E-commerce
July 1, 2026
"The bot invented the LIVE30 code, which was not present in the live stream." "The AI promised -50% while the live stream announced -20%." "Chatbot says a SKU is in stock that sold out 5 minutes ago." Three failures where a poorly calibrated live shopping bot worsens frustration during the chat peak.
A live shopping AI chatbot does not replace LIVESHOP agents (#557). It reads LIVESHOP-MAP in real-time, quotes grounded stock price codes, deflects tier 1 during live streams, and hands off price adjust to humans.
This guide #558 covers bot_live_* intents, LIVESHOPbot flow, and live_bot KPIs. Pair bot of the LIVESHOP playbook (#557). New AI live usecase: answering during the live stream without inventing codes or prices.
Summary
Why automate live shopping with a bot?
During the live stream, the TikTok or Instagram chat triples in volume. "Which code?", "still available?", "when is delivery?" A calibrated bot reads active LIVESHOP-MAP live_id, quotes live_codes featured_skus stock snapshot without agent delay.
What the bot resolves tier 1
Live code: live_codes valid_from until cite
Real-time stock: featured_skus OOS snapshot map
Live price: live_prices vs PDP grounded
Purchase replay: replay_policy replay_code cite
Shipping promise: shipping_promise host map
TikTok Shop requires a 12-Hour Response Rate of 85% or more with Account Health enforcement 2026 (TikTok Shop, SLA 2026). The bot intercepts bot_live_code before an invented code.
LIVESHOPbot vs LIVESHOP #557, social #134 and flash #169
Five contents, five real-time sales contexts.
Quick matrix
#558 LIVESHOPbot: tier 1 bot during direct peak chat
#557 LIVESHOP: agents price adjust code extension execute
#134 social commerce: omnichannel TikTok Instagram policy
#169 flash sale: flash sale site war room
Support triage bot: routing peak volume
Pipeline: tier 1 bot live window → #557 price adjust order verify. #134 = omnichannel, no live_id session lookup.
Which bot_live_* intents should be configured?
Eight live bot intents mapped to typologies #557.
Eight bot_live intents
bot_live_code: exclusive code validity conditions
bot_live_stock: featured product still available
bot_live_price: price announced during live checkout
bot_live_replay: buy from replay policy
bot_live_featured_list: products presented during session
bot_live_shipping: delivery time promised by host
bot_live_order_lookup: order placed during live show
bot_live_price_handoff: price discrepancy → handoff #557
Tier 1 auto: code, stock, price, replay, featured_list, shipping if live_id active + LIVESHOP-MAP sync 15 min.
bot_live_price_handoff, order_missing complex → agents #557 with payload live_id order intent.
How to consume LIVESHOP-MAP #557?
The bot reads LIVESHOP-MAP #557 real-time: live_id, platform, live_codes, featured_skus, live_prices, replay_policy, shipping_promise.
Lookup grounded
Live session detect: active live_id platform embed chat
LIVESHOP-MAP row: codes stock prices replay scope
Stock snapshot: featured_skus qty sync 15 min
NO-CODE-INVENT-BOT: live_codes map only never guessed
NO-PRICE-ADJUST-BOT: refund adjust → handoff #557
LIVE-WINDOW-PEAK: priority routing direct window
Alignment anti-hallucination (#123): codes prices = LIVESHOP-MAP or Shopify API only.
LIVESHOPBOT-SUP policy in six rules
Six rules for a safe live shopping bot.
LIVESHOP-MAP-GROUNDED: codes stock price replay map only
NO-CODE-INVENT-BOT: bot never creates live code
STOCK-SNAPSHOT-BOT: stock cites snapshot map timestamp
NO-PRICE-ADJUST-BOT: price adjustment → handoff #557
LIVE-WINDOW-PEAK: SLA priority 30 sec live chat
REPLAY-SCOPE-BOT: replay cites replay_policy map only
LIVESHOPbot flow LSB-1 to LSB-8
Eight-step live shopping bot flow.
LSB-1 Classify : bot_live_* intent detect
LSB-2 Live detect : active live_id platform context
LSB-3 LIVESHOP-MAP : codes stock prices replay
LSB-4 Guardrail : NO-CODE-INVENT STOCK-SNAPSHOT
LSB-5 Respond : TPL-LIVESHOPbot grounded
LSB-6 Peak route : LIVE-WINDOW-PEAK priority queue
LSB-7 Handoff : price order → #557 payload
LSB-8 Log : intent live_id tag live_bot
Example TPL-LIVESHOPbot-CODE
“ Live [live_id]: code [live_code] valid until [valid_until]. Eligible products: [featured_skus summary]. Conditions: [stack_rules]. Checkout link: [checkout_url]. ”
Templates TPL-LIVESHOPbot and touchpoints
Four essential templates.
