The wrong recipient gift matrix prioritizes urgency before any macro.

Eight scenarios

• gift_wrong_address_pre_ship: incorrect address, package not shipped

• gift_wrong_address_transit: shipped, correction or intercept

• gift_wrong_address_delivered: delivered to wrong location, recovery impossible

• gift_wrong_person_name: correct name but wrong person at this address (roommate, ex)

• gift_shipped_to_self: wanted to give as a gift, personal address by mistake (Shop Pay)

• gift_surprise_spotted: SMS/email tracking received by recipient

• gift_third_party_opened: neighbor/roommate opened the package

• gift_returned_to_sender: returned to warehouse, urgent reshipment

Twelve verbatims

1. "Wrong address, cancel or resend elsewhere"

2. "The package is at my ex's house, it was for my mother"

3. "I put my address instead of theirs"

4. "The neighbor received my gift order"

5. "My daughter saw the delivery text message, surprise ruined"

6. "Wrong street number, 12 instead of 21"

7. "Package delivered but recipient out of the country"

8. "Remove my name from the label and resend"

9. "Package already taken by someone else at this address"

10. "Pick-up point instead of recipient's home"

11. "Two gifts, I swapped the addresses"

12. "Package returned to sender, reship quickly for the birthday"

Helpdesk tags

gift_wrong_* + Shopify fulfillment status + carrier. P1 priority if event is within 48 hours (birthday, Christmas).