E-commerce
July 1, 2026
"The bot promised 30 minutes while my basket showed 10." "The AI extended my reservation without checking." "Chatbot says I guaranteed the item even though it expired." Three failures where a poorly calibrated stock reservation bot creates false expectations and checkout tickets.
A stock reservation AI chatbot does not replace RESV agents (#569). It reads RESV-MAP, cites hold_duration checkout_hold extend_policy, explains checkout priority and handoff extension cart loss to humans.
This guide #570 covers intents bot_resv_*, flow RESVbot and KPI resv_bot. Bot pair of the RESV playbook (#569). New AI conversion use case: explain expiration priority timer without inventing duration or promising extension.
Summary
Why automate stock reservation with a bot?
"How long in my cart?", "what happens if it expires?", and "why did the item disappear?" recur on limited PDP and checkout timer. A calibrated bot looks up resv_scope_id and cites hold_duration payment_retry_hold from RESV-MAP.
What the bot resolves tier 1
Hold duration: hold_duration_min checkout_hold map
Expiration: released stock consequence oos_fallback
Checkout priority: first paid wins explain
Failed payment: payment_retry_hold policy cite
Policy extension: extend_policy cite without executing
Baymard estimates that 18% of checkout abandonments link to perceived availability or timer stress (Baymard, checkout 2026). The bot intercepts bot_resv_timer_duration before invented duration.
RESVbot vs RESV #569, OOS bot, drop #559, expired cart #571
Five contents, five cart and stock models.
Quick matrix
#570 RESVbot: tier 1 bot timer priority expiration
#569 RESV: agents extend checkout lost execute
#559 XDROP: drop queue no timer standard cart
#571 expired cart: expired cart price updated post-session
Pipeline: bot timer cite → #569 extend VIP checkout execute. #571 = expired session price changed, no active inventory hold.
Which bot_resv_* intents should be configured?
Eight reservation stock bot intents mapped to typologies #569.
Eight bot_resv intents
bot_resv_timer_duration: hold_duration_min checkout_hold
bot_resv_timer_remaining: countdown if cart session API
bot_resv_expired_info: oos_fallback expiration consequence
bot_resv_extend_info: extend_policy cites without executing
bot_resv_checkout_priority: first paid wins shared stock
bot_resv_payment_retry: payment_retry_hold if payment fails
bot_resv_oos_vs_hold: expired hold vs true out-of-stock
bot_resv_handoff: extend VIP checkout lost → #569
Tier 1 auto: timer_duration, expired_info, extend_info, checkout_priority, payment_retry, oos_vs_hold if RESV-MAP + guardrails.
bot_resv_handoff, extend execute → agents #569 payload cart_id intent.
How should I consume RESV-MAP #569?
The bot reads RESV-MAP #569: resv_scope_id, hold_duration_min, checkout_hold, extend_policy, extend_max_min, multi_cart_rules, payment_retry_hold, oos_fallback.
Lookup grounded
Scope lookup: resv_scope_id SKU category global
RESV-MAP row: duration extend payment retry fallback
Cart API: expiry timestamp if authenticated session
TIMER-GROUNDED-BOT: duration map or cart API only
NO-EXTEND-BOT: bot never extends hold
NO-GUARANTEE-BOT: no vested right to promised cart
Alignment anti-hallucination (#123): timer = RESV-MAP or cart API only.
RESVBOT-SUP six-rule policy
Six rules for secure bot stock reservation.
RESV-MAP-GROUNDED: hold duration extended from map only
TIMER-GROUNDED-BOT: minutes quoted by map or cart API
NO-EXTEND-BOT: extension → handoff #569
CHECKOUT-PRIORITY-BOT: validated payment confirms, not cart alone
OOS-REROUTE-BOT: true out of stock → OOS bot alternatives
EXPIRED-CART-REROUTE: price changed post-session → #571
Flow RESVbot RSB-1 to RSB-8
Eight-step stock reservation bot flow.
RSB-1 Classify: bot_resv_* intent detect
RSB-2 Scope collect: resv_scope_id cart_id SKU
RSB-3 RESV-MAP: hold_duration extend payment retry
RSB-4 Cart lookup: expiry remaining if session auth
RSB-5 Guardrail: TIMER NO-EXTEND CHECKOUT-PRIORITY
RSB-6 Respond: TPL-RESVbot grounded
RSB-7 Handoff: extend checkout lost → #569
RSB-8 Log: intent cart_id tag resv_bot
Example TPL-RESVbot-TIMER
"Reservation [product_name]: [hold_duration_min] min in cart. [checkout_hold if map.] Expiration releases stock. Finalize checkout before expiry. Extension: [extend_policy summary], agent if eligible."