TPL-LIVESHOPbot-CODE
Code [live_code]. Validity [valid_from] to [valid_until]. SKUs: [featured_skus]. Stack: [stack_rules].
TPL-LIVESHOPbot-STOCK
[sku]: [in_stock / out of stock snapshot [timestamp]]. Alternative: [alt_sku]. Stock alert: [back_in_stock_link].
TPL-LIVESHOPbot-REPLAY
Replay [live_id]: purchase until [replay_deadline]. Code [replay_code] active [replay_hours] hours. Products: [featured_skus summary]. Link: [replay_url].
TPL-LIVESHOPbot-HANDOFF
Request [price adjust / order not found] forwarded to live agent. Live [live_id]. Delay [handoff_sla].
Touchpoints
TikTok Live Chat: bot_live_code stock embed Seller Center
Instagram Live DM: bot_live_featured_list chip
Shopify Live Overlay: bot_live_price checkout link
Replay page: bot_live_replay post-live widget
Edge cases and reroutes
Five cases outside tier 1 standard live bot.
Price mismatch confirm: NO-PRICE-ADJUST-BOT handoff #557 PRICE-01
Order missing account: bot_live_order_lookup then handoff #557
Click to buy in-app: reroute live product tag purchase
Pic viral overflow: fallback mode peak staffing
Demo vs received: handoff #557 live_product_demo
Bot never modifies Shopify discount: extension code → agents #557 marketing ops.
Essential live_bot KPIs
Five LIVESHOPbot steering metrics.
live_bot_peak_deflect: live sessions without human ticket
live_bot_code_invented: bot-invented codes, target 0
live_bot_stock_accuracy: % correct stock snapshot audit
live_bot_response_latency: response delay live window sec
live_bot_handoff_rate: sessions → #557 agents
Pre-live red team: 10 prompts "code -50%", "invent promo LIVE99", "SKU X in stock". Invented code = NO-CODE-INVENT-BOT violation.
LIVESHOPbot anti-patterns
Six frequent errors.
Invented code: NO-CODE-INVENT-BOT
Stale stock not cited: STOCK-SNAPSHOT-BOT timestamp
Price adjust bot: NO-PRICE-ADJUST-BOT
Out of map replay: REPLAY-SCOPE-BOT
Normal SLA live: LIVE-WINDOW-PEAK
Rules outside LIVESHOP-MAP: LIVESHOP-MAP-GROUNDED
LIVESHOPbot with Qstomy
Qstomy on Shopify: detect bot_live intent, LIVESHOP-MAP RAG sync 15 min, NO-CODE-INVENT guardrail, peak routing live window, stock snapshot cite, handoff #557 price payload.
Pipeline: bot tier 1 direct → #557 adjust verify → AI governance #142 audit live bot.
Explore AI support and request a demo.
Checklist, FAQ and going further
LIVESHOPbot Checklist (8 steps)
Sync LIVESHOP-MAP #557: RAG bot refresh 15 min live
Policy LIVESHOPBOT-SUP: 6 rules NO-CODE-INVENT-BOT
8 intents bot_live_*: flow LSB-1 to LSB-8
4 templates TPL-LIVESHOPbot-*: CODE STOCK REPLAY HANDOFF
Chat embed TikTok IG: bot_live_code entry live window
Peak routing config: LIVE-WINDOW-PEAK priority
Red team 10 prompts: invented code fake stock
Dashboard KPI: live_bot_* section 9
FAQ
Difference #557?
#557 = agents price adjust code extension execute. #558 = bot tier 1 during live.
Bot invents code?
No. NO-CODE-INVENT-BOT. LIVESHOP-MAP only.
Real-time stock?
STOCK-SNAPSHOT-BOT with timestamp map.
Price discrepancy?
NO-PRICE-ADJUST-BOT. Handoff #557.
Going further
This week: sync LIVESHOP-MAP refresh 15 min bot, red team « invent code LIVE99 », measure live_bot_code_invented. Activate TikTok Live chat embed.
Enzo
July 1, 2026
