, and hands off the resync listing dispute to human ops.
This guide #756 covers intents bot_mkplstk_*, flow MKPLSTKbot, and KPI mkplstk_bot. Bot pair of the playbook MKPLSTK (#755). AI marketplace use case: propose refund alternative wait without executing or inventing a SKU.
Summary
Why automate marketplace stock errors with a bot?
"Amazon out of stock cancellation", "refund or other product?" and "how long to restock?" arrive via chat, email, and marketplace widgets. A calibrated bot cites map options without executing refunds or proposing SKUs outside the alternative_sku_policy_copy.
What the tier 1 marketplace stock bot resolves
OOS explain: oos_resolution_policy_copy RESOLUTION-CITE-BOT map
Refund option: refund_policy_copy conditions map
Alternative option: alternative_sku_policy_copy SKU API lookup
Wait restock: wait_restock_policy_copy SLA-CITE-BOT map
Channel identify: CHANNEL-CITE-BOT marketplace_channels map
Marketplace out-of-stock situations generate disputes if customer options are missing (Amazon, inventory management 2026). Without a grounded bot, the AI invents alternatives or routes to the internal ERP.
MKPLSTKbot vs MKPLSTK #755, ERPSYNCbot #754, marketplace rules and AVAIL #271
Six contents, six distinct channel stock feeds.
Quick Matrix
#756 MKPLSTKbot: tier 1 bot refund alternative waiting handoff without refund executed
#755 MKPLSTK: ops agents resync listing escalate marketplace dispute
ERPSYNCbot #754: distinct internal ERP sync marketplace listing
Marketplace rules: SLA disputes distinct channel stock error
AVAIL #271: own site stock distinct third-party channel
Multi-channel: multi-channel marketplace support
Pipeline: #756 bot refund alternative waiting tier 1 → #755 ops agents resync listing escalate dispute.
Which bot_mkplstk_* intents should be configured?
Eight bot stock marketplace intents mapped to mkplstk_* typologies #755.
Eight bot_mkplstk intents
bot_mkplstk_oos_explain: oos_resolution_policy_copy RESOLUTION-CITE-BOT map
bot_mkplstk_refund_option: refund_policy_copy explain map
bot_mkplstk_alternative_option: alternative_sku_policy_copy SKU lookup map
bot_mkplstk_wait_restock: wait_restock_policy_copy SLA-CITE-BOT map
bot_mkplstk_channel_lookup: CHANNEL-CITE-BOT channel_lookup_policy map
bot_mkplstk_sync_delay: stock_sync_delay_sla_copy cite map
bot_mkplstk_resolution_menu: menu refund alt wait grounded map
bot_mkplstk_handoff: resync refund execute dispute → #755
Tier 1 auto: oos refund alt wait channel if MKPLSTK-MAP active + guardrails NO-REFUND-PROMISE-BOT.
bot_mkplstk_handoff refund execute resync dispute → agents #755 payload order_ref channel choice.
How to consume MKPLSTK-MAP #755?
The bot reads MKPLSTK-MAP #755: mkplstk_program_id, marketplace_channels_copy, stock_sync_delay_sla_copy, oos_resolution_policy_copy, refund_policy_copy, alternative_sku_policy_copy, wait_restock_policy_copy, channel_lookup_policy_copy, customer_communication_copy, exclusions_copy.
Lookup grounded
RESOLUTION-CITE-BOT: oos_resolution_policy_copy cites map verbatim
CHANNEL-CITE-BOT: marketplace_channels_copy channel order_ref map
SLA-CITE-BOT: stock_sync_delay_sla_copy cites map only
NO-REFUND-PROMISE-BOT: no refund executed bot handoff #755 ops
SKU-API-GROUNDED-BOT: alternative SKU inventory API only map
ERPSYNC753-REROUTE-BOT: internal ERP → ERPSYNC #753 distinct marketplace
MKPLRULES-REROUTE-BOT: dispute → marketplace SLA rules
MKPLSTK755-HANDOFF-BOT: execute ops → #755 MS-7 agents
Anti-hallucination alignment (#123): refund alt wait options = MKPLSTK-MAP whitelist only.
MKPLSTKBOT-SUP six-rule policy
Six rules for responsible marketplace stock bot.
MKPLSTK-MAP-GROUNDED-BOT: resolve options from map only
RESOLUTION-CITE-BOT: oos_resolution_policy_copy quotes without omission
CHANNEL-CITE-BOT: verify order channel before map options
NO-REFUND-PROMISE-BOT: no refund executed bot handoff #755 finance ops
SKU-API-GROUNDED-BOT: alternative SKU API only, no LLM invention
SLA-CITE-BOT: stock_sync_delay_sla_copy quotes map only
Flow MKPLSTKbot MSB-1 to MSB-8
Eight-step bot stock marketplace sync incorrect flow.
MSB-1 Classify: bot_mkplstk_* intent detect marketplace rupture widget email
MSB-2 Collect: order_ref channel sku marketplace_id choice
MSB-3 MKPLSTK-MAP: channels sla resolution refund alternative wait exclusions
MSB-4 Lookup: channel order_ref alternative SKU inventory API verify
MSB-5 Guardrail: RESOLUTION CHANNEL SLA NO-REFUND SKU-API ERPSYNC753 MKPLRULES HANDOFF
MSB-6 Respond: TPL-MKPLSTKbot grounded customer_communication_copy
MSB-7 Handoff or close: refund execute resync dispute #755 payload
MSB-8 Log: intent mkplstk_program_id tag mkplstk_bot resolution_cited handoff Y/N
Example TPL-MKPLSTKbot-MENU
“Out of stock [order_ref map] channel [CHANNEL-CITE map]: [oos_resolution_policy_copy map.] 1 Refund [refund_policy_copy map] 2 Alternative [SKU-API map] 3 Wait [wait_restock_policy_copy map.] NO-REFUND-PROMISE-BOT.”