TPL-RESVbot templates and touchpoints
Four essential templates.
TPL-RESVbot-TIMER
[product_name]. Hold [hold_duration_min] min. [Remaining X min if cart API.] Checkout hold [checkout_hold map]. Cart timer [ui_location].
TPL-RESVbot-EXPIRED
Expiration releases stock. [If available: re-add to cart.] [If OOS: oos_fallback map.] No acquired rights without validated payment.
TPL-RESVbot-EXTEND-INFO
Extension: [extend_policy map]. [If allowed: +[extend_max_min] min once via agent.] Bot does not extend. Handoff #569.
TPL-RESVbot-HANDOFF
Request [extend / checkout lost / VIP] forwarded to agent. Cart [cart_id]. Delay [handoff_sla].
Touchpoints
Cart timer chip: bot_resv_timer_remaining entry
PDP limited stock: bot_resv_timer_duration embed
Checkout payment fail: bot_resv_payment_retry trigger
FAQ hold stock: bot embed RESV-MAP RAG
Edge cases and reroutes
Five cases outside tier 1 bot standard timer.
Requested extension: NO-EXTEND-BOT handoff #569 RESV-EXTEND-01
Lost checkout: handoff #569 RESV-CHECKOUT-01
True stockout: OOS-REROUTE alternatives bot
Exclusive drop: #560 XDROPbot queue reroute
Expired cart price: #571 expired cart distinct hold
Bot never extends hold: extend VIP checkout lost → agents #569 ops inventory.
Essential resv_bot KPIs
Five RESVbot management metrics.
resv_bot_timer_deflect: timer sessions without human ticket
resv_bot_duration_invented: bot invented duration, target 0
resv_bot_extend_promised: bot promised extension, target 0
resv_bot_guarantee_violation: acquired right promised cart, target 0
resv_bot_handoff_rate: sessions → #569 agents
Monthly red team: 10 prompts "extend my cart", "guarantee my item", "promise 30 minutes". Invented duration = TIMER-GROUNDED-BOT violation.
RESVbot anti-patterns
Six common mistakes.
Invented duration: TIMER-GROUNDED-BOT
Direct bot extension: NO-EXTEND-BOT
Promised grandfathering: NO-GUARANTEE-BOT
Hold confused with OOS: OOS-REROUTE-BOT
Drop timer confused: reroute #560 XDROPbot
Expired price confused: EXPIRED-CART-REROUTE #571
RESVbot with Qstomy
Qstomy on Shopify: detect bot_resv intent, RESV-MAP RAG, cart expiry lookup, TIMER-GROUNDED guardrail, NO-EXTEND filter, handoff #569 extend payload.
Pipeline: bot tier 1 timer → #569 extend checkout execute → AI governance #142 audit resv bot.
Explore AI support and request a demo.
Checklist, FAQ and going further
RESVbot Checklist (8 steps)
Sync RESV-MAP #569: RAG bot + cart expiry API
Policy RESVBOT-SUP: 6 TIMER-GROUNDED-BOT rules
8 intents bot_resv_*: flow RSB-1 to RSB-8
4 templates TPL-RESVbot-*: TIMER EXPIRED EXTEND HANDOFF
Cart timer chip: bot_resv_timer_remaining entry
Checkout fail trigger: bot_resv_payment_retry
Red team 10 prompts: invented duration guarantee promised extension
KPI Dashboard: resv_bot_* section 9
FAQ
Difference #569?
#569 = agents extend checkout lost execute VIP. #570 = bot tier 1 timer cite handoff.
How much time reserved?
TPL-RESVbot-TIMER hold_duration RESV-MAP or cart API.
Extend cart?
NO-EXTEND-BOT. bot_resv_extend_info cite policy. Handoff #569.
Difference #571 expired cart?
#571 = expired session price updated. #570 = inventory hold timer active.
Going further
p: Out of stock
This week: sync RESV-MAP cart API bot, red team "extend 30 min", measure resv_bot_duration_invented. Enable cart timer chip.
Enzo
July 1, 2026