TPL-MKPLSTKbot templates and touchpoints
Four essential templates.
TPL-MKPLSTKbot-OOS
Order [order_ref map] channel [marketplace_channels map]: out of stock sync. [oos_resolution_policy_copy map.] RESOLUTION-CITE-BOT.
TPL-MKPLSTKbot-REFUND
Refund option: [refund_policy_copy map.] Delay [stock_sync_delay_sla_copy map.] NO-REFUND-PROMISE-BOT MKPLSTK755-HANDOFF-BOT if customer's choice.
TPL-MKPLSTKbot-ALT
Alternative: [alternative_sku_policy_copy map.] [SKU-API-GROUNDED lines map.] Customer confirms choice map.
TPL-MKPLSTKbot-WAIT
Waiting for restock: [wait_restock_policy_copy map.] Max [stock_sync_delay_sla_copy map.] Free cancellation if exceeded map. SLA-CITE-BOT.
Touchpoints
Marketplace cancellation email: bot_mkplstk_resolution_menu proactive
Amazon out of stock keyword: bot_mkplstk_oos_explain trigger
Refund alternative keyword: bot_mkplstk_refund_option bot_mkplstk_alternative_option
Cross-channel site widget: bot_mkplstk_channel_lookup entry
Edge cases and reroutes
Five cases outside tier 1 bot stock marketplace standard.
Internal ERP Sync: ERPSYNC753-REROUTE-BOT #754 distinct listing marketplace
Channel SLA Dispute: MKPLRULES-REROUTE-BOT rules marketplace distinct stock
FBA exclusions: exclusions_copy channel fulfillment third party map
Refund execute ops: bot_mkplstk_handoff MKPLSTK755-HANDOFF-BOT agents #755 only
Own site stock: display error distinct marketplace
Bot explain options tier 1. Refund execute resync dispute → agents #755.
Essential mkplstk_bot KPIs
Five MKPLSTKbot management metrics.
mkplstk_bot_oos_deflect: out of stock options resolved without agent
mkplstk_bot_resolution_cite_rate: RESOLUTION-CITE-BOT / bot_mkplstk oos
mkplstk_bot_refund_promise_violations: refund promised bot audit target 0
mkplstk_bot_sku_hallucination_violations: invented SKU bot audit target 0
mkplstk_bot_handoff_rate: refund execute resync dispute / total mkplstk bot
Target: mkplstk_bot_refund_promise_violations 0 and mkplstk_bot_oos_deflect greater than 50%.
MKPLSTKbot anti-patterns
Five common bot marketplace stock errors.
Executed refund bot : NO-REFUND-PROMISE-BOT handoff #755 finance ops
Invented alternative SKU : SKU-API-GROUNDED-BOT alternative_sku_policy map only
Unidentified channel : CHANNEL-CITE-BOT channel_lookup before options
Invented bot options : RESOLUTION-CITE-BOT oos_resolution_policy_copy map only
ERP Route #753 : ERPSYNC753-REROUTE-BOT distinct internal marketplace listing
MKPLSTKbot with Qstomy
Qstomy on Shopify: detect bot_mkplstk intent, MKPLSTK-MAP RAG grounded, channel lookup, alternative SKU API, NO-REFUND guardrail, handoff #755 ops tier 2.
Pipeline: #756 bot refund alternative pending tier 1 → #755 agents ops resync listing escalate dispute.
Explore AI support and request a demo.
Checklist, FAQ and going further
Checklist MKPLSTKbot (8 steps)
Sync MKPLSTK-MAP #755: RAG bot marketplace cancellation email widget
Policy MKPLSTKBOT-SUP: 6 rules RESOLUTION CHANNEL NO-REFUND SKU-API SLA
8 intents bot_mkplstk_*: flow MSB-1 to MSB-8
4 templates TPL-MKPLSTKbot-*: OOS REFUND ALT WAIT
Channel order lookup API: Amazon Zalando test site agents
Cancellation email embed chat: bot_mkplstk_resolution_menu proactive
Red team 10 prompts: promised refund SKU invented channel confused ERP
Dashboard KPI: mkplstk_bot_* section 9 refund_violations oos_deflect handoff
FAQ
Difference #755?
#755 = ops agents resync listing escalate dispute. #756 = tier 1 bot refund alternative wait handoff without refund executed.
Does the bot execute refund?
No. TPL-MKPLSTKbot-REFUND NO-REFUND-PROMISE-BOT MKPLSTK755-HANDOFF-BOT.
Is the cited alternative real?
MSB-4 SKU-API-GROUNDED-BOT alternative_sku_policy map only.
Difference ERPSYNCbot #754?
#754 = internal Shopify ERP sync. #756 = stock listing third-party channel marketplace.
Going further
This week: index MKPLSTK-MAP RAG cancellation email, red team refund_promise_violations audit, sync channel lookup Amazon test.
Enzo
July 1, 2026
